Payment Methods
In this article
Credit Card
Updating CC Information
Troubleshooting
Invoicing
Contact Us
As admin for your team, you may access the 'Payment Methods' tab of your Admin Portal, where you will be able to see what payment method is currently being used to pay for all company-issued budgets and/or DashPass benefits.
To access your Payment Methods page:
1. Click on the menu icon (3 stacked lines) located in the top left corner of your DoorDash homepage.
2. Click on "Benefits"
3. Click "Go to Admin Portal"
4. Click "Payment Methods"
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Payment via Credit Card
(View from Payment Methods page within the Benefits Portal)
How are credit cards charged for each product?
Expensed Meals Budgets: Your credit card will be charged individually for each transaction from an employee using a company budget.
DashPass for Employees: Your credit card will be charged monthly for the amount of active/enrolled DashPass users for the previous month. This is only for self-serve created DashPass Portals.
If a large volume of orders is expected on a certain card, please notify your card provider to ensure no transactions are blocked.
NOTE: For Self-Serve Admin Portals there is a limit of 3 credit cards added per month.
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How Do I Update My Credit Card Information? (Desktop Only)
You can update your company's credit card information any time in your Admin Portal. If you would like to replace an existing card, you are required to first add a new card before removing the existing card. The last credit card used will remain the default card when placing your order.
To update your company's credit card information:
1. Log in to your company account on the DoorDash website.
2. Click on the menu icon (3 stacked lines) located in the top left corner of your DoorDash homepage.
3. Click on "Benefits"
4. Click "Go to Admin Portal"
5. Click "Payment Methods"
6. Under "Add New Card," click the arrow next to "Credit Card"
7. Enter the card information, expiration date, CVC code and billing zip code.
8. Click "Save Card" to save the information.
9. If more than one card is on the account, click the 3 dots next to the card you would like to set as the default card, and click Set Default.
The card selected as the default card should now be listed as Default.
To remove a card:
1. Click the 3 dots next to the card you would like to delete.
2. Click "Delete"
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Troubleshooting
If you have issues while placing an order and receive a payment error, here are some troubleshooting tips:
1. Check to make sure that the credit card number, expiration date and security code were entered correctly. Any mismatch could cause the order to fail.
2. If your company has recently moved, make sure that the billing zip code associated with the credit card matches what you have entered. If the billing zip code does not match what you have entered, the order will fail to process.
3. Or you can try to order again later with the same card.
If the above tips did not work, we recommend removing and re-adding the same card used on the order:
First, remove your credit card by either:
1. In the Checkout Page of the order, under 'Payment Details', click the Trashcan icon beside the card you wish to remove.
OR
2. Follow the above steps within the Admin Portal
Then, add the same card back to your account by either:
1. In the Checkout Page of the order, under 'Add New Payment Method,' click 'Credit/Debit Card'
2. Add the card number, expiration date, CVC code and billing zip code.
3. Select or deselect 'Default for DashPass Subscription' accordingly
4. Click 'Add Card' to save the information.
OR
1. Follow the above steps within the Admin Portal
NOTE: If more than one card is on the account, select the preferred credit card you wish to use for your order. If you do not make a selection, the last credit card used will become the default card.
After completing these steps, try placing your order again. If you're still having issues after attempting troubleshooting, we recommend contacting your financial institution for assistance.
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Payment via Invoice
(View from Payment Methods page within the Benefits Portal)
For information on our invoicing cadence, how we bill for each product, and invoicing payment options, please visit our Invoicing Guide and FAQ.
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Contact Us
To update your payment method for an account, add DoorDash as a vendor for your organization, or if you have any issues or questions regarding your invoices or contract, please contact your DoorDash representative or email us at [email protected].
