Invoicing FAQ
Invoicing Guide
In this article:
Invoices
Payments
Billing Information
Invoices
Q: When will I receive my invoices?
A: All invoices will be sent to the billing contact email on-file by the 3rd business day of the following month.
Q: Can we be invoiced halfway through the month?
A: No, we only issue invoices on a monthly basis.
Q: Is it possible to view my invoice(s) early?
A: While you may view your Order History through your Doordash homepage, viewing your invoice in advanced will not be possible, as invoices are only ready by the 3rd business day of the following month.
For help with downloading your order history, click here.
Q: It's past the 3rd business day and I haven't received my invoice yet. What should I do?
A: If the email is not in your Spam folder, please reach out to your Doordash representative or email us at [email protected]. A representative will be able to send you your invoice(s) manually as well as confirm the billing email(s) we have on-file, as these are where invoices will be sent.
Please also check with your IT department and ensure that the following emails have been allowlisted:
[email protected]
[email protected]
Q: We are seeing orders in our billing history from the previous month. Why is this?
A: The orders included on your invoice are based on the UTC timezone. If orders are placed past 4PM PST on the final day of the month, it will show up in the next month's invoicing.
Payments
Q: How can I pay my company's invoice(s)?
A: You may pay invoices via ACH or credit card by using HighRadius, or via wire. To sign up for HighRadius, click here.
Q: My company's payment terms are Net 60 or Net 90. How will this affect our billing?
A: Doordash for Business's payment terms are Net 30. Companies paying outside of our Net 30 terms may result in disruptions in service.
Q: My company is supposed to be invoiced for multiple teams, for both Meals and DashPass. What will our invoicing look like?
A: You will receive a separate invoice for each service (Meals/DashPass for Employees) per team under your account.
For example, if you have 1 DashPass and Meals contract but 2 Meals teams, you will receive 3 invoices.
Q: How can I view my past invoices/payment history?
A: You can do all of this and more in HighRadius! You can utilize your Doordash for Employees invoicing portal even if you're using a 3rd-party payment vendor such as Coupa or Ariba.
Your invoicing portal will provide you with the ability to easily view and manage your Doordash for Employees invoice payments and billing. It provides self-service functionality, a repository of past invoices, and expanded payment options.
To sign up for HighRadius, click here.
Q: My company is primarily located in the US, but we have a team in Canada as well. Can I pay their invoices in USD?
A: No, invoices must be paid in the local currency of the country the expenses were incurred, and we cannot convert expenses to another currency.
Billing Information
Q: Can I use my personal work email for the company's billing?
A: A central AP/billing email to receive invoices is preferable to a personal email.
Why?
If a POC leaves the company and Doordash is not notified, it can lead to issues in billing and payment, and even a disruption in your service.
Invoices can be sent to multiple emails, if this is preferred. If you wish to receive emails to your personal work email in ADDITION to the AP/billing email, please reach out to your representative or to [email protected], and we can get you set up.
Q: I need to update the email that invoices get sent to. Where do I go?
A: To change any of your billing or account information, please reach out to your DoorDash representative or email us at [email protected] to get this information updated.
