What are Operations Settings and how do I use them?
What are Operations Settings and how do I use them?
In your merchant portal, you will see a new section under the Settings tab: Operations Settings. This tool is designed to help manage order volume and improve the quality of your orders.
This tool will work for you if your restaurant uses POS or Tablet to receive orders and any of the below apply to you:
Staff shortages are causing delays for in-house or DoorDash orders
The kitchen staff can be overwhelmed with an unusual spike in order volume
Restaurant demand is higher than your kitchen can handle during peak hours
Once you click Edit, you’ll be prompted to select between optimize, set your own and do not optimize capacity management:
Optimize Your Order Capacity: this option uses ongoing analysis to help determine the most number of orders your kitchen can handle at one time before your operations quality begins to fall. This is automatically updated weekly.
Set Your Own Order Capacity: this option allows you to set custom order thresholds based on your expertise in the needs of your business. Once set, any changes will be made manually by you or your team, and are not updated automatically.
Don’t Optimize Your Order Capacity: this option allows you to turn off the tool if the need arises.
Frequently Asked Questions:
How do Operations Settings work?
Operations Settings allow locations to set a cap for how many orders they can handle at a time. Think of it like going to dinner. Every table at the restaurant is full, so the staff lets you know that a table is unavailable. For Order Capacity Management, it works the same - once you have hit your threshold, we will let customers know and ask them to come back in a few minutes.
Who should use this tool?
Restaurants using a tablet or POS integration to receive orders, and who are experiencing any of the below challenges, are encouraged to set up Operations Settings.
Staffing challenges
Overwhelmed Kitchen
Pausing when Too Busy
Long waits for in-person customers and Dashers
What benefits can I expect from this new tool?
We have seen improvements in avoidable cancellations, avoidable wait time, order accuracy, and delivery times. Improvements in these areas create a better customer experience and can help increase your sales over time.
How will this affect sales?
With the Optimize Your Order Capacity option, we expect a very minimal impact on sales - the tool will help prevent big spikes in order volume but not stop normal fluctuations. Should you use the Set Your Own option to customize your capacity thresholds, the impact on sales depends on how conservative your thresholds are - higher thresholds allow more orders and have less impact on sales.
How are the recommendations determined?
Our data analytics team evaluates the last 30 days of historical data from your restaurant to understand your volume and quality trends. The outputs are the highest number of orders we believe the kitchen can handle at one time before order accuracy, cancellations and wait times fall.
What customizations can I make?
The thresholds can be set by meal period and day of the week. Adjustments can be made at any time and we suggest checking them ahead of holidays or other busy days for your restaurant.
How do I turn off Order Capacity Management?
Click on the settings tab and then find Operations Settings > Edit. Click Don’t Optimize Your Order Capacity and save. All done! Should you need the tool again, feel free to reactivate it at any time.
