Privacy Policy - US - English - Dx (Part 2)
(1) Categories of Sources From Which We Have Collected the Personal Information.
Categories of Sources | Categories of Personal Information |
Information you provide to us directly, such as when registering for the Dasher Services; communicating with us; performing tasks, actions or activities as a Dasher; etc. | Identifiers Additional Information Identification Documentation Protected Classifications Sensory Information Sensitive Personal Information Communications Data Survey Response Data Preferences Information |
Information received as part of communications, such as when you communicate with us, with a user/customer, or a merchant | Identifiers Communications Data |
Information collected automatically from your device, browser, or system, such as through cookies and similar technologies as described in Section 3 of this Policy | Identifiers Online Activity Geolocation Data Information Collected from Devices |
Information collected in connection with a Referral | Identifiers |
Information collected from linked social networks, when you link your social networks to your account with the Dasher Services | Identifiers Online Activity |
Information collected from market enrichment partners, such as when we acquire additional information about you from third parties Information collected from advertising partners and analytics providers, such as in connection with our marketing campaigns | Identifiers Protected Classifications Online Activity Inferences Information |
Information collected from business partners, such as when you voluntarily participate in a partnership or product offering | Identifiers Additional Information Protected Classifications Inferences Information Sensitive Personal Information |
Information collected from users/customers, such as when we receive feedback/reviews or communications from users/customers in connection with your tasks and activities as a Dasher Information collected from merchants, such as when we receive feedback/reviews or communications from merchants in connection with your tasks and activities as a Dasher | Identifiers Dasher Services Information |
Information collected from payment providers, such as when we process payments to you | Identifiers Additional Information |
Information collected from third parties in connection with a background and vehicle and driver history check | Verification Check Information |
(2) Categories of Parties with Whom We Have Disclosed the Personal Information for our Business or Commercial Purposes.
Categories of Parties | Categories of Personal Information |
Our affiliates Vendors providing services to us or on our behalf Professional services organizations (e.g., legal professionals, accountants, auditors, etc.) Any entity, agency, department, authority or other body that we have an obligation, duty, or are otherwise permitted or required to disclose your personal information to (e.g., regulators, government authorities, law enforcement, courts, etc.) Third parties in order to participate in, or be the subject of, any sale, merger, acquisition, restructure, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock or other similar transaction(s), in which case we may disclose your personal information to prospective buyers, sellers, advisers or partners and your data may be a transferred asset in a business sale Persons or parties that you instruct or direct us, or provide consent for us, to disclose your personal information to Third parties as required or permitted to comply with legal and/or regulatory requirements and obligations Parties in connection with legal proceedings | Identifiers Additional Information Identification Documentation Protected Classifications Online Activity Geolocation Data Sensory Information Inferences Information Sensitive Personal Information Communications Data Survey Response Data Preferences Information Information Collected from Devices Dasher Services Information Verification Check Information |
Merchants, such as when you are picking up an order for delivery Users/customers, such as when you are delivering an order to a user/customer | Identifiers |
Social networks, such as when you link your Dasher account with a social network | Identifiers Dasher Services Information |
Business partners, such as when you participate in product and partnership opportunities | Identifiers Protected Classifications Inferences Information Sensitive personal information Communications Data Preferences Information Dasher Services Information |
Third parties for the performance of conducting checks (e.g., background, vehicle registration, driving history, insurance verification checks, etc.) | Identifiers Additional Information Sensitive Personal Information |
(3) Categories of Personal Information We Have Disclosed for a Business Purpose.
Please see the categories of personal information disclosed in Section 2.A.(a)(1) of this Policy.
B. Non-Dashers.
In connection with the Dasher Services, we may process personal information from, of, or about individuals other than Dashers, including, individuals who are listed as emergency contacts of Dashers, individuals who are referred by Dashers for opportunities to participate in DoorDash’s business activities (including the Dasher Services) and individuals who visit our Dasher platforms. When a Dasher is submitting personal information of or about another individual to DoorDash, the Dasher is solely responsible for ensuring that the Dasher has your consent or approval to submit your personal information to DoorDash and for the Dasher and DoorDash using your personal information for the purposes for which it was disclosed, including for the sending of communications to you via SMS/text message, email, and through other means or mechanisms. For more information, please see the following:
(a) Notice at Collection.
(1) The Categories of Personal Information that We May Collect.
(A) Identifiers
(B) Communications Data
(C) Online Activity
(D) Employment Information
(2) The Business and Commercial Purposes for Which Personal Information May Be Processed. DoorDash may process, and share with the categories of parties identified in Section 2.B.(b)(2) of this Policy, your personal information for the purposes set forth below.
Purposes | Categories of Personal Information |
For emergency contacts, we process your personal information for purposes such as contacting you in the event of an emergency situation with a Dasher and we cannot contact the Dasher or we feel it is reasonable and appropriate for us to contact you about the emergency; complying with applicable laws, codes and regulations; etc. | Identifiers Communications Data |
For referred individuals, as applicable, we process your personal information for purposes such as facilitating a communication from the Dasher to you for the purposes of the Referral, tracking the communication and the participation of both you and the Dasher in connection with the applicable Referral program, communicating with you about any questions or issues relating to the Referral; complying with applicable laws, codes and regulations; etc. | Identifiers Communications Data Employment Information |
For website visitors, we process your personal information for the purposes of engaging in marketing and advertising activities (e.g., re-targeting); operating our platforms; administering our business activities; complying with applicable laws, codes and regulations; developing, improving, and enhancing our platforms; maintaining and enhancing the security and integrity of our platforms; etc. | Identifiers Online Activity |
Helping to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for these purposes Debugging to identify and repair errors that impair existing intended functionality Performing services on behalf of the business, including maintaining or servicing accounts; providing customer service; processing or fulfilling orders and transactions; verifying customer information; processing payments; providing financing; providing analytic services; providing storage; undertaking internal research for technological development and demonstration; complying with internal policies and processes and internal and external audit requirements; performing assessments and analytics; and engaging in other activities and services on behalf of DoorDash Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business To handle enquiries, complaints, and requests Exercising our rights and defending ourselves from claims Protecting the interests, rights, and property of Dashers, DoorDash, DoorDash’s personnel, you and other persons and parties To monitor, investigate, prevent, mitigate, remediate, and report any alleged or actual prohibited, illicit, or illegal activities To comply with applicable laws, codes and regulations | Identifiers Communication Data Online Activity Employment Information |
(3) Retention of Personal Information. For the categories of personal information collected, the personal information is retained in accordance with Section 5 of this Policy.
(4) Selling or Sharing Personal Information. We do not believe that we are selling or sharing, as these terms are defined under applicable data protection and privacy laws, personal information for these categories of data subjects.
(b) Prior Collection, Use and Disclosure of Personal Information.
We may have collected and processed (e.g., used, shared, etc.) your personal information, as described in Section 2.B.(a) of this Policy, during the preceding 12 months. For the personal information collected during this period, we describe below: (1) the categories of sources from which we have collected the personal information, (2) the categories of parties with whom we have disclosed your personal information for our business or commercial purposes, and (3) the categories of personal information we have disclosed for a business purpose.
(1) Categories of Sources From Which We Have Collected the Personal Information.
Categories of Sources | Categories of Personal Information |
A Dasher, such as when they provide your personal information as an emergency contact or when they provide your personal information for a Referral | Identifiers Employment Information |
You, such as when you communicate with us | Identifiers Communications Data |
Information collected automatically from your device, browser, or system, such as when you access and interact with our Dasher platforms, such as through cookies and similar technologies as described in Section 3 of this Policy | Identifiers Online Activity |
(2) Categories of Parties with Whom We Have Disclosed the Personal Information for our Business or Commercial Purposes.
Categories of Parties | Categories of Personal Information |
Our affiliates Vendors providing services to us or on our behalf Professional services organizations (e.g., legal professionals, accountants, auditors, etc.) Any entity, agency, department, authority or other body that we have an obligation, duty, or are otherwise permitted or required to disclose your personal information to (e.g., regulators, government authorities, law enforcement, courts, etc.) Third parties in order to participate in, or be the subject of, any sale, merger, acquisition, restructure, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock or other similar transaction(s), in which case we may disclose your personal information to prospective buyers, sellers, advisers or partners and your data may be a transferred asset in a business sale Persons or parties that you instruct or direct us, or provide consent for us, to disclose your personal information to Third parties as required or permitted to comply with legal and/or regulatory requirements and obligations The Dasher who designated you as the emergency contact (as applicable) The Dasher who designated you as receiving a Referral (as applicable) Parties in connection with legal proceedings | Identifiers Communication Data Online Activity Employment Information |
(3) Categories of Personal Information We Have Disclosed for a Business Purpose.
Please see the categories of personal information identified in section 2.B.(a)(1) of this Policy.
C. Referral Program.
For the Referral programs, DoorDash enables Dashers to make or initiate Referrals to individuals for participation in Dasher Services. For a Referral, a Dasher voluntarily chooses to participate, selects the individual(s) to invite to participate in a Referral, chooses the method of communication with the referred individual (e.g., SMS/text message, email, etc.), and has full control over the content (e.g., DoorDash provides suggested content, but the Dasher may edit the content). You, as the referring Dasher, have the responsibility for ensuring that the referred individual has consented or otherwise approved of the processing of the personal information for sending Referral communications and for both you and DoorDash to process the referred individual’s personal information. You, as the referring Dasher, (i) must not send communications to people who have not consented or approved of receiving the communications or who have asked you to stop sending the communications; (ii) are responsible for ensuring that the content of a communication is not deceptive, misleading, or false; and (iii) must not send Referral communications to anyone under the age of 18.
D. Aggregated and/or De-Identified Data.
We may aggregate and/or de-identify information collected through the Dasher Services. We may use the aggregated or de-identified data for any purpose, including, without limitation, for research and marketing purposes and may also share such data with any third parties, including, without limitation, advertisers, business partners, sponsors, promotional partners, event promoters and/or any other party.
3. Use of Cookies and Similar Technologies.
We use cookies, web beacons, pixels, replay session, and similar technologies to collect information and personalize your experience with the Dasher Services.
A. Cookies
Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site’s or provider’s system to recognize your browser and remember certain information.
We use first-party and third-party cookies for the following purposes: (1) to make the Dasher Services function properly; (2) to improve the Dasher Services; (3) to recognize you when you return to our platforms and to remember information you have already provided, such as your preferences; (4) to collect information about your actions and activities over time and across third party websites or other online services in order to deliver content and advertising tailored to your interests; and (5) to provide a secure browsing experience during your use of the Dasher Services.
You may disable the use of cookies by modifying your browser settings. If you choose to disable cookies you may not be able to fully experience the interactive features of the Dasher Services. For more information on cookies and how to disable cookies visit www.ftc.gov/ftc/cookies.shtm or https://www.usa.gov/optout_instructions.shtml.
B. Web Beacons
Web beacons, also known as web bugs, pixel tags or clear GIFs, are tiny graphics with a unique identifier that may be included on our platforms to deliver or communicate with cookies, in order to track and measure the performance of our platforms and services, monitor how many web visitors we have, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on webpages (or in an email).
C. Replay Session
We may collect information on your use of our platforms or the Dasher Services, such as pages visited, links clicked, non-sensitive text entered, and mouse and scrolling movements. The information collected may include a recreation of your session interactions on our platforms. We take measures to utilize replay session technology to exclude and block sensitive user information.
D. Online Analytics and Advertising Technologies
We and our third-party vendors may use automated technologies (including cookie identifiers on our platforms), along with other collected information, to tailor ads or deliver content when you are on the Dasher Services or on other devices, apps or websites.
E. Targeted Advertising
We (or our service providers) may use the information we collect, for instance, IP addresses and unique mobile device identifiers, to locate or try to locate the same unique individual across multiple browsers or devices (such as smartphones, tablets, or computers), or work with providers that do this, in order to better tailor content and features and provide you with a seamless experience across devices. If you wish to opt out of such cross device tracking for purposes of interest-based advertising, you may do so through your device settings. We may also use cross-device tracking to help identify individuals accessing our platforms and our users and to serve advertising. This type of advertising is often called “interest-based” or “personalized” advertising and when it occurs on mobile apps, “cross-app” advertising.
You can learn more about interest-based advertising and how to opt-out of receiving tailored advertising managed through third party processes by visiting (i) the Network Advertising Initiative’s Consumer Opt-Out link or (ii) the Digital Advertising Alliance’s Consumer Opt-Out link. To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page. These links are provided for convenience purposes only; DoorDash is not responsible or liable for the compliance practices and programs of the companies managing the opt-out processes available through the above links. For information on how to opt-out of targeted advertising through DoorDash’s processes, please see Section 8 (Your Rights and Choices) of this Policy.
Please note that even if you opt-out, you may still receive advertisements from us. However, in that case, the advertising will not be tailored to your interests. Also, we do not control any of the above opt-out links or whether any particular company chooses to participate in these opt-out programs.
F. Mobile Applications
Depending on your permissions, we may receive your personal information from your Internet service and mobile device providers. Users of mobile devices who do not want to receive interest-based advertising may opt-out in several ways. Learn more about your choices for mobile devices by visiting http://www.aboutads.info/appchoices. Each operating system, (iOS for Apple phones, Android for Android devices, etc.) provides its own instructions on how to prevent the delivery of in-application targeted advertisements. You should view your device or system “Settings” to determine how you can opt out of use of your device ID for “cross-app” personalized advertising.
G. Marketing Activities.
In addition to the other marketing and advertising activities described above, please see the following additional description of certain marketing and advertising activities.
Look-alike Modeling. We may use personal information and/or link personal information to a third-party cookie or other similar technology to develop audience insights and/or look-alike models in connection with our marketing campaigns, which models are used to market or advertise the Dasher Services on third party platforms (e.g., websites, apps, etc.) to people who exhibit similar characteristics with the look-a-like modeled data.
Audience Insights/Ad Measurement. We may use the personal information collected from or about you and your use of our Dasher Services and platforms to gather audience insights and engage in ad effectiveness measurement. In connection with this activity, we may share personal and transactional information about you and your use of our Dasher Services and platforms with our service providers, processors and business partners for the purposes of ad insight and ad effectiveness measurement reporting (either on an individual user level or an aggregate level), which will be used to create, enhance, and improve our Dasher Services and platforms and to create, enhance, improve, and implement marketing campaigns and content.
Cross-Context Behavioral Advertising. We may engage in targeted marketing or advertising to a Dasher based upon the Dasher’s personal information obtained from the Dasher’s activity across another company’s distinctly-branded websites, applications, or services, however, such activities are only on our behalf and for the benefit of us and the Dasher Services.
We also use your information to personalize your experience. For example, we may personalize the content and features you see when visiting our Dasher Services. In addition, we may personalize advertisements, marketing communications, and recommendations to make them more tailored to your interests.
