How we’re collecting data on ratings

How we’re collecting data on Ratings 

In the Ratings tab of your Dasher App, you may now see more detailed Ratings feedback from customers along several dimensions including Communication, Followed Delivery Instructions, Order Handling, and Friendliness.

When customers select 5 stars, they have the option to provide additional details. Positive comments will show up as a green thumbs up by category in the “Customer Feedback” section in your Ratings tab. If a customer selects 4 stars or fewer, they then have the option to select what element of the delivery could be improved. These selections will show up as a red thumbs down. This additional detail is intended to help Dashers understand both positive and constructive customer feedback. Regardless of how many stars a customer gives, this additional feedback is not required, so some rated deliveries may not generate a thumbs up or a thumbs down.

Customers may include comments explaining how their Dasher went “above and beyond,” or provided exceptional service. As customers complete this section, these quotes will appear in the “Customer Compliments” section of the Ratings tab. So, as a Dasher, you’ll now be able to see the direct feedback from customers for providing exceptional service. 

What customers see: