T-Mobile Partnership FAQs
What is DashPass by DoorDash?
DashPass is a paid membership by DoorDash (available $9.99/monthly plus taxes) that unlocks savings and exclusive benefits, including:
Reduced Fees: $0 delivery fees and lower service fees on eligible restaurant, grocery, and retail orders
Grocery Savings: Reduced fees on eligible grocery delivery orders, including everyday essentials and more
Pickup Perks: 5% back in DoorDash credits on eligible Pickup orders
Exclusive Offers: Special access to member-only deals and items
No Commitment: Members can cancel anytime with a seamless cancellation process
What is DashPass On Us? Is it included in my account?
DashPass On Us is T-Mobile's offer to get DashPass at no extra cost as part of your plan. How you get it depends on your plan:
T-Mix plans: Your plan includes Picks, which you can use to select benefits like DashPass to customize your plan. Simply log in to your T-Mobile account, visit “Benefits & subscriptions” to select DashPass as one of your Picks during your enrollment window. Then follow the steps to complete activation through DoorDash. To keep DashPass as a benefit, here’s what you need to know:
Quarterly Swap Windows: Every 90 days, you have a 10-day window to change your Picks. Want to keep DashPass? No action needed! As long as you’ve signed up during the Annual Reselection window—it stays active!
Annual Reselection Window: You must re-confirm DashPass as one of your Picks annually to keep your benefit. If you don't, DashPass will be canceled and your Pick will be freed up. T-Life will notify you when it's time to review your Picks. Not sure which plan you're on or how many Picks you have? Log in to your account to view your current plan and available benefits.
Eligible Experience and Experience 2.0 plans: Members can get 12 months of DashPass free when they redeem and activate their perk within the first 30 days of signing up for or upgrading to an eligible plan. Existing DashPass members who sign up to eligible T-mobile plans can also take advantage of this perk.
What happens when my DashPass perk ends?
T-Mix plans: If you do not select DashPass as one of your Picks during your quarterly swap or Annual Remix windows, your DashPass benefit will be cancelled and your Picks are freed.
Select eligible T-Mobile plans with 12 months of free DashPass: When your initial free 12-month DashPass perk ends, DashPass will automatically renew at the then-current monthly plan membership fee (currently $9.99/month + taxes), unless canceled. DoorDash will send you a reminder communication towards the end of your free promotional period.
What happens if I have DashPass on my T-Mobile Plan and I switch to a T-Mix plan?
If you are currently in the middle of the 12 months free DashPass offer through a legacy T-Mobile plan, and have upgraded to a T-Mix plan, you will keep the remainder of your free 12 months – no Pick required!
To continue enjoying DashPass after your 12-month offer ends, you’ll need to select DashPass as one of your T-Mix Picks. Otherwise, you will automatically renew at the then-current monthly plan membership fee (currently $9.99/month + taxes), unless canceled. Note: If you elect to use a Pick before your 12-month offer ends, your Pick benefit will replace the remaining length of your 12 months on us.
I already have DashPass. Am I eligible for this perk?
Yes, you can take advantage of this offer even if you already have DashPass. You can only be enrolled in one DashPass plan at a time.
If you already have a DashPass account and have paid for the month/year, after you redeem your T-Mobile DashPass benefit—either by selecting DashPass as a Pick in a T-Mix plan or by redeeming the 12 months of DashPass on us available with other select T-Mobile plans—your existing DashPass membership will transition to the applicable DashPass On Us benefit. You will receive a refund for the prorated amount from your existing DashPass shortly after.
Note: Your current DashPass membership may have additional benefits you may lose if you switch plans.
What happens to my DashPass if I’m no longer on a qualifying T-Mobile plan?
What happens to your DashPass membership depends on the type of eligible T-Mobile plan you have:
T-Mix plans: If you no longer qualify or move off an eligible T-Mix plan, your DashPass On Us benefit will end.
Other select T-Mobile plans: If you received 12 months of free DashPass and move off an eligible T-Mobile plan, your perk will end and your DashPass membership will automatically switch to a paid DashPass monthly plan at the then-current monthly plan membership fee (currently $9.99/month + tax), billed on a recurring basis until canceled. DoorDash will send you a reminder before your plan transitions, giving you time to cancel and avoid any charges. If you cancel before your paid membership begins, you won’t be billed.
Can more than one line on my account get this perk?
No. Only one DashPass On Us offer is available per T-Mobile account.
How long do I have to redeem?
T-Mix plans: Members on T-Mix plans can use unused Picks at any time, or can switch their Picks during change windows. Visit your T-Mobile account to get more information.
Other qualifying T-Mobile plans: If your eligible plan includes 12 months of free DashPass, you must redeem this offer within the first 30 days of signing up for or upgrading to an eligible plan.
Is DashPass available everywhere in the United States?
DashPass is currently available to users in the United States and Puerto Rico. It is not available in the U.S. Virgin Islands at this time.
