Retail Returns Policy
Retail Returns Policy
What’s DoorDash’s return policy?
When you make a return through DoorDash, it follows the return policy of the store where your purchase was made. Once your return request is submitted, we’ll review it in line with the store’s policy and process it at our discretion.
If your return is approved, your refund may be issued in one of the following ways:
Back to your original form of payment
As a DoorDash credit
As store credit (depending on the store’s policy)
Refunds to your original payment method typically take up to 4 business days to appear.
What do I need for a refund to my original payment method?
To receive a refund to your original form of payment, you must complete all of the following steps:
You must start the return through the DoorDash app
You must return the item(s) in-store
You must upload the return receipt in the DoorDash app
How do I start a return?
Go to your order history by opening the Me Tab in the app and tapping the Orders icon.
Select the order with the item(s) you’d like to return and tap Start a return.
Choose the item(s) you want to return and select a reason.
Head to the Merchant’s store of your choice.
At checkout (or the store’s returns area), tell the associate you’re making a DoorDash return and show your return barcode in the app.
After the associate processes the return, take a photo of the return receipt and upload it to the DoorDash app.
DoorDash will review your return and issue a refund to your original payment method within about 4 business days (timing may vary by bank).
If you have any issues, go to Help in the app and contact support.
To learn more about how to make a return, please see our FAQ.
Academy Sports + Outdoors
Return window: 60 days from purchase
Things to bring: DoorDash App, original receipt (if provided), Valid Government-issued Photo ID
Refund options: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Items must be returned in original packaging and with all paperwork, parts, and accessories
Items not eligible for return: Firearms and Ammunition, Shooting Accessories, Bows and Cross-Bows, Autographed Memorabilia, Outboard Motors, Gasoline-powered items, Software, Gift Cards
Ace Hardware
All returns must be made to the original store item was purchased from.
Return window: 30 days from purchase
Things to bring: DoorDash App, original receipt (if provided), Valid Government-issued Photo ID
Refund options: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Each Ace Hardware store has its own customer service and return policies, so please check with your local store for details. DoorDash purchases must be returned to the Ace retail location listed on your receipt. For assistance with order-related issues, please reach out to DoorDash Customer Support.
Trading cards: Final sale, no returns or exchanges.
Outdoor Power Equipment & Grills/Smokers: Returnable within 30 days with receipt if unused, uninstalled, and in original packaging. Not returnable once fuel or oil has been added (contact manufacturer/service center for issues).
Hazardous materials: Items containing flammable liquids or gases cannot be returned.
Paint: Returns may be limited if fraud/abuse is suspected. Tinted paint is a final sale (cannot be returned, refunded, or exchanged due to color variations).
ALDI (Australia)
Return window: 60 days
Things to bring: DoorDash App with photo of receipt
Refund info: In-store refund to card, and upon validation of the returns receipt in the app, DoorDash refund for inflation and tax on inflation
Exceptions:
Should you need to return a fuel-powered product to ALDI for a refund or exchange, we kindly ask that you safely and responsibly remove all combustible liquids (e.g., petrol, motor oil, etc.) added after purchase, prior to returning to the store. Some Special Buys come with a manufacturer’s warranty (e.g., 1 or 2 years). If your product is covered by a manufacturer’s warranty, you will find all the details you need within the information plate on the back of your product.
If during the period of the warranty, one of our high-quality products should fail to be of an acceptable quality, please do not hesitate to contact the manufacturer’s helpline or your local ALDI store for assistance. Please note that any manufacturer’s warranty and ALDI’s change of mind policy are in addition to your rights under the Australian Consumer Law.
American Eagle
This merchant does not offer returns for items purchased on DoorDash. Exchanges can be made in-store only.
Exchange window: 60 days from purchase
Things to bring: DoorDash App, original receipt (if provided)
Exchange info: Items purchased on DoorDash are only eligible for size and color exchanges of the same style as the purchased style. Please speak with a store associate for guidance on eligible items. Items purchased on DoorDash are not eligible for refunds or returns.
Exchange requirement:
Items must be unworn, unwashed, and undamaged.
All tags and labels must be attached.
For swimwear, hygienic liners must be intact.
AutoParts
All returns must be made by visiting https://autoparts.com/return-policy and abiding by their Return Policy for DoorDash orders.
Refund options: Any approved returns or credits resulting from a DoorDash Marketplace order will be issued as store credit on AutoParts.com only
Bath & Body Works
Return window: 90 days from purchase
Things to bring: DoorDash App and original receipt
Refund info: Store credit for the subtotal and applicable taxes of the goods
Exceptions: Products showing "excessive wear and tear" are not eligible for return or exchange.
Barnes & Noble
Things to bring: DoorDash App, original receipt (if provided), Valid Government-issued Photo ID
Refund option: Store credit for the subtotal and applicable taxes of the goods
Exceptions:
Shrink-wrapped or sealed product that has been opened and/or removed from original packaging may not be returned, unless it is defective, in which case it can be exchanged only for the same product.
Magazines, newspapers, used books and shipping fees are not returnable or exchangeable.
Digital content, including eBooks, audiobooks, digital magazines and newspapers, Access Codes, gift cards, and shrink-wrapped items that have been opened, are not returnable.
Bulk orders of 50 or more copies are non-returnable.
Best Buy
Return window: 15 days from purchase
Things to bring: DoorDash App, original receipt (if provided)
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Items not eligible for return: Digital content and Software downloads, Opened Media (CDs, DVDs, Video Games), opened consumable items (ink, batteries, snacks), Gift cards
Holiday policy: Customers can shop with peace of mind with easy returns. Purchases made Oct. 31 through Dec. 31 have an extended return period through Jan. 15, 2026, excluding items purchased with a third-party contract [e.g., activatable devices (cell phones, cellular tablets, mobile hotspots, cellular wearables) and AppleCare+ plans, etc.], and holiday decorations (e.g., artificial trees, lights, decorations, etc.). Other exclusions, including restocking fees, non-returnable products and all other terms and conditions of the Best Buy Return & Exchange Promise apply.
Activatable devices: 14 days
Holiday decorations: 15 days
Most Best Buy purchases: Jan. 15, 2026
Camping World
Return window: 90 days from purchase
Things to bring: DoorDash App, original receipt (if provided)
Refund info: Refunds are available as Store Credit only
Exceptions:
Items must be unused and in original condition
Items not eligible for return: clearance and outlet items, installed/assembled items, outboard motors, trolling motors, EPIRBs, boats, SPOT, life rafts, PLBs, Class B AIS, items with expiration dates, custom-made/cut or special-order items, rigging, generators, electronic charts, mattresses, flares, hazardous items, licenses, and gift cards.
David’s Bridal
Return window: 30 days from purchase
Things to bring: DoorDash App, original receipt (if provided)
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Items must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached or cellophane wrap/seals (not including plastic dress bags) intact.
Items not eligible for return: Personalized or dyed items, Perishables, Shapewear, Swimsuits, and Personal Care Items.
Dick’s Sporting Goods
Return window: 90 days from purchase
Things to bring: DoorDash app, original receipt (if provided), and a Valid Government-issued Photo ID
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Theragun and Hyperice products: 30-day return window
Unused bikes: 24-hour return window
Items not eligible for return: Firearms and ammunition, autographed memorabilia, used bikes, airbeds, items requiring fuel, gift cards, Yeezys.
Finish Line
Return window: 45 days from purchase
Things to bring: DoorDash App, original receipt (if provided)
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Items must be unworn, in original condition
If apparel or accessories, the price tag still needs to be attached
If footwear, it must be returned in the original box
Five Below
Return window: 90 days from purchase
Things to bring: DoorDash App
Refund info: Exchanges or Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Items must be returned unopened, in original packaging, and in new condition
Items not eligible for return: Gift Cards
Foot Locker / Kids Foot Locker
Return window: 45 days from purchase
Things to bring: DoorDash App, original receipt (if provided), UNWORN merchandise in original packaging
Refund info: Refunds are available as Store Credit only
Exceptions:
Returns WITHOUT a receipt for UNWORN merchandise are exchangeable for merchandise in the amount of the lowest selling price for the last 60 days, which may include sales or multiple offers. The return policy is also applicable to Kids Foot Locker.
GNC
Return window: 30 days from purchase
Things to bring: DoorDash App, original receipt (if provided), Valid Government-issued Photo ID
Refund option: Store credit for the subtotal and applicable taxes of the goods
Exceptions:
Non-GNC branded items without a receipt: No refunds or exchanges will be given.
GNC gift cards: Gift cards cannot be returned for a refund.
Damaged or defective items: For GNC® | Vitamins, Supplements, Protein Powder & Health Products orders, call customer service at 1-877-GNC-4700 within 30 days of delivery for assistance.
Buy One Get One (BOGO) offers: If you return an item purchased in a BOGO offer, your refund will be reduced proportionally.
Golf Galaxy
Return window: 90 days from purchase
Things to bring: DoorDash app, original receipt (if provided), and a Valid Government-issued Photo ID
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Theragun and Hyperice products: 30-day return window
Unused bikes: 24-hour return window
Items not eligible for return: Firearms and ammunition, autographed memorabilia, used bikes, airbeds, items requiring fuel, Yeezys.
Hibbett
Return window: 60 days after purchase
Things to bring: DoorDash App, original receipt (if provided), Valid Government-issued Photo ID
Refund options: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Restrictions:
Hibbett | Hibbett Kids does not accept returns on the following products:
Items that have been worn or washed, or are not in like-new condition.
Certain items are covered by the manufacturer’s warranties. Visit our manufacturer's warranty page to see if your product qualifies.
PLEASE NOTE: Baseball/softball bats cannot be returned if the wrapper has been removed. If you have used your bat and believe it is defective, you must contact the manufacturer for a warranty claim.
Items that are customized.
JD Sports
Return window: 45 days from purchase
Things to bring: DoorDash App, original receipt (if provided)
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Items must be unworn, in original condition
If apparel or accessories, the price tag still needs to be attached
If footwear, it must be returned in the original box
Lowe’s
Return window: 90 days from purchase
Things to bring: DoorDash app, original receipt (if provided)
Refund info: DoorDash Credit or Store Credit for the price of the goods.
Exceptions:
2-day return window: Major Appliances, Utility Vehicles, Paint Sprayers
30-day return window: TVs & Electronics, Outdoor Power Equipment, Water Heaters, Air Conditioners + Evaporative Coolers, Liquid Paint
365-day return window: Trees, Shrubs, and Perennials
Items not eligible for return: Gift Cards
MAC Cosmetics
Return window: 30 days from purchase
Things to bring: DoorDash App, original receipt (if provided)
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Items must be returned in new or gently used condition. Items that qualified for a free promotional item(s) must be returned with the free promotional item(s). DoorDash purchases are not eligible for exchange.
Items not eligible for return: items noted as final sale, Gift Cards
Mattress Firm
Return window: 120 days from purchase for mattresses (Including a minimum of 30 nights to sleep on the mattress)
Things to bring: Sales receipt
Refund info: 120 Night Sleep Trial® Details: Like most brand-new things, there's going to be a bit of an adjustment period. Think of it like a brand-new pair of running shoes. It will take time for your body to adjust to your new mattress and vice versa. In fact, studies show most people experience some initial level of discomfort with their new mattress. Because of this, we ask you to sleep on it for a minimum of 30 nights to allow for this adjustment period. After those first 30 nights, if you are still not completely comfortable, we will do our best to match you to your right mattress within 120 nights of your original mattress delivery date. Subject to the above guidelines, our 120 Night Sleep Trial is valid for one exchange and /or one return per purchase, which must be done within 120 days of the delivery date of your originally purchased mattress.
Exceptions:
Items must be returned in like-new condition with original tags attached.
Refunds will only be issued via check only. A check will be mailed to the address on file and will arrive in 2-4 weeks. Refunds will be issued in the name of the purchasing customer on the applicable sales receipt. Store credit as a refund method will not be available
Return delivery fee: $99.99
Restocking fee: $149.99 (except Hawaii)
Items not eligible for return: Special Order Sized Mattresses, Preowned merchandise, Floor Models, Pillows, Mattress Protectors, Adjustable Bases, Furniture, or Other Accessories
Michael’s
Return window: 60 days from purchase
Things to bring: DoorDash app, original receipt (if provided), Valid Government ID (Information from customer ID will be retained in a secure database solely for purposes of refund authorization and fraud prevention)
Refund info: Refunds are available back as Store Credit only
Exceptions:
14-day return window: Glowforge® Machines and Filters
Items not eligible for return: Gift cards, custom products, cut fabric
Refunds will be given at the item’s lowest price sold within the previous 90 days
Office Depot / Office Max
Return window: 90 days from purchase
Things to bring: DoorDash app, Valid Government-Issued ID
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Unopened ink & toner: 30-day return window
Technology, unopened software, unassembled furniture: 14-day return window
Opened software, CDs, DVDs, and video games: exchange for the same item only
Items not eligible for return: Cleaning, Sanitation, Breakroom, and Safety items
Old Navy
Return window: 30 days from purchase
Things to bring: DoorDash App
Refund options: Refunds are available back to the original form of payment only for the subtotal and applicable taxes of the goods
Exceptions:
Returned items should be in original, unworn, and unwashed condition
Petco
Return window: 30 days from purchase
Things to bring: DoorDash app, original receipt (if provided)
Refund info: Exchanges or Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Items not eligible for return: Live Fish, Invertebrates & Plants, Prescription medication
PetSmart
Return window: 60 days from purchase
Things to bring: DoorDash App, Valid Government-issued Photo ID
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Products must be new and in original packaging
Items not eligible for return: Electronics, grooming tools, filters, and pumps valued at or greater than $10; Prescription medication
Pet Food Express
Return window: 30 days from purchase
Things to bring: DoorDash App, original receipt (if provided), Valid Government-issued Photo ID
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Items must be returned in original packaging
Items not eligible for return: Discontinued or discounted items marked as “Last Chance,” “Final Sale,” or similar, and bulk biscuit purchases are not eligible for return or exchange.
Pet Supermarket
Return window: 30 days from purchase
Things to bring: DoorDash App
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Items must be returned in original packaging
Pet Supplies Plus
Return window: 30 days from purchase
Things to bring: DoorDash App, original receipt (if provided)
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Items must be unused, in the original packaging, and in the same condition as purchased
Items not eligible for return: Used aquariums, cages, open supplies, light bulbs, dog beds, plastic kennels and carriers, wire dog crates, small animal cages, and bird cages cannot be returned
Public Lands
Return window: 90 days from purchase
Things to bring: DoorDash app, original receipt (if provided), and a Valid Government-issued Photo ID
Refund info: Refunds are available as Store Credit only
Exceptions:
Theragun and Hyperice products: 30-day return window
Unused bikes: 24-hour return window
Items not eligible for return: Firearms and ammunition, autographed memorabilia, used bikes, airbeds, items requiring fuel, Yeezys.
Pacsun
Return window: 30 days from purchase
Things to bring: DoorDash App, original receipt (if provided)
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Fear of God Essentials: 5-day return window with refund issued in the form of exchange or merchandise credit
Swimwear: Only refunded if unworn, with original tag attached & hygienic liner in place
Items not eligible for return: PS Reserve items, earrings, facemasks, and intimates
Sally Beauty
Return window: 60 days from purchase
Things to bring: DoorDash App, original receipt (if provided)
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Items not eligible for return: Hair Extensions, Body Jewelry and Piercing Implements, Clipper Blades and Other Blades, and Fashion Earrings
Sephora
Return window: 30 days from purchase
Things to bring: DoorDash App, original receipt (if provided), Valid Government-issued Photo ID
Refund info: Refunds are available back to the original form of payment for the subtotal and applicable taxes of the goods
Exceptions:
Items not eligible for return: Gift Cards, certain Sephora Favorites Kits, and some intimate care items
Sephora products purchased through DoorDash can only be returned in-store at any Sephora store location, but cannot be returned or exchanged at Sephora at Kohl’s.
Beauty Insider points and spend associated with all refunds will be removed when the transaction is processed. All returns are subject to validation and approval at Sephora’s discretion. If a return is not approved by Sephora for any reason, the item may not be returned to you.
Sports Basement
Return window: 30 days from purchase
Things to bring: DoorDash App, original receipt (if provided), Valid Government-issued Photo ID
Refund info: Exchanges or Refunds are available back as Store Credit only
Exceptions:
Bike returns are subject to restocking fees
Staples
Return window: Any time for most items; exceptions apply
Things to bring: The DoorDash App, the payment method saved on your DoorDash account
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Unopened software: 30-day return window
Technology and furniture: 14 days
Items not eligible for return: Opened box or digital software, gift cards
Spirit Halloween
Return window:
By October 17: Eligible for a full refund
October 18 – October 23: Eligible for Exchanges only
After October 23: All sales are final
Things to bring: DoorDash App, original receipt (if provided), Valid Government-issued Photo ID
Refund options: Refunds will be issued to your personal credit card by Spirit Halloween for the item subtotal (in-store price) and applicable taxes
The Home Depot
Return window: 90 days from purchase
Things to bring: DoorDash App, original gift receipt (if provided), Valid Government-issued Photo ID
Refund info: Refunds are available as Store Credit only
Exceptions:
30-day return window: Furniture, Gas Powered Equipment & Tractors, Generators, Consumer Electronics, Paint Sprayers
48-day return window: Major Appliances
365-day return window: Trees, Shrubs, or Perennials
Items not eligible for return: Gift Cards, Mixed Paint
Timberland
Return window: 30 days from purchase
Things to bring: DoorDash App, original receipt (if provided)
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Final sale & clearance items (including Rack merchandise) are not eligible for returns and/or exchanges, or replacement unless we determine there is a manufacturing or materials defect.
Target
Return window: 90 days from purchase
Things to bring: DoorDash App, original receipt (if provided), Valid Government-issued Photo ID
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Trading cards & trading card accessories (e.g., Pokémon, sports cards, trading card binders)
Open or defective collectibles (e.g., special edition Barbie dolls, porcelain dolls, action figures, and die-cast cars)
Personalized items and digital downloads
Opened / Unsealed breast pumps
Specialty gift cards, pre-paid gift cards, and Target GiftCards cannot be returned or redeemed for cash or credit except where required by law. This includes Target GiftCards, Visa, Mastercard, or American Express Gift Card, restaurant, entertainment, and lottery cards.
Fragrances sold by Target Plus Partners.
Electronics and entertainment items (excluding Apple & Beats products) must be returned/exchanged within 30 days.
All Apple & Beats products (including mobile phones) must be returned/exchanged within 14 days.
Mobile phones purchased in-store or online via Order Pickup must be returned/exchanged within 14 days.
Most items sold by Target Plus Partners must be returned within 30 days.
Music, movies, video games, and software (exchange for the same title, for the same or different gaming platform)
Airbeds (exchange for a similar item)
Torrid
Return window: 60 days from purchase
Things to bring: DoorDash App, original receipt
Refund Options: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Additional Policies: Torrid Rewards are not currently given on purchases made via DoorDash (coming soon).
Exceptions:
Items must be unused, with tags and original packaging intact
Items Not Eligible for Return:
Clearance items or items marked as “Final Sale”.
Intimates: Panties and lingerie bodysuits or bottoms
Clothing: Tights, if removed from original packaging
All footwear
Tractor Supply Co
Return window: 30 days from purchase
Things to bring: DoorDash App, original receipt (if provided), Valid Government-issued Photo ID
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
See the Tractor Supply Co website for more details
Ulta
Return window: 60 days from purchase
Things to bring: DoorDash App, original receipt (if provided)
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Wigs and hair extensions purchased through an Ulta Beauty salon, and intimate wellness devices cannot be returned.
Mini Brands Capsules must be unopened and sealed to be eligible for return.
Victoria’s Secret
Return window: 30 days from purchase
Things to bring: DoorDash App, original receipt (if provided)
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Items must be unwashed, unworn, and otherwise in original condition
Vitamin Shoppe
Return window: 30 days from purchase
Things to bring: DoorDash App, original receipt (if provided)
Refund info: Refunds are available back to the original form of payment, DoorDash credit, or store credit for the subtotal and applicable taxes of the goods
Exceptions:
Some items have restocking fees that will be deducted from your refund amount
Items not eligible for return: Bulk purchase (>$200 or > 10 units per item)
