How to Integrate Your POS with DoorDash
Learn how to integrate your POS system with DoorDash so you can receive all of your orders in one place, minimize cancellations, and simplify your daily operations.
Integrating your point-of-sale (POS) system with DoorDash helps you receive orders in one place, reduce manual tasks, and keep your menu and store details consistent across systems. This guide explains what you need before starting, how to request an integration, and what to expect during onboarding.
If you’re looking for more information about how DoorDash Preferred Integration partners work, see: Understanding the DoorDash Preferred Integrations Program.
What is a POS integration with DoorDash?
A POS integration connects your DoorDash Marketplace store directly to your point-of-sale (POS) or middleware system. This connection sends incoming orders straight to your POS, syncs your menu and store details, and reduces manual tasks by keeping everything updated in real time.
They can also help ensure your menu reflects what’s actually in stock automatically, reducing cancellations caused by unavailable items
What you need before integrating your POS with DoorDash
If you’re looking to start the integration process, make sure you have the following:
An active DoorDash partnership: New merchants must complete the onboarding steps in the Merchant Portal.
A DoorDash-compatible POS or middleware provider: Your provider will confirm whether they support DoorDash integrations. For the best experience, choose a provider that supports real-time reconciliation and automated error reporting..
A store menu built in your POS or middleware provider: Your menu must originate from your POS or middleware so it can sync with DoorDash.
How to request a POS integration
How to request a POS integration if you’re new to DoorDash
If you’re new to DoorDash, you must complete your Merchant Portal onboarding before requesting a POS integration. Once you’ve completed the required onboarding tasks, follow the steps below.
How to request a POS integration as an existing merchant
You can request an integration directly through the Merchant Portal:
Log in to the DoorDash Merchant Portal.
Navigate to Settings.
Choose Integrations.
Find your integration provider and select Get Started.
Log in to your POS or middleware provider’s system and follow their steps.
If your provider isn’t listed, select Other and then Contact Support.
If you use DoorDash Storefront, look for providers that support Dual Pricing and Channel-Based Menus. This allows you to set different prices for pickup and delivery and offer exclusive items on your own website.
You can follow integration-specific guides here:
What happens after you request a POS integration
The right POS integration should support your workflows, keep your menu accurate, and help your team reduce manual work. When choosing your stack, use the DoorDash integrations comparison tool, considering these key features:
Menu Accuracy and Availability: Your integration should keep your menu aligned with what’s actually in stock, helping prevent orders for unavailable items and reducing avoidable cancellations. Reconciliation and reporting: Look for integrations that pass through complete promotion details, so your POS reflects all discounts accurately, making reporting and reconciliation easier.
Order reliability and issue visibility: When orders fail, your integration should provide clear, actionable error details, so issues can be identified and resolved more quickly. The exact issue will allow DoorDash to help fix it before a cancellation occurs.
