How do I troubleshoot my printer?
Printer Models Supported by DoorDash Order Manager App
The following printers can be used with a DoorDash tablet and the Order Manager App.
Star Micronics TSP 654 (bluetooth)
Star Micronics TSP 143 (bluetooth)
Your orders will not print if you are using an unsupported printer model.
Troubleshooting Star Printer
Please follow the relevant instructions from top-to-bottom when troubleshooting.
Printer is not working/pairing properly?
Turn the tablet's bluetooth off and back on
Swipe down from the top of the screen. You will see a mini dashboard.
Tap the Bluetooth icon to turn the Bluetooth off. The icon will be gray when Bluetooth is off
Tap the Bluetooth icon again to turn it back on. Icon will be blue
Printer is showing as paired in the Order Manager but prints are failing.
Unpair the tablet from the printer
Swipe down from the top of the screen. You will see a mini dashboard.
Press and hold the Bluetooth icon
Under Paired Devices:
Tap the gear symbol next to the device name
Tap unpair
Follow pairing instructions below to pair the printer again
Pairing the printer
Make sure that Bluetooth is turned on (see above)
Open the Order Manager App on your tablet and click on the Menu icon (box with 3 stacked bars to the top left of the app) to open up the sidebar
Tap Settings
Tap Set up a printer
Select “Star printer (Bluetooth)” from the drop down
The tablet should automatically navigate you to the Bluetooth settings screen where you can select a Bluetooth device to pair
Turn on Printer Pairing
Press and hold the Pair button on the back of the printer for 5 seconds (The green light should begin blinking)
Select the Star Micronics option under the list of available devices
Click okay when prompted for pairing request
The tablet will now automatically navigate you back to the Order manager settings screen where you can see the connected device
