Trouble logging in to your Dasher account?
Getting signed in is the first step toward your next dash. Choose the sign-in option that works best for you, and follow the steps below to access your Dasher account. If you run into trouble, we’ll help you explore other ways to sign in so you can get back to planning your dash and heading out when you’re ready.
Common Login Scenarios
Below are some common scenarios Dashers face when they’re stuck during login. Choose the situation that best applies to you and follow the instructions for troubleshooting.
I have a new phone but kept the same number
If the number associated with your Dasher account hasn’t changed, you can still log in with the same number and complete verification if prompted. On iPhone, your number may be verified automatically without asking you to enter a code.
I have a new number or can’t access my old number
If you can still access your account email:
Select Log in with email and password and enter your account details.
If you forgot your password, select Reset password and follow the email instructions.
If you’re asked to verify your account, select Send to Email if it appears and follow the instructions.
After logging into the Dasher app, you can update your phone number by going to the Account tab, tapping Profile, and updating your phone number.
If email verification isn’t available or you still can’t complete verification, contact Support at 855-431-0459.
I can’t access my email but can use my account’s phone number
Log in with the phone number associated with your Dasher account and complete verification if prompted. If you’re on an email verification screen, select Send to Phone if it appears.
If you’re still required to verify through an email you can’t access, or you need to change the email address associated with your account, contact Support at 855-431-0459.
I can’t access either my account’s phone number or email
Contact Support at 855-431-0459 for help recovering access. Let the agent know that both contact methods are unavailable. Support will need to verify your identity before making changes to your account’s contact information.
What are my options for logging in?
Whether you’re a new Dasher logging in for the first time or an existing Dasher trying to log in again, there are a few ways to access your Dasher account.
Phone number: Using your phone number is the primary method of logging into the Dasher app. Enter your account’s phone number and tap Continue. Complete verification if prompted.
Email and password: If you cannot log in with your phone number, try using the email address and password you signed up with instead. Tap Log in with email and password, then enter your account email and password.
Google: Select Dashers may see an option to Continue with Google. Just select the Google account associated with your Dasher account. Follow any additional verification steps.
Using an iPhone? Your phone number may be verified automatically, so you might not be asked to enter a one-time code. If the app asks for a code, follow the instructions on your screen.
Start with your phone number, or select Log in with email and password below the phone field to use your email.
Troubleshooting
I’m not receiving a verification code, or my code isn’t working
On iPhone, your number may be verified automatically. If the app has moved past verification, you don’t need a code.
If you’re still asked to enter a code:
1. Check that the phone number shown is correct, your phone has a cellular connection, and you can receive text messages.
2. Enter the most recent code. If it hasn’t arrived or has expired, tap Resend code. Verification codes will expire 30 minutes after they have been sent.
3. If you still can’t verify, try Log in with email and password.
Another login option may still require verification. Contact Support at 855-431-0459 if you can’t complete it.
I forgot my password
1. Tap Log in with email and password.
2. Select Reset password below the password field.
3. Enter the email associated with your Dasher account and follow the reset instructions.
4. Check your email for the next steps.
If the email doesn’t arrive, check the address you entered and your spam or junk folder. If you can’t access that email, try logging in with your account’s phone number. Contact Support at 855-431-0459 if you can’t complete verification with either method.
I see a saved account. How do I use a different one?
If the welcome screen shows your account, tap Continue as [name]. If it shows a different account, tap Use another account to see the available login options.
The app is asking me to sign up, but I already have an account
Go back and check that you entered the phone number or email associated with your existing Dasher account. Try another available login option using that account’s information. If the app still doesn’t recognize your account, contact Support at 855-431-0459.
I still need help
Visit the Dasher Help Center for more help with your account.
