DoorDash Australia Group Personal Accident Insurance FAQs
DoorDash is committed to enhancing Dashers’ economic security while preserving the openness and flexibility our platform provides. We are proud to offer support to Dashers should a covered incident occur while you are using the DoorDash app.
What is covered under the personal accident policy?
If you suffer an injury while making a delivery with DoorDash, you may be eligible for coverage.
Dashers do not need to sign up or enroll for personal accident insurance. There are no premiums, deductibles, or co-pays.
Personal accident insurance offers several protections for Dashers involved in covered accidents including:
Bodily Injury: Up to $600/week for a maximum of 52 weeks
Return to Work Assistance: Up to $10,000
Fractured Bones: Up to $2,000
Accidental Death - A lump sum payment to your dependents or heirs in the event of accidental death
Q: Am I covered under the personal accident policy?
A: Beginning 1 October, 2020, all Australian Dashers will automatically be eligible for personal accident insurance coverage (subject to the policy terms, conditions, limitations and exclusions).
Q: Do I have to sign up or enroll to be covered?
A: No enrollment is required. Dashers are free to obtain additional insurance coverage from another source as they see fit.
Q: Do I need to pay for this coverage?
A: No, there is no cost to Dashers.
Q: My bike or car was damaged in an accident, does personal accident insurance cover that?
A: No. Personal accident insurance does not cover damage to your bike or car. You may want to refer to your own personal automobile or home/renters insurance policy for coverage.
Q: Will this policy cover me if I'm not able to make deliveries?
A: Australian Dashers may be eligible for payments of up to $600 per week for injuries due to a covered accident, payable while you are unfit to continue duties as a Dasher.
Q: I was injured delivering with another competing service; will this policy cover that?
A: No. This policy only covers Australian Dashers while making a delivery with DoorDash and will conclude either 15 minutes after delivery drop off or once the Dasher has engaged a delivery task with another competing service, whichever comes first.
Q: I suffered an injury while making a delivery with DoorDash beginning 1 October 2020; how do I file a claim?
A: To file a claim, please email our carrier, Chubb, at A&HClaims.AU@chubb.com, or click the link below to download the Injury Claim Form for DoorDash (Policy Number: 02PO030051). Complete the form and email the finalized version to Chubb at the same email address.
You can also call Chubb at 1-300-722-032 (select option 2 to reach the GPA claims team). Our third-party claims adjuster will be assigned to your claim and will guide you through the claims process. The claims adjuster may request additional information, so please provide it as soon as possible to avoid delays in handling your claim.
DoorDash Group Personal Accident Insurance is made available to contractors of DoorDash Technologies Australia Pty Ltd (DoorDash Australia) ABN 96 634 446 030 under a group policy issued to DoorDash Australia by Chubb Insurance Australia Limited ABN 23 001 642 020, AFSL 239687 (Chubb). Access to the group policy is provided to DoorDash Australia contractors solely by statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Eligible DoorDash Australia is not the insurer, does not guarantee or hold the rights under the group policy on trust of DoorDash Australia contractors and does not act as Chubb’s agent.
The DoorDash Group Personal Accident Insurance (the cover) is subject to terms, conditions, exclusions, pre-existing medical conditions, and other limits. DoorDash Australia contractors get access to the cover when they meet the eligibility and scope of cover requirements. It is important that DoorDash Australia contractors read the cover’s terms and conditions to carefully consider whether the insurance meets their needs. Chubb and DoorDash do not provide advice about this insurance or whether it is appropriate for DoorDash Australia contractor’s needs, financial situation, or objectives
