My Dasher Red Card was declined

My Dasher Red Card was declined

Follow these troubleshooting steps:

1. Most orders do not require Red Card payment. Confirm that your Dasher app is directing you to use the Red Card to pay for the order, and if so, confirm with the merchant that it is being swiped as a credit card.

2. Sign out of your Dasher account and uninstall your app from your phone. Turn off your phone for at least 3 minutes before attempting to reinstall the app.

If you are still having trouble, you can use self-help to try to resolve the issue:

1. In the upper right-hand corner of the app, tap HELP (iPhone) or ? (Android)

2. Select Red Card Declined

3. Follow the on-screen instructions to resolve the issue.

Still having trouble?

Reach out to support by:

1. Tapping ? 

2. Tap Start Chat

3. Tap Something Else