Labeling and Preparing bags for Customer pickup (Shop Only)
Overview
With Shop Only, customers can order from grocery, convenience, or retail stores with curbside pickup, which means Dashers will shop for the customer’s list of items in the store, pay with a Red Card at checkout, and place the bags on shelves for the customer to pick up. These orders offer several benefits for Dashers:
New Ways to Earn: More flexible ways to earn on the DoorDash platform
No Delivery Component: There is no delivery component and you’ll save money on gas
Make cash during off-peak hours so you don’t have to schedule your day around the lunch or dinner time rush
No Vehicle Required: You don’t need a vehicle to do Shop Only orders
Frequently Asked Questions
Q: How do Shop only orders work?
A: The steps below include how Shop only works.
Accept the Shop Only order when it pops up
Shop for items at the store
Check out the items with the cashier
Pay with your Red Card (if asked)
Store the bags in the designated area for customer pickup
Q: What do I do after checkout?
A: Please follow the steps mentioned below:
Find the area for customer pickup with shelves and fridges near the checkout
Enter the number of bags, or large/unbagged items for each temperature zone
Scan the QR code to print the labels
Affix the labels on the bags
Scan shelf & corresponding bag labels for each shelf
Place bags or large items on the shelf in the appropriate temperature zone. Ensure that all items are correctly bagged by the temp zone
Mark Staging Completed, once all done
Q: How do I print the labels?
A: Click here to watch how to scan QR code and the steps for printing
Make sure the label printer is turned on!
Use the scanner (the handheld sitting next to the printer) and scan the QR code on your phone.
Tear off the labels and affix to the bags!
Q: Where do I place the bags?
A: Before placing the bags for pickup, make sure that refrigerated items, frozen items, and room temperature items are all bagged separately. Once complete, frozen items should be placed in the freezers, refrigerated items should be placed in the provided coolers, and room-temperature items should be placed on shelves. You will see guidance on where to place bags based on the temperature in the app.
Q: What do I do if I cannot scan the QR code or print the bag labels?
A: If you are having an issue scanning the QR code or printing the labels, find a store associate to get help. If the store associate is unable to resolve the issue, please: write the customer name, the bag number, and the total number of bags (e.g., 1 of 4)
Q: What do I do if I printed the wrong number of labels?
A: Use the back navigation to return to the screen that allows you to enter the number of bags or large items. Update the totals to the correct numbers and reprint the labels. Throw away the first set of labels printed.
Q: My Red Card was declined. What should I do?
A: Make sure you only check out with the items you indicated were available and added to your cart. Double-check that any item substitutes you picked are in the same price range as the original item. Remember to click ‘Finish Pick’ once you’ve finished shopping for the items on your list and always select ‘credit’ on the prompted payment system. For more on troubleshooting Red Card declines, check out this Red Card Help Article.
Q: I paid for the order out-of-pocket because of a Red Card failure. What should I do?
A: To get reimbursed, simply:
Take a picture of the itemized receipt
Make sure that the date, time, items, Merchant name and Merchant address are clear, visible and match to your current order.
Contact DoorDash Support here to process the reimbursement. Please be ready to submit the picture of your receipt by chat or email when requested.
Q: What should I do if the shelves to keep the bags are full and there is no space to keep the bags?
A: If in the event there is no space on the shelf, approach any store staff member and ask for support
Q: What should I do if the customer doesn’t respond to the item substitution text message?
A: If a customer has requested to be contacted for substitutions, but has not yet responded about a specific item, please continue shopping for the other items on the list. If you are ready to checkout and the customer still has not responded, click proceed to checkout and follow the in-app prompts.
