Your Guide to the New Pay Deposit Status Feature

Introducing DoorDash Crimson - a new personal banking account where Dashers can receive their earnings instantly through Instant Pay, enjoy cash back and perks from exclusive DoorDash partnerships, and manage your money easily, safely, and securely, all within the Dasher app. No credit check is required, and no fee to apply. Learn more here.

The DasherDirect program will be ending on April 1, 2025. If you are a current DasherDirect user, learn how to migrate to DoorDash Crimson with our step-by-step guide and get answers to frequently asked questions here.

*Successful ID verification required

Your Guide to the New Pay Deposit Status Feature

We know the number one reason you dash is so you can meet your financial goals, but we’ve also heard from you that sometimes it’s not easy to know what the status of your weekly pay is. We’ve introduced some new features to help you better understand your DoorDash pay. Please note: these features are not yet available to all Dashers; we will be slowly rolling the new features out over the next few weeks.

Individual pay status

Your app will show you the status (and status changes) of each of your pay transfers.

Initiated: Shown when we’ve initiated a transfer, and whether it’s through a weekly transfer, FastPay transfer, or DasherDirect deposit for your weekly earnings.

Haven’t signed up for DasherDirect yet? Get started here to start getting daily, no-fee deposits.

Deposited: Shown when your earnings have been deposited to the bank account associated with your Dasher account.

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We’ve got your back

You’ll be promptly notified of any delays to the deposits of your pay and when a transfer needs your attention, and you’ll see clear error messages so you can resolve any issues preventing the successful transfer of your earnings.

Here are the most common issues and how to troubleshoot them:

• “There’s an issue with your bank” means:

  • You haven’t added a bank account

  • You added incorrect account information

  • OR

  • The bank account on file doesn’t support the currency that you earned with (e.g., a Canadian bank account with funds earned in the U.S.)

• “There’s an issue with your transfer” means:

  • Your bank account information may not match your personal information, so you’ll need to confirm that your personal information is correct and upload a photo of your ID to reverify your information

  • OR

  • You’ll need to contact support to further troubleshoot

• “There’s an issue with your debit card“ means:

  • The debit card information on your account isn’t allowing us to pay you, so you’ll need to re-enter it