My order was picked up by someone else

What can I do if a restaurant says the delivery I accepted was picked up by someone else?

If a restaurant says your delivery was picked up by another Dasher, you may choose to double-check before contacting support. If you remind the restaurant that many customers have similar names, show the restaurant the order on your phone, and read some of the items to them, restaurants may realize that they are thinking of a different DoorDash order.

However, if the restaurant still believes the delivery was already picked up--or if you choose not to double-check--you can contact support immediately through the Dasher app. Support will contact the restaurant to remake the order so you can complete the delivery as usual.

You may also use the Self Help option in your Dasher app for 'Order not is not here' instructions.