How can I unassign myself from an order?

You can unassign an order by doing the following:

For Dashers with android phones:

1. Click the Help button in the top right-hand corner of the dasher app

2. Under Picking Up, tap Unassign this Delivery

3. Select a reason for why you are unassigning the delivery

For Dashers with iPhones:

1. Click the Help button in the top right-hand corner of the Dasher app

2. Select Can't do this order?

3. Select a reason for why you are unassigning the delivery

4. Click Submit Request / Submit

5. Click Continue to confirm the unassignment

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If you have already arrived at Mx, the experience can be slightly different:

• Tap "?" in the top right-hand corner of the app

• Select I have an issue

• Select the most accurate option from the list

• Tap Unassign with no pay

There is no need to contact support for unassignment. It can all be done in-app. Please note that unassigning will affect your Completion rating. For more information, please see article Dasher Ratings Explained.If you have already picked-up the food from the restaurant, you will not be able to unassign the order from the app.