How do I update my Dasher Profile/Account Information?
Please follow the instructions below to update your contact information:If you’re updating only your phone number:
For the Dasher app: If you’re on Android, please go to “Account Details”. If you’re on iOS, please visit your account details under the “Account” tab on the app, then tap the “Profile” tab. You will be able to update your phone number through this method once you’ve completed the 2 Factor Authentication verification. Please keep in mind that the verification process must be completed and cannot be bypassed for any reason.
For the Consumer app (iOS only): Download the DoorDash consumer app, log in using your Dasher account details, tap on the “Account” tab, and then tap on “Personal Information”. You will be able to update your phone number once you’ve completed the 2 Factor Authentication verification. Please keep in mind that the verification process cannot be bypassed for any reason.
For DoorDash.com: On your desktop or mobile browser, please visit DoorDash.com and log in using your Dasher email and password. Click on the three lines to your left-hand side and go to “Account”. You will be able to update your phone number once you’ve completed the 2 Factor Authentication verification. Please keep in mind that the verification process cannot be bypassed for any reason.
If you’re updating your email address: (Please note this update cannot be done through the Dasher app)
For the Consumer app (iOS only): Download the DoorDash consumer app, log in using your Dasher account details, tap on the “Account” tab, and then tap on “Personal Information”. You will be able to update your email address and phone number once you’ve completed the 2 Factor Authentication verification. Please keep in mind that the verification process cannot be bypassed for any reason.
For DoorDash.com: On your desktop or mobile browser, please visit DoorDash.com and log in using your Dasher email and password. Click on the three lines to your left-hand side and go to “Account”. You will be able to update your email address and phone number once you’ve completed the 2 Factor Authentication verification. Please keep in mind that the verification process cannot be bypassed for any reason.
All of these methods will require you to go through a 2-step verification process which you’ll have to complete in order to finalize the updates. You will need to have access to your old phone number or email address. You will be sent a security code by text message, and you’ll complete the update by entering the security code in the correct field in the Dasher app or on the website.
If you are updating a new phone number and don’t have access to your old number, tap Get Help and select Send code to email to receive your 6-digit security code in the email address that is linked to your account. If you are adding a new email address and choose to receive the security code by email, note that the security code will be sent to the old email address.
If you’re updating only your driver license:
In order to update this on our end, your driver’s license must be updated in the Candidate portal if you have a new license and the report was done within the past 30 days. Please follow these instructions to update your driver’s license state or number:
Log into the Candidate Portal and access your report.
At the bottom of your report, click "Update Personal Information."
Checkr will rerun the report and display it to you.
Use the window that opens to provide your new license information.
If you’re changing your name:
DoorDash values authenticity, safety, and respect for all platform users. For Dashers, the first name on your account profile is displayed to customers and merchants during deliveries. Initially, this is based on your name as it appears on the government-issued ID you provided during signup.
You also have the option to update the name displayed during deliveries to a “preferred first name” (“Preferred Name”).
For the safety and security of the platform, you may not impersonate another individual or use inappropriate words, fictitious identities, or symbols or emojis.
For example, permitted preferred names include:
Common nicknames of your first, last, or middle name (e.g., "Chris" for "Christopher")
Initials: Dashers can go by two initials (e.g., "A.J.")
First initial + middle initial; or
First initial + last initial
Your middle name only
To update your profile with a preferred name in the Dasher app:
Open the app and go to Account
Select Profile
Update your Preferred name and save
Q: Can I change the name displayed to merchants and customers within my Dasher account profile?
A: Yes, to update the name displayed to consumers and merchants during deliveries, you can update your preferred name in the Dasher app.
Open the app and go to Account
Select Profile
Update your Preferred name and save
Q: How do I change the name displayed to merchants and customers within my Dasher account profile?
A: To update your preferred name in the Dasher app:
Open the app and go to Account
Select Profile
Update your Preferred name and save
Q: What types of preferred names are allowed?
A: You may not impersonate another individual or use inappropriate words, fictitious identities, or symbols or emojis.
For example, we allow preferred names that are:
Common nicknames of your first, last, or middle name (e.g., "Chris" for "Christopher")
Initials: Dashers can go by two initials (e.g., "A.J.")
First initial + middle initial; or
First initial + last initial
Your middle name only
If you are unable to update your preferred name in the Dasher app, please contact DoorDash support so we can further assist you.
Q: What if I change my name in my customer account profile?
A: Any changes to your customer account profile will not be reflected in your Dasher account, or impact the name displayed to customers and merchants. To update your preferred name in the Dasher app:
Open the app and go to Account
Select Profile
Update your Preferred name and save
Q: How do I update the legal name on my Dasher account?
A: Please contact DoorDash support so we can further assist you. For security reasons, you will be asked to verify your Dasher account to proceed.
