Dasher Ratings Explained
Rating | Minimum Required |
Customer Rating | 4.2 |
Completion Rate | 90% |
Acceptance Rate | No Minimum |
On-time/Early Rate | Repeated lateness may result in deactivation |
Overview
Your ratings help you understand your delivery quality on the platform and determine your eligibility for Rewards, incentives, and certain programs.
Each rating measures a different part of your dashing experience — things like completing orders on time, delivering with high quality, and providing great customer service. We also work hard to ensure ratings are fair.
Where to See Your Ratings
You can view and track all your ratings in the Dasher app:
Tap the menu icon (☰) in the top left corner.
Tap Ratings.
You’ll see each rating and how it’s calculated.
Your Ratings at a Glance
Rating | What It Measures | Minimum Requirement |
Customer rating | How customers rate their delivery experience with you (1–5 stars, out of the last 100 ratings) | 4.2 |
Completion rate | % of accepted orders you complete (out of the last 100 orders) | 90% |
Acceptance rate | % of offers you accepted (out of the last 100 offers) | No minimum |
On-time/early rate | % of offers completed within the expected time (out of the last 100 offers) | Repeated contract violations for late deliveries may result in deactivation |
On-time rate (in pilot cities) | % of offers completed by the original ETA shown when the offer was accepted (out of the last 100 offers) | Repeated contract violations for late deliveries may result in deactivation |
Quality rate | % of orders completed without reported issues (out of the last 100 orders) | Repeated contract violations for major issues may also result in deactivation |
Last 30-day orders (previously deliveries in the last 30 days) | Orders completed in the last 30 days | No minimum |
Lifetime orders (previously lifetime deliveries) | Total orders you’ve ever completed | No minimum |
How Rolling Ratings Work
Some ratings are calculated on a “rolling basis.” This means that as you dash, ratings from past offers will be replaced by ratings from more recent offers.
The graphic below helps illustrate how these rolling ratings work. This specific example uses acceptance rate, but other ratings are also calculated on a rolling basis (i.e., customer rating, completion rate, on-time rate, quality rate, and last 30-day orders).
The acceptance rate is based on your 100 most recent offers. Each time you accept or decline a new offer, the oldest offer drops off, and your rate updates.
This means that, if you decline an offer, it will take 100 more offers for this decline to drop off from your rating. This is why you do not always see an immediate change to your rating after accepting a number of new offers.
Customer Rating
Your customer rating reflects how customers rate their delivery experience with you, not their food experience. It’s based on your last 100 customer ratings (out of 5 stars).
If you receive a few low ratings, don’t worry. As you receive new customer ratings, older ones will drop off.
Fairness protections:
To help make ratings more fair, we automatically remove any customer ratings you receive that are below 5 stars. Here are some examples:
Long wait times at restaurants
When the delivery or task is already expected to be very late when you accept it
When multiple Dashers before you unassign, causing the delivery to be late to the customer
When the delivery or task is late due to multiple orders being batched together for a single dash
Extreme weather conditions
Uniquely challenging dashing situations related to protests
System-wide outages
For other app issues, please see our troubleshooting guide here
Minimum customer rating required: 4.2
Customer rating FAQs
Q: Why didn’t my rating go up after a good delivery?
A: Customers don’t always leave ratings. If a customer doesn’t rate their order, it won’t affect your score.
Q: How can I improve my customer rating?
A: We can share a number of tips that could help you improve your rating, but do what works best for you. Here are a few tips that experienced Dashers use to maintain a high customer rating:
Ask the merchant to confirm all items are included without opening sealed bags.
Use a hot bag to deliver food at the expected temperature.
Separate hot and cold items during transport.
Follow the merchant’s pickup instructions and the customer’s drop-off instructions.
Keep the customer updated! Customers always appreciate a heads-up when you’re running a few minutes late or if any clarification is needed for the offer.
Completion rate
Your completion rate is the % of accepted orders you finish. It’s based on your last 100 accepted offers. You can increase your completion rate by making sure every offer you accept is delivered to the customer.
Since it is a rolling rating, if the newest accepted offer is completed and the oldest is not, your average increases. If the newest accepted offer is not completed and the oldest accepted offer is, your average decreases.
Once you have passed 100 lifetime orders, each additional order will only have a 1% max impact on your average.
Minimum completion rate required: 90%
Completion rate FAQs
Q: Why isn’t my completion rate improving?
A: See “How Rolling Ratings Work” at the top of the page. Ratings update based on your last 100 accepted orders, so it may take several completed orders before you see an increase. The best way to improve your completion rate is to consistently complete your accepted orders.
Q: What if I need to unassign from an order?
A: We understand that you may sometimes be unable to complete an order that you accept. In cases when you attempt to complete the order, but are unable to do so for reasons outside of your control (e.g., in the case of an emergency), we will excuse the unassign. Otherwise, you will need to maintain a 90% completion rate in order to stay active.
Q: Will my ratings be affected if I unassign from an offer?
A: Yes, unassigning from an offer yourself or unassigning by support will affect your completion rate, unless it’s marked as “worry-free” in the app. You will receive a notification on your app when you accept an offer, but later unassign from it. It will also notify you that completion rates below 90% could result in account deactivation.
Acceptance rate
Your acceptance rate is how often you accept offers out of your last 100 received.There’s no minimum requirement, but a higher acceptance rate can help you stay busy and factor into your Rewards tier. You can raise your acceptance rate by consistently accepting offers.
Acceptance rate FAQs
Q: I am accepting deliveries, but why isn't my acceptance rate going up?
A: See “How Rolling Ratings Work” at the top of the page. It may take a large number of accepted offers in a row for you to see an improvement in your rating. The best way to push out declined orders from your score is to consistently accept offers.
Q: Will declining offers hurt my ability to dash?
A: You can always accept or decline offers based on your preferences, and there is no minimum acceptance rate requirement. However, Dashers who accept more offers will be more likely to qualify for higher rewards tiers.
Q: What happens if I let the timer run out?
A: If the timer runs out, it counts as a decline. You can tap Pause in your app anytime if you’re not ready for new offers.
On-time/early rate
Note: Select Dashers will no longer see the on-time/early rate in the app, as it has been replaced by the new on-time rate.
Your On-time/early rate is a rolling rating, calculated as the percentage of your last 100 completed orders that were delivered by the estimated time (or within 5 minutes past). While there is currently no minimum requirement for an on-time/early rate, Dashers are responsible for making sure that deliveries they choose to accept are completed on time. In agreeing to the Independent Contractor Agreement, Dashers agree to “complete delivery orders to consumers in a safe and timely fashion.“
Dashers who arrive at the merchant or customer significantly after the estimated pick-up or drop-off times will be eligible for deactivation of their account for violating the terms of their ICA.
On-time rate
Select Dashers may see the on-time rate in the Ratings tab in the Dasher app, instead of the on-time/early rating. The new on-time rate is an updated version of this on-time/early rating that is more responsive and transparent.
Your on-time rate measures how often you complete offers within the expected delivery time shown when you accepted them, based on your last 100 completed offers. For batched orders, they’re treated as a single offer for on-time rate purposes. Offers that include shopping and successfully disputed offers will not count towards your on-time rate.
We know that sometimes a delivery is late for reasons outside your control. If a prior delivery has been excused, you’ll see that reflected on the delivery details in your on-time rate.
On-time rate FAQs
Q: How do you determine the original delivery time shown on the offer screen?
A: The delivery time shown on the offer screen is calculated to ensure Dashers can deliver orders on time and safely. It factors in expected store wait time, driving distance, traffic, speed limits, and other data.
Q: When is a delivery considered late?
A: A delivery is counted as late if it’s completed after the expected delivery time shown when you accepted the offer. In order to maintain fairness and safe driving, we regularly review and recalibrate our expected delivery times based on several factors, including actual delivery times.
Q: Why does my “pick up by” or “deliver by” time sometimes change during a delivery?
A: We update the delivery time shown in the app based on when you pick up an order to reflect how long we estimate the next leg of the delivery may take. Your on-time rate, however, is always based on the original delivery time shown when you accepted the order.
Q: Will this rating impact my experience as a Dasher?
A: This rating aims to give Dashers like you clear insights into your last 100 deliveries. Your on-time rate may also affect your Rewards qualification and other aspects of the Dasher experience, depending on your location. Check your Dasher app for details.
Q: Are all delivery types included in the last 100 on-time rating?
A: No. Shop & Deliver and Parcel offers are not counted toward the on-time rate.
Q: Do I need to do anything to see this new experience?
A: No, you can see your new rating simply by tapping into Ratings in the bottom menu, then in your ‘on-time rate’. If you don’t see it, try updating to the most recent version of your Dasher app.
Q: How do I dispute deliveries?
A: You can dispute late deliveries directly within the app. If you are unable to dispute at any moment, completing additional deliveries will enable you to dispute successfully again.
Note: only available to certain Dashers
Q: Why is my delivery marked late even though my pickup delay was excluded?
A: If you are late on pickup and drop off, and your pickup delay is excluded, your delivery may still be marked late due to a late drop-off.
Note: only applicable to certain Dashers
Quality rate
We are currently piloting a new rating in select areas called the quality rate. It’s designed to give you more objective and actionable insight after each delivery — helping you understand what makes a great delivery experience and recognizing you for consistently delivering high-quality service. If you are in an eligible area for this pilot, you will see "Quality rate" in the Ratings tab of your app.
Your quality rate measures how often you complete orders without reported issues. It’s based on your last 100 orders, and reports are verified before they affect your score. Completed orders can take up to 12 hours to be reflected in your quality rate while we review and validate customer reports. These reports are factored into your quality rate based on severity:
Issue Type | Example | Impact |
Minor Issues | Missing items, damaged items | -1% per order |
MajorIssues | Wrong order delivered, order never delivered | -3% per order |
Fairness protections:
We understand that not all customer-reported quality issues are within your control. That's why we've implemented safeguards to ensure that this rating is fair for Dashers:
Every customer report is validated before it affects your quality rate.
We’ll check delivery photos, instructions, and customer history to ensure accuracy.
If we didn’t send you any reminders to check for certain items on an order, missing those items will not impact your rating.
In certain pilot areas, quality rate will be used to determine eligibility for the Dasher Rewards program (check your email for details). In other areas, quality rate does not currently factor into Rewards, but consistently completing deliveries with major issues results in a poor customer experience. Repeated instances of major issues may also result in contract violations and Dashers may be eligible for deactivation of their account for violating the terms of their ICA.
Quality rate FAQs
Q: How do I know if there was a customer-reported issue affecting my quality rate?
A: If a customer reports a major or minor quality issue on their recent delivery, we will review all reports before it impacts your quality rate. To see if there was a reported and validated quality issue impacting your rating, you can always tap into “Orders with major issues” or “Orders with minor issues” under “Quality rate” in the Ratings tab. It may take up to 12 hours for an order to appear in your quality rate while we complete these validation checks.
Q: Can I get a contract violation from a reported issue?
A: Only for verified major issues (like a wrong or undelivered order). If you successfully dispute a contract violation, it will also be removed from your quality rate.
Q: Are all delivery types included in my quality rate?
A: No. Any offers that include shopping are not currently counted in the quality rate.
Q: What if there was an issue with how the restaurant or store prepared the order?
A: Food preparation issues caused by the restaurant are not included in the quality rate.
Q: Do I need to do anything to see this new experience?
A: No, if you’re in the pilot, you can see your new rating simply by tapping into “Ratings” in the bottom menu, then in your "Quality rate". If you don’t see it, try updating to the most recent version of your Dasher app and complete a dash to see it populate.
Please note that the quality rate pilot is only available for Dashers in certain areas. If you don’t see it after updating your Dasher app, keep an eye out for future updates.
Last 30-day orders & lifetime orders
Last 30-day orders show how many orders you’ve completed in the 30 days. It updates automatically each time you complete an order, and older ones drop off once they pass the 30-day mark.
Example: If you’ve completed 75 orders this month and 10 become older than 30 days, your count will drop to 65.
Minimum requirement: None
Your lifetime orders show how many total orders you’ve completed since joining DoorDash. It reflects your overall dashing history and never resets.
Minimum requirement: None
Last 30-day orders and lifetime orders FAQs
Q: Why do the last 30-day orders and lifetime orders matter?
A: They show how active you’ve been recently and reflect your overall dashing history, and are used to determine eligibility for the Dasher Rewards program.
Q: Why did my last 30-day order numbers drop suddenly?
A: Deliveries older than 30 days are no longer counted towards the rating, so if you took a break or dashed less recently, your count may go down.
Q: Do my lifetime orders count reset?
A: No, your lifetime orders will always continue to increase as you complete more orders.
