Can’t mark order picked up or complete

Can’t mark the order "picked up" or "complete"

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• Can't mark as picked up

• Can't mark as complete

• FAQs

Can't mark as picked up

If you see an error when you attempt to mark an order as picked up, you may be too far from the merchant location. Try again when you are closer. If the issue persists, then contact Support. 

Can't mark as complete

If our system detects you are outside the customer’s drop-off location, you might have issues marking the customer’s order as delivered.

FAQs. 

Q: When would I encounter this error?

A: You could encounter this error when you try to “Complete delivery steps” or “Complete delivery” on the drop-off flow and DoorDash detects that you are not at the customer’s desired drop-off location. This means that you are either at the wrong location or that you need to get closer to the customer's location before proceeding to drop off the order. 

Q: What does the error look like? 

A: You will see a notice that looks like a warning that you may be at the wrong location and you will see options for what you can do next. Read the warning message carefully, double-check that you are at the correct customer address and pin location, and select the appropriate option for your situation to proceed.

Q: What if I am at the correct location and still get the error?

A: You can follow the prompts to explain their situation and in most cases will be able to proceed with the drop-off without having to contact support. 

Q:  Why am I getting this error? 

A: This error is shown because DoorDash detects that you may not be at the right location and is intended to encourage you to double-check the details before proceeding. This is to help prevent accidental drop-off mistakes on your part and to help you avoid any delivery errors that could lead to "Order Never Arrived" contract violations.

If the issue persists, then contact Support.