[Pilot] Updates to the Pro Shopper Program

[Pilot] Updates to the Pro Shopper Program

We’re launching a pilot in select areas with updates to the Pro Shopper program*, including new options for your dash and updated requirements to maintain Pro status.

As part of this pilot, Pro Shoppers will be able to use Shop & Deliver–only mode and will have a new Shopping Acceptance Rate requirement.

Note: This pilot is only available in select markets as of 5/1/26.

What’s changing

Shop & Deliver-only Mode

Once the pilot begins, Pro Shoppers will be able to turn on Shop & Deliver–only mode to receive only Shop & Deliver
offers, and switch it on or off anytime in Preferences.

How it works:

1. Go to Preferences in your Dasher app

2. Toggle “Shop & Deliver only” to turn it on. Once enabled, you’ll receive only Shop & Deliver offers You can turn it off anytime in the Preferences tab

Shopping Acceptance Rate Requirement
As part of this pilot, Pro eligibility will include a new Shopping Acceptance Rate, alongside your existing shopping metrics.
This rate:

• Is based on your most recent 40 Shop & Deliver offers and updates on a rolling basis

• Needs to stay at or above 50% to maintain Pro status.

You’ll be able to track your progress in the app once the pilot begins.

FAQ
Q: Is this a permanent change to the Pro Shopper program?
A: No — this is a pilot we’re testing in select geographies to improve the Pro Shopper experience. We’ll use what we learn to continue improving the program over time.

Q: When does this change go into effect?
A: This pilot will begin rolling out in early May 2026. We’ll notify you when it officially goes live in your area.

Q: Can I turn Shop and deliver only mode on and off?
A: Yes — once the pilot begins, you can turn it on or off anytime in the Preferences tab in your Dasher app (if you are a Pro Shopper). When it’s on, you’ll receive only Shop and deliver orders.

Q: What happens if my Shopping Acceptance rate falls below 50%?
A: If your Shopping Acceptance rate is below 50%, you will lose Pro Shopper status. But don’t worry — your status is based on your most recent 40 Shop & Deliver orders on a rolling basis. Keep shopping to reach 50% and earn it back.

Q: What happens if I lose Pro Shopper status while using Shop & Deliver–only mode?
A: If you lose Pro Shopper status, Shop and Deliver–only mode will automatically be turned off. If you regain Pro Shopper status in the future, you can turn Shop and Deliver–only mode back on in your Preferences.

Q: Do batched offers count toward my Shopping Acceptance Rate?
A: Yes. Any offer that includes a Shop and Deliver order will count toward your Shopping Acceptance Rate. For example, if you receive a batched offer with:

• one restaurant order, and

• one Shop and Deliver order

That offer will still count toward your Shopping Acceptance Rate.

*Terms and Conditions: DoorDash may modify or cancel Pro Shopper, qualification terms, rewards offered, and available markets at any time. Pro Shopper is currently being offered with certain rewards and features available in certain locations. You understand that DoorDash may terminate or modify it (including, without limitation, what the Rewards are, how you earn them, the duration and availability of Pro Shopper) at any time in DoorDash’s sole discretion. Check the Dasher app to determine if Pro Shopper is available in your market and if you are eligible to participate. DoorDash reserves the right to revoke rewards, withhold or deduct payments, or remove a Dasher from Pro Shopper if we discover Pro Shopper status was earned in error, fraudulently, illegally, or in violation of the Dasher ICA terms or these terms.