Protecting yourself against fraud

How To Protect Yourself Against Fraud

Protect Yourself Against Dasher Scams and Account Takeovers

Keeping your Dasher account secure is important. Scammers are becoming more sophisticated and may try to trick Dashers into sharing login information, verification codes, or personal details by pretending to be DoorDash Support.

This guide explains common scam tactics, warning signs to watch for, how to protect your account, and what to do if you think your account has been compromised.

What is an account takeover (ATO)?

An account takeover (ATO) happens when someone gains unauthorised access to your Dasher account. This often occurs when a scammer tricks a Dasher into sharing sensitive information like:

• Their password

• A one-time passcode (OTP)

• Login verification codes

• Email credentials

Once scammers gain access, they may:

• Change your banking information

• Lock you out of your account

• Redirect your earnings

• Access your personal information

• Use your account fraudulently

How the scam works

The scammer places a small or unusual order. Once you accept it, they’ll contact you through the app (via text or a call) and claim the order was placed incorrectly or with a stolen card. They’ll tell you:

• Your account could be suspended or penalised if you complete the delivery

• They need you to end your dash so they can fix it

• You’ll be compensated for your time

The scammer will trigger a login verification code to your phone and ask you to read it out. That code gives them full access to your account and your earnings.

Other Common scam tactics targeting Dashers

Scammers often impersonate DoorDash Support to create urgency and pressure Dashers into sharing account information.

Examples of common scams include:

• Calling or texting during an active order and claiming there is an issue with a delivery or your account

• Threatening contract violations or account suspension

• Offering compensation or extra pay to make the call seem like a legitimate DoorDash interaction

• Triggering a verification code to your phone and asking you to read it out

• Asking you to end your dash so they can “secure” your account

• Sending fake links asking you to “verify” your account

• Asking you to cancel an order and provide account details
  Requesting remote access to your phone or device

These scams can appear convincing, but remember:

DoorDash will never call you and ask for your one-time verification code or password.

Warning signs of a scam

Be cautious if you experience any of the following:

• Unsolicited calls claiming to be DoorDash Support

• Pressure to act immediately

• Requests for passwords or one-time passcodes

• Links from suspicious or unofficial email addresses

• Notifications about account changes you did not make

• Unexpected password reset emails

• Missing or redirected payouts

• Being locked out of your Dasher account unexpectedly

If something feels suspicious, stop communication immediately and contact DoorDash directly through the Dasher app.

What should I never share?

To help keep your account secure, never share:

• Your password

• One-time verification codes (OTP)

• Login authentication codes

• Banking login credentials

• Email account passwords

DoorDash Support will never ask you for any of these..

Q. How can I protect my Dasher account?
A. Use a strong, unique password: Choose a password that is difficult to guess and not used on any other account.
If someone contacts you during an active delivery, reach out to DoorDash directly through the Dasher app to verify.

Q. What should I do if I think my account has been compromised?

A. If you believe someone has gained access to your account:

1. Change your password immediately

• Update both your Dasher account password and your email password.

2. Review your banking and account details

Check for any unauthorised changes to:

• Bank account information

• Phone number

• Email address

• Password settings

3. Contact DoorDash Support immediately

• Report suspicious activity as soon as possible so our team can help secure your account and investigate the issue. Reach out directly through the Dasher app.

How DoorDash Support can help

If your account has been compromised, DoorDash Support can help by:

• Securing your account

• Assisting with account recovery

• Investigating unauthorised changes

• Reviewing suspicious payout activity

• Helping restore access where possible

To help protect Dashers, support agents may ask you to verify your identity during the recovery process.

Stay vigilant

Scammers often rely on urgency and fear to trick people into acting quickly. Taking a moment to verify communications and protecting your login information can significantly reduce your risk.

Remember:

DoorDash will never contact you and ask for your password or one-time verification code.