DD External LERT Policy

Law enforcement authorities will sometimes request information from DoorDash about customers, Dashers and others. At DoorDash, we believe it’s important to assist law enforcement authorities with legitimate investigations while also protecting individual privacy. It’s worth noting that in many cases, law enforcement may find that a customer, merchant, or Dasher who has filed a complaint can directly provide the best evidence.

The below guidelines offer law enforcement officials a procedure and set of best practices for working with DoorDash on these requests. We may change these guidelines without notice. By submitting a request in the name of law enforcement you acknowledge that you are a law enforcement official making a request in your official capacity and that any information provided by DoorDash will be used solely for an active investigation and/or public safety purposes and will not be shared with third parties. Private parties, including civil litigants and criminal defendants, should consult our Guidelines for Third Party Data Requests.

In general, we will respond to records requests in accordance with DoorDash’s terms of service, privacy policy, other relevant policies, and applicable law. Below you can find some of our overall principles, but these may not apply in every case.

United States Law Enforcement Requests

For information requests, we generally require a subpoena, court order or search warrant issued in connection with an official criminal investigation. For requests relating to the metadata or transactional information of specific communications between people using DoorDash (such as date and time of communication), we generally require either a search warrant or a court order issued pursuant to 18 U.S.C. 2703(d) or a state equivalent, and to obtain the actual contents of such communications or GPS location information, we generally require a search warrant. We may make exceptions to these requirements for emergency requests (as described below), or where other legal or regulatory standards apply.

Non-United States Law Enforcement Requests

Requests for information by law enforcement authorities in non-United States jurisdictions where DoorDash operates generally must be accompanied by proper and valid process issued under the law of the jurisdiction where the law enforcement agency is located.

Requests for information by law enforcement in countries where DoorDash does not operate should follow the relevant mutual legal assistance treaty, letter rogatory or similar process.

Emergency Requests

We have a process for evaluating requests on an expedited basis where an emergency situation exists involving an immediate threat of death or serious bodily harm to a person. In these situations, requestors must submit an Emergency Request using this form, that describes in detail the nature of the emergency, including details about the nature of the alleged threatened physical harm. We review these requests on a case-by-case basis. We may respond with some or all requested information when we have a good faith belief that an immediate threat of death or serious bodily harm to a person exists. We may still require law enforcement to obtain appropriate legal process for any initial or additional disclosure. To facilitate our review, law enforcement should provide as much detail about the emergency as possible.

Form of Request

Authorized law enforcement may send requests by filling out this form. We accept courtesy copies through this form as a convenience but reserve all rights and objections, such as for lack of jurisdiction or improper service.

Law enforcement should include in their request:

DoorDash is unable to process and will object to overly broad, vague, or unduly burdensome requests. Please ensure that your request is narrowly tailored to a legitimate law enforcement need and provide:

• Clear grounds for the legal basis for the request.

• Detailed specifics on the information requested. We will be unable to process overly broad or vague requests that do not identify the specific information sought.

• As much detail about the user in question as possible.

• The name of the issuing authority, the badge/ID number of the responsible agent or officer, an email address from a law-enforcement domain, and a direct contact number for the responsible agent or officer.

Requests must be signed and dated by the requesting party and must be typed; handwritten requests will not be accepted.

Law enforcement in the United States should address requests to DoorDash, Inc. Law enforcement seeking information in connection with our international operations should send their requests to the following entities, as applicable:

• Canada: DoorDash Technologies Canada, Inc.

• Australia: DoorDash Technologies Australia Pty Ltd

• Japan: DoorDash Technologies Japan Ltd.

• Germany: DoorDash Technologies Germany GmbH

• New Zealand: DoorDash Technologies New Zealand

Notice of Requests

We reserve the right to notify customers, merchants, and Dashers of law enforcement requests for their information before disclosure, and may make exceptions for emergencies, exigent requests, when we have a good faith belief that notice would be counterproductive or would create a risk to safety, or when we are prohibited from doing so by law. Law enforcement officials seeking non-disclosure of legal process should provide the details of their investigation to us so that we may determine whether a request falls into one of these exceptions. In all other circumstances, law enforcement officials who do not want their request disclosed should obtain an appropriate court order establishing that notice is prohibited before serving legal process on DoorDash.

Additionally, DoorDash's top priority is the safety of our platform. Due to this commitment, DoorDash reserves the right to deactivate a user's account when made aware of a violation of our safety policies.

Preservation of Records

Upon receipt of a formal written request through this form, we will work to preserve records in connection with official criminal investigations for 90 days. Law enforcement may extend a preservation request, once, for an additional 90 days. We reserve the right to delete preserved materials upon the expiration of these time periods.