Dasher Background Check FAQ
Contents
How do I complete my background check?
As an Australian Citizen, do I need to do a Right-To-Work check?
How much does it cost to complete a background check?
What do I need to complete my background check?
Can I use a background check that I already have from another company?
What do I do if I’ve used a different phone number/email address for my background check and DoorDash Sign-up process?
How long does it take to process my background check?
How will I receive my background check results?
How do I find out the status of my background check?
What do I do when I receive the results of my background check?
Do I need to send my completed background check report to DoorDash?
Why haven’t I received the results of my background check yet?
Once I’ve received the results of my background check, how long until my Dasher account gets activated and I can start Dashing?
I’ve received my background check but I still haven’t been activated - why?
I’ve received an Adverse Action Notice - what does this mean?
I think the information contained in my background check is wrong - what can I do?
I have more questions about the check process
Who do I contact if I’m having issues?
Overview
As part of our commitment to help protect the DoorDash community, we are constantly evaluating new ways to help promote safety on the platform. All prospective Dashers are required to pass a secure background check before they are permitted to access the DoorDash platform. Background checks are performed by National Crime Check (NCC), which is accredited by the Australian Criminal Intelligence Commission.
Frequently Asked Questions
Q: How do I complete my Background Check?
A: To be activated as a Dasher for DoorDash Australia, it is mandatory to have completed and cleared a recent Police Check AND Right to Work check conducted by National Crime Check (NCC).
Complete your background check with NCC using the link provided when you signed up.
Note: You must use the same email address and phone number combination as you used to sign up with DoorDash to complete your background check.
Once you have successfully completed the background check process and received a confirmation screen, you will receive an email confirming that you have successfully lodged a background check.
Q: As an Australian Citizen, do I need to do a Right-To-Work check?
A: Yes, it is a requirement under Australian law that all Dashers complete a Right-To-Work check to confirm that they are legally allowed to work in Australia. Completing a Visa Entitlement Verification Online (VEVO) through NCC as part of your background check will confirm your citizenship or visa status.
Q: How much does it cost to complete a background check?
A: Nothing! Completing your background check is completely free of charge.
Q: What do I need to complete my Background Check?
A: To complete your background check you will need to provide the following personal details:
Full name
Date of birth
Phone number/email address (please make sure these are the same that you used for your DoorDash Sign-up Process)
Residential address(es) - Last 5 years
Selfie with driver’s license/passport
Proof of identity (Learn more information on identity requirements)
Q: Can I use a background check that I already have from another company?
A: You will not be able to use a background check from another organisation. Please complete your DoorDash background check using the link provided during your sign-up.
Q: What do I do if I’ve used a different phone number/email address for my background check and DoorDash Sign-up process?
A: Please contact our Dasher Support for assistance.
Q: How long does it take to process my background check?
A: Background checks usually take 24-48 hrs to be processed by NCC but, in some instances, can take 14 business days or more. Unfortunately, DoorDash is unable to help speed up this process for you.
Learn more about NCC processing timeframes.
If you have not received your results and would like to check the status of your background check, please contact NCC.
Q: How will I receive my background check results?
A: You will receive your background check report directly from NCC via email.
Q: How do I find out the status of my background check?
A: Once your background check has been processed, you will receive the results via email from NCC.
You can also find out the status of your background check on your Dasher app.
In Progress Your background check is being processed. This usually takes 24-48 hours. You will receive an email when you are activated and ready to dash, or if you need to take additional action to complete your Sign-up process. | |
Needs Action Your background check may need more information or require additional action with NCC. Look for an email from them with the instructions on how to proceed. You can also contact NCC directly. | |
Complete Your background check is clear and you are now ready to move on to the next steps in the sign up process. If you haven’t already, don’t forget to submit your ABN. |
If you have not received your results or would like to check the status of your background check, please contact NCC.
Q: What do I do when I receive the results of my background check?
A: Once your background check has been processed, you will receive the completed report via email from NCC. You do not need to provide the background check to DoorDash as we receive the information when you do. DoorDash will review your completed Background Check report and you will receive information regarding next steps via email!
Q: Do I need to send my completed background check report to DoorDash?
A: Nope! You do not need to provide the background check to DoorDash as we receive the information when you do.
Q: Why haven’t I received the results of my background check yet?
A: There are several reasons why you may not have received the results of your background check yet, including:
Your background check is still being processed by NCC - Find out more information more information.
More information is required to complete your background check - Find out more information.
Q: Once I’ve received the results of my background check, how long until my Dasher account gets activated and I can start Dashing?
A: If your background check results show you have (0) zero Disclosable Court Outcomes and Limited/Unlimited Rights to Work in Australia, your account is generally activated within 48hrs of your results being generated.
If your background check results show you have one or more Disclosable Court Outcomes, your information will be reviewed and you will receive information regarding next steps via email!
If activated, you will receive a confirmation text message stating: ‘Congrats! Your Dasher Account Is Activated’ OR ‘Welcome to Doordash!’. This means you’re ready to start Dashing!
Q: I’ve received my background check but I still haven’t been activated - why?
A: There are several reasons why you may have received the results of your background check but not yet been activated to Dash:
You have not yet submitted your ABN - Make sure you enter this in the app asap.
You have used a different phone number/email address for your background check and DoorDash Sign-up Process - Please contact our Dasher Support for assistance.
Your background check has expired - if you have received your background check results more than 3 months ago, you will need to complete a new one.
Your background check is under internal review - Please check your emails for more information.
You have not cleared your background check - Please check your emails for more information.
Your background check has expired - if you have received your background check results more than 3 months ago, you will need to complete a new one. Please contact the Customer Support team for a new personalised link.
Q: I’ve received an Adverse Action Notice - what does this mean?
A: Unfortunately, upon review, your Background Check report does not meet eligibility requirements to Dash, and we cannot activate your account.
Q: I think the information contained in my background check is wrong - what can I do?
A: If you believe the information contained within your background check report is incorrect and want to dispute this, please visit the NCC website.
Q: I have more questions about the check process
A: You can find more information about the check process on the NCC website here.
Q: Who do I contact if I’m having issues?
A: If you have not received your results or would like to check the status of your background check, please contact National Crime Check at:
Ph: 1800 080 095
Email: [email protected]
Customer Support team
Ph: Call Us (1800-958-316)
Chat with us or in the Dasher app
