Our response to a recent cybersecurity incident
Our Response to a Recent Cybersecurity Incident
Our team recently identified and shut down a cybersecurity incident that involved an unauthorized third party gaining access to and taking certain user information.
Importantly, no sensitive information was accessed by the unauthorized third party and we have no indication the data has been misused for fraud or identity theft at this time.
We want to let you know what happened, the type of data that was accessed by the unauthorized party, and how we’re responding.
What happened?
A DoorDash employee was recently targeted in a social engineering scam. The response team identified the incident, shut down the unauthorized party’s access, started an investigation, and referred the matter to law enforcement.
Who was affected?
Our investigation has determined that some users whose data is maintained by DoorDash were affected in connection with this incident.
What data was accessed?
The personal information accessed varied by individual and may have included:
First and last name
Phone number
Email address
Physical address
What data was not accessed?
No sensitive information, such as Social Security numbers or other government-issued identification numbers, driver’s license information, or bank or payment card information, was accessed.
What is DoorDash doing to respond?
At DoorDash, we believe in continuous improvement and getting 1% better every day. We are committed to protecting your privacy and have already taken the following steps to help prevent events like this from happening again:
Deployed new enhancements to our security systems to help prevent and detect malicious activities of this nature
Implemented additional training and awareness for our employees around various social engineering scams
Brought in an external firm to assist in our investigation and provide specialized support
Referred the matter to law enforcement for ongoing investigation
We are grateful to all our users for their trust in our platform and want to earn that trust, every time you choose to use or partner with DoorDash. We apologize for any concern this may cause. Any questions on the matter can be directed to our Support team, available by phone at (855) 431-0459, or through chat directly on your DoorDash app.
Frequently Asked Questions
Q: How do I know if I was affected by this issue?
A: We have notified affected DoorDash users where required.
Q: I am a Wolt or Deliveroo customer. Was I affected?
A: No. Only DoorDash users were affected by this incident.
Q: What types of DoorDash users were impacted?
A: This incident impacted a mix of consumers, Dashers and merchants.
Q: If my information was affected, why didn’t DoorDash notify me directly?
A: DoorDash has directly notified affected users where required, published information about the incident on our website, and set up a dedicated call center to answer questions from users.
Q: Was my payment card information compromised in connection with this incident?
A: No. Based on our investigation, the incident only impacted basic contact information.
Q: Do I need to do anything to protect my account or information?
A: This incident did not involve sensitive information, such as payment or bank account information, and we have no indication that affected personal information has been misused for fraud or identity theft at this time.
It is always a good idea to be cautious of unsolicited communications that ask for your personal information or refer you to a web page asking for personal information, and avoid clicking on links or downloading attachments from suspicious emails.
Q: What is DoorDash doing to prevent this from happening again?
A: At DoorDash, we believe in continuous improvement and getting 1% better every day. We are committed to protecting your privacy and have already increased training for our employees to help prevent social engineering scams, deployed new improvements to our security systems, enlisted the support of an external firm for specialized support, and referred the matter to law enforcement to help prevent events like this from happening again.
Q: How can I get more information?
A: Any questions on the matter can be directed to our Support team, available by phone at (855) 431-0459, or through chat directly on your DoorDash app.
Posted on November 13, 2025. Updated on December 19, 2025 to revise contact information.
