DoorDash x Commonwealth Bank (CBA) DashPass & Yello — FAQ

About the partnership

1. What is the DoorDash x Commonwealth Bank of Australia (CBA) partnership?

   • DoorDash has partnered with CBA to offer two separate benefits to eligible customers: a free DashPass membership (plus a monthly $10 promotion) for eligible CBA cardholders, and a points-earning and DashPass trial program for CBA Yello members. You can be eligible for one or both.

2. Can I get both the credit card benefit and the Yello benefits at the same time?

   • Yes. The two programs are independent. If you have an eligible CBA card, you can enroll in the card-based DashPass benefit and separately link an eligible Yello account to earn points — each program keeps its own rules.

CBA credit card benefit

1. Which CBA cards qualify for a free DashPass?

   • CBA Ultimate, CBA Platinum, CBA Diamond, and CBA Smart credit cards all come with a free DashPass membership. CBA Ultimate cardholders also get an additional monthly $10 DoorDash promotion (see below).

2. How do I activate my free DashPass with my eligible CBA card?

   • Add your eligible CBA card directly to your DoorDash wallet under Payment Methods. Only one DoorDash account can hold the benefit for a given card at a time.

3. Why don't I see the CBA offer?

   • This is usually caused by one of a few things: your card isn't an eligible product (CBA Ultimate, Platinum, Diamond, or Smart), it wasn't added directly to your DoorDash wallet, it's already linked to another DoorDash account, or your app needs updating — try signing out and back in first.

4. Do I need to pay with my CBA card to keep my DashPass benefit?

   • No — the card just needs to stay saved in your DoorDash wallet. You can pay with a different saved payment method and still keep the benefit.

5. How long does my card-based DashPass benefit last?

   • Unlike the Yello trial, the card-based benefit isn't a fixed trial — it continues for as long as your eligible CBA card stays saved in your DoorDash wallet.

6. What happens if I remove my CBA card from my DoorDash wallet?

   • Your card-based DashPass benefit will end, and your account may convert to a paid DashPass plan. Adding a current eligible card back will let you re-enroll, subject to offer terms.

7. Can another household member use the same benefit?

   • No — only one DoorDash account can hold the benefit for a given CBA card or Yello link at a time.

8. I already have a paid DashPass subscription — what happens if I add an eligible CBA card?

   • You should be prompted to enroll to the applicable CBA partner plan, and any billing adjustment will be reflected in your account/receipts. Reach out to support if anything about your subscription or billing looks incorrect.

CBA Ultimate $10 monthly promotion

1. What is the CBA Ultimate $10 monthly promotion?

   • CBA Ultimate cardholders can get AUD $10 off one qualifying DoorDash order per calendar month.

2. Is the $10 promotion applied automatically?

   • No — it's off by default. You need to select it yourself at checkout before placing your order.

3. Is there a minimum order size for the $10 promotion?

   • Yes, your order subtotal must be at least AUD $50, excluding taxes and fees.

4. Does the $10 promotion roll over to the next month if I don't use it?

   • No. It expires at the end of the calendar month it's issued in, and unused value doesn't carry over. You get one new promotion each month.

5. Do I have to pay with my CBA Ultimate card to use the $10 promotion?

   • No — the promotion isn't tied to using that specific card as your payment method, just to having it saved in your wallet.

6. Is this promotion available for all merchants?

   • It's available for all merchants excluding Costco.

CBA Yello points & DashPass trial

1. What is CBA Yello, and how do I link my account to DoorDash?

   • CBA Yello is a loyalty program. Eligible Yello members can link their CBA identity to DoorDash by opening the unique offer link provided by CBA (from the CBA app), which will take you to the relevant linking and DashPass experience in DoorDash.

2. How many points do I earn on DoorDash orders through Yello?

   • Once linked, you earn 2 Yello points for every AUD $1 spent on qualifying DoorDash orders.

3. Is there a minimum order amount to earn Yello points?

   • Yes, your order must be over AUD $25 to be eligible for points.

4. How long does it take for my Yello points to show up?

   • Allow up to 48 hours after your order before checking in about missing points.

5. Do I still earn Yello points if my order is refunded or cancelled?

   • If your order is later refunded or given a support credit, you still earn the points. If an order is cancelled with no payment captured, no points are awarded.

6. Can I get a free DashPass trial through my Yello account?

   • If you're an eligible non-paid DashPass customer, linking your Yello account may give you a free DashPass trial, based on the offer from CBA. If you already have paid DashPass, linking Yello will earn you points but won't include a free trial.

7. How long is the free trial, and what happens when it ends?

   • Depending on your Yello tier, the trial is 3 months (Yello, Yello Plus) or 6 months (Yello Gold, Yello Diamond). At the end of the trial, you'll automatically move to the regular paid DashPass plan unless you cancel before it renews.

8. Can I unlink my Yello account and relink it to a different account to get a new trial?

   • No. Each Yello identity is only entitled to one DashPass trial in total. If you unlink and relink to a new DoorDash account, any remaining trial time is forfeited and can't be restarted.

Getting help

Who do I contact about my card approval, Yello membership tier, or points balance?

• For questions about your CBA card approval or status, your Yello membership tier, or your points balance, please contact CBA directly through the CommBank app or the number on the back of your card. For anything related to your DoorDash account, orders, or DashPass subscription, contact DoorDash support.