How do I update my account information?
You can change personal information anytime in your account. To keep your account information secure, you will be required to validate your account ownership through a 2-Factor Authentication process.
You can make the following changes to your DoorDash account profile in the app or on the DoorDash website:
First Name
Last Name
Phone Number
Email Address
Country (Web only)
Password (will require to enter your new password again and the old password)
How to reset password?
Go to the https://www.doordash.com/password-reset/
Enter the email address associated with your DoorDash account and click Reset Password.
You’ll receive an email with instructions from no-reply@doordash.com with subject line Password reset on www.doordash.com
Click on the link inside the email and enter a unique strong password
Update your notification preferences
Follow the steps below to update your account profile.
DoorDash Users
Mobile app:
Open your DoorDash app
Tap the account icon at the top left of the screen
Tap "Profile."
Tap on the field you would like to update
Tap the “check mark” in the upper right corner
Verify your information through 2-Factor Authentication. On-screen instructions will guide you through the process.
Desktop users:
Log in to your account on the DoorDash website
Open the menu in the upper left corner
Select "Account."
Edit the fields you would like to update
Select "Save."
Verify your information through 2-Factor Authentication. On-screen instructions will guide you through the process.
2-Step Verification Help - If you are having issues updating your account profile or you no longer have access to the phone number or email address of your account, we recommend that you create a new DoorDash account with the correct information.
Caviar Users
Website
Log in to your account at www.trycaviar.com.
Open the menu in the upper-left corner.
Scroll to Account settings. Your name will appear under Account settings.
Edit the fields you would like to update.
Select Save.
Follow the on-screen instructions to verify your information through 2-Factor Authentication.
App
Log in to your account.
Go to the Account section.
Select the account name, usually your first and last name.
Select the field you would like to update.
Select Done.
Select Save.
Follow the on-screen instructions to verify your information through 2-Factor Authentication.
How do I change my password for Caviar?
We strongly encourage you to create a strong, unique password and avoid reusing passwords across multiple websites or accounts.
If you know your current password:
Sign in to www.trycaviar.com or open the DoorDash app.
Go to Account.
Select Change Password.
Enter your current password and your new password.
Select Change my Password to complete the update.
How do I reset my password?
If you do not know or have forgotten your password:
Go to the Password Reset page.
Enter the email address associated with your account and select Reset Password.
You’ll receive an email with instructions from no-reply@doordash.com with the subject line Password reset.
Click on the link inside the email and enter a unique strong password.
If you do not receive the password-reset email, contact Support.
Additional password information (Caviar)
If you are also a Dasher, changing your Customer account password will also change your Dasher account password.
For tips on creating a secure password, review Google’s Create a strong password & a more secure account article.
2-Step Verification Help
If you are having issues updating your account profile or you no longer have access to the phone number or email address of your account, we recommend that you create a new DoorDash account with the correct information.
How do I verify my account in DoorDash?
Verifying my phone number during account creation:
A part of creating a DoorDash account is verifying the phone number you entered. To verify, you will need to enter the 6-digit code that is sent to the phone number you added once prompted during the sign-up process.
What if I don’t receive an SMS code during account creation?
Please follow the troubleshooting steps below if you are not receiving the verification code via text message:
Check that your Wi-Fi or network connection is working correctly
Ensure the phone number you entered is correct and is able to receive SMS codes (landlines do not work here).
Tap Resend Code at the bottom of the app screen after 1 minute to receive a new text message.
If you have been blocked by the 2-Step Verification interface after too many code entry attempts, please wait 30 minutes for the systems to unblock you and try again.
Check with your service provider.
Contact support here if you are still not able to receive the SMS code.
Why do I need to verify my phone number during account creation?
DoorDash requires users to verify their phone numbers to improve the experience on the app. When Dashers deliver items to the user, the Dasher may need to communicate with the user using SMS. Please note that in order to verify the Phone number, the code can only be requested on the phone number and not the email address.
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