Manage Your Otter Integration with DoorDash
What is the Otter integration with DoorDash?
Otter is a third-party aggregator and middleware that connects to your point-of-sale (POS) or Otter tablet. Otter's partnership with DoorDash as a Preferred Integration partner allows you to accept and fulfill orders from DoorDash Marketplace, Online Ordering, and Caviar directly from your Otter POS.
What do I need before starting the Otter integration process?
Before you can start integration onboarding for your store, you need three things:
An active DoorDash partnership
An active Otter partnership
A POS menu synced with Otter
Otter will help you confirm that your menu is ready for the DoorDash integration with an email or in their onboarding portal.
How do I integrate Otter with DoorDash?
Contact Otter Support to request the DoorDash integration.
Live chat in your Otter tablet
Email: [email protected]
Phone: 1-888-681-8837
Otter will guide you through onboarding and confirm when your integration is active
If you need help connecting with Otter, you can also contact DoorDash Merchant Support and ask to be routed to the Integrations Rescue team
How do I manage menus and store hours with Otter?
Once your integration is active:
Menu management
Any menus previously created in the DoorDash Merchant Portal are automatically deactivated
Make all future menu updates in the Otter Dashboard
Menu changes sync automatically to DoorDash
If you have trouble updating your menu, contact Otter Support.
Store hours
Update regular, special, or holiday hours directly in the Otter Dashboard
Changes sync automatically to DoorDash
How do I manage delivery and pickup orders?
All delivery and pickup orders are managed through your Otter POS.
Prep times: Adjust prep times directly on your Otter tablet
Manual accept: DoorDash doesn't recommend manual accept, as orders must be confirmed within three minutes to avoid failures
Scheduled orders: DoorDash releases scheduled orders to Otter about 20–30 minutes before Dasher arrival
If you experience printing delays or missing tickets, contact Otter Support.
Where can I find Otter resources?
For issues with your tablet, printing order tickets, or other questions, you can contact Otter Support directly by using live chat on your Otter tablet or emailing [email protected].
View these Otter-specific topics on their website:
