Edamame SmartScale Troubleshooting

For live Support : Please call 1-800-723-9180 or email ScaleSupport@doordash.com

• Scale Disconnect

• Wall Outlet Disconnect

• Tablet Not Charging

• Inaccurate Weights

• Orders Not Populating

Scale Disconnect

1. Ensure cords are properly connected
   

2. Unplug and reconnect all cords

3. Restart tablet (Hold power + volume up together)

4. If all Fails, Test the tablet cord on a personal device to confirm if it charges.

5. If Issue Persists → email scalesupport@doordash.com or call 1-800-723-9180

Wall Outlet Disconnect

1. Ensure cords are properly connected

2. Unplug and reconnect all cords
   

   

3. Try a different outlet and if resolved, green light should be on
   
   

   

4. Restart tablet
   
   

   

5. Test power cord on a personal device  (phone / personal device)
   
   

   

6. If Issue Persists → email scalesupport@doordash.com or call 1-800-723-9180

Tablet Not Charging

1. Ensure cords are properly connected
   

   

2. Press power button (look for battery %)
   

   

3. If no charge:

   • Unplug power cord and tablet cord

   • Plug power cord directly into tablet

   • Charge for a few hours
     
     

     

4. Reconnect and turn device on
   
   

   

5. If Issue Persists → email scalesupport@doordash.com or call 1-800-723-9180

Inaccurate Weights

1. Make sure nothing is touching or underneath the scale

2. Scale should be flat and clear of obstructions

3. Give Scale a good distance away from any walls or cash registers
   

   

4. Calibrate scale
   
   

   

5. Test with item (300–500g):

   • Within 15g for every corner = working

   • Over/Under 15g for any corner = Escalate to Scale Support
     
     

     

6. If Issue Persists → email scalesupport@doordash.com or call 1-800-723-9180

Orders Not Populating

1. Ensure cords are properly connected

2. Unplug and reconnect all cords
   
   

   

3. Confirm correct store login
   

   

4. Access Secret Menu (Tap Logo 5x)

5. Run speed test : Must be 3 Mbps+
   

   

6. Checking If Sim is Activated 
   

   

7. If displayed “No Sim”, Please check Sim Cartridge and Repeat the Step Above 
   

   

8. Check receipts show only DoorDash orders, as we ONLY support Drive or Marketplace / Doordash
   

   

9. If POS has orders but scale does not → contact DoorDash Support

10. If Issue Persists → email scalesupport@doordash.com or call 1-800-723-9180