DoorDash Locally for Merchants

Overview

The DoorDash Marketplace integration with Locally connects your existing Locally account directly to DoorDash Marketplace.

Locally customers can discover your products on DoorDash and receive them the same day, powered by Dashers. Your existing Locally platform remains the single source of truth for your catalog, inventory, and order management — no additional software or hardware required.

Why Sell on DoorDash?

With the Locally integration, you can:

• Reach 42M+ monthly active DoorDash consumers.

• Offer same-day delivery without managing your own delivery fleet.

• Continue using your existing Locally workflows.

• Automatically sync inventory and pricing.

• Manage DoorDash orders from your existing Locally dashboard.

Before You Begin

Before starting, make sure you have:

Store Requirements

• An active Locally account with live inventory

• A physical retail storefront (service-based businesses are not supported)

• Products with pricing and images in their Locally inventory feed

• Banking information ready for DoorDash payouts.

Not Currently Supported

• Big & Bulky items — products over 60 lb

• Alcohol — alcoholic beverages of any kind

• Weapons — guns, knives, airsoft guns, and related products

• CBD / THC businesses

• Service-based businesses

• Wholesale-only businesses

Connect Your Locally Store to DoorDash

Connecting your store takes just a few simple steps.

1. Open the DoorDash Integration

1. Log in to your Locally Dashboard.

2. Select 3P Integrations.

3. Choose DoorDash.

4. Click Initiate to begin connecting your store.

Have Multiple Locations?

If your business has more than one location connected to Locally, you can activate each store on DoorDash from the same 3P Integration Settings page. Here is how it works:

1. On the 3P Integration Settings page, scroll to the Participating Stores section.

2. Your connected locations appear in the Enabled Stores table.

3. Click Initiate under the Actions column for each location you want to activate on DoorDash.

You only need to complete the DoorDash account setup steps once — the same account and settings apply across all your locations. Each store tracks its own activation progress in the Setup Progress column.

2. Complete Your DoorDash Setup

Follow these steps to create your account and connect your store:

1. Select Create Account and enter your business details.

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2. Choose your business category (e.g., Retail → Home Goods, Beauty, Sports, Baby Products, Books, etc.).

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3. Enter your store hours.

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4. Select your DoorDash marketplace package.

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5. Enter your banking information for payouts.

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6. DoorDash will automatically match your store details and begin building your catalog.

7. Track your progress using the Activation Tracker in the DoorDash Merchant Portal.

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8. Once your integration is complete, a DoorDash onboarding team member will guide you through going live and accepting your first orders.

3. Sync Your Catalog

After onboarding is complete, Locally automatically shares your catalog and inventory with DoorDash. There are no spreadsheets to upload or products to recreate. Your existing inventory feed becomes the source of truth for your DoorDash storefront.

4. DoorDash Activates Your Store

The DoorDash onboarding team reviews your information and completes the remaining setup. Once approved:

• Your products become available on DoorDash Marketplace.

• Inventory begins syncing automatically.

• You are ready to start accepting DoorDash orders.

Estimated Setup Time

Most existing Locally merchants are ready to launch within a few business days after completing onboarding.

Prepare Your Store

Before going live, take a few minutes to confirm your store is ready.

Store Setup Checklist

✔️ Store is active in Locally.

✔️ Inventory feed is connected and syncing.

✔️ Current pricing is included in the inventory feed.

✔️ Banking information has been submitted.

✔️ Order notifications are set up in your Locally Dashboard — go to Buy it Locally → Setup & Configuration → Notification Schedule to add recipient names, phone numbers, and email addresses before go-live.

Catalog Readiness

Before launch, verify that:

✔️ Product information is accurate.

✔️ Pricing is current.

✔️ Inventory quantities are up to date.

✔️ Products match the Locally Master Catalog.

✔️ High-quality product images are mandatory — products without images may not appear on DoorDash.

Not Currently Supported

• Big & Bulky items — products over 60 lbs.

• Alcohol — alcoholic beverages of any kind.

• Weapons — guns, knives, airsoft guns, and related products.

• CBD-only merchants.

• Bikes / Electric Bikes — bicycles and e-bikes.

Product & Catalog Management (Catalog & Inventory Setup Guide)

When you connect your Locally account to DoorDash, your storefront is built directly from what's already configured in your POS and Locally Dashboard. Understanding how that sync works — and what to get right before going live — ensures your store looks exactly the way you want on DoorDash.

Before your store can go live, make sure the following is up to date in your Locally Dashboard and POS:

• Active inventory feed with current pricing (no feed, no catalog)

• An active Locally account with a physical retail location connected

• Locally store name matches your DoorDash Merchant Portal store name exactly

• Banking information submitted for DoorDash payouts

• Store hours entered and confirmed during DoorDash setup

• Order notification recipients set: Buy it Locally → Setup & Configuration → Notification Schedule

1 - YOUR CATALOG SYNCS FROM LOCALLY

What's configured in your POS and passed to Locally is exactly what gets published to DoorDash. There is no curation, re-ordering, or editing of your catalog on our side. This means:

• Product names, descriptions, and prices appear exactly as set in your POS / Locally feed

• Product images are pulled directly from your Locally Master Catalog listings

• Any errors or gaps in your feed will be reflected on your DoorDash store page

• Categories sync where available, and are pre-mapped to DoorDash taxonomy

⚠ All changes must be made in your POS or Locally Dashboard

DoorDash cannot edit your catalog on your behalf. If something looks wrong on your store page — a price, a product name, an image, or a missing item — the fix must be made directly in your POS or Locally Dashboard. Once the correction syncs, the catalog will update on DoorDash automatically.

2 - PRODUCTS MUST MATCH YOUR MASTER CATALOG

Every product that appears on DoorDash is checked against your Locally Master Catalog. Getting this match right is critical — it controls whether an item is discoverable, and how it's organized, for customers.

• Match every product to the Master Catalog. Items that don't match may appear incorrectly or not at all.

• Keep product data clean and complete. Accurate names, descriptions, and pricing improve both matching and search visibility.

• Avoid duplicate listings. The same item listed more than once in your feed can create duplicate or conflicting entries on DoorDash.

📌 Catalog matching is automatic — but only as good as your feed

We build your DoorDash storefront based on the Master Catalog data your POS provides. If a product is missing, mismatched, or incomplete in that feed, we cannot move or fix individual items on our side.

3 - INVENTORY IS DRIVEN BY STOCK ON HAND

Unlike a manual toggle, item availability on DoorDash is determined automatically by your inventory levels — nothing needs to be separately “enabled” for DoorDash once your feed is connected.

• Positive stock on hand → item is active and orderable on DoorDash

• Zero stock on hand → item automatically goes inactive and drops from your DoorDash storefront

• This applies at the variant level — each size, flavor, or SKU is tracked independently

↳ Locally has guardrails in place to automatically block the categories above from appearing in your DoorDash inventory feed, so they never sync even if present in your POS.

4 - KEEPING YOUR CATALOG UP TO DATE

Common update scenarios:

• Price change in your POS → reflected on DoorDash at the next hourly sync

• New product added to your feed → appears on DoorDash once it matches the Master Catalog

• Item marked out of stock → automatically hidden from DoorDash

4 - CATALOG HEALTH

Maintain strong catalog health with clear product names, quality images, and accurate pricing to improve discoverability and drive sales.

1. Product Naming is Critical — Most customers discover items through Search. Use clear, keyword-rich names: [Brand] [Gender/Age*] [Item Name] [Variant/Color/Material*] [Container/Count*] (*include only when applicable)

2.  High-Quality Images — All products must have high-quality images. Products without images may not sync to DoorDash Marketplace.

3. Up-to-Date, Non-Inflated Pricing — Pricing is pulled directly from Locally and must reflect your standard prices. Price inflation to offset commission is not supported and can hurt visibility.

4. Restricted Items — Do not include alcohol, weapons, big & bulky items, or other unsupported categories in your feed — Locally will automatically block these from syncing.

Example — good product naming:

• Nike Men's Blue Short Sleeve Cotton Shirt

5 - BEFORE YOU GO LIVE

☐  Active Locally account & connected location

☐  DoorDash setup complete, banking submitted

☐  Store hours entered and confirmed

☐  Notification recipients configured

☐  Inventory feed connected and syncing

☐  Products match the Locally Master Catalog

☐  Pricing is current and not inflated

☐  All products have high-quality images

☐  No restricted items present in the feed

Need help with product selection or a missing item?

Contact your DoorDash / Locally support team at doordash-support@locally.com or visit locally.my.site.com/helpdesk.

Order Management

Once your store is live, DoorDash orders appear directly inside your existing Locally workflow. There are no additional dashboards to manage.

Where Orders Appear

DoorDash orders appear alongside your existing:

• Reserve Orders.

• Buy Online, Pickup In Store Orders.

• Same-Day Delivery Orders.

Your staff continues using the same Locally tools they are already familiar with.

Order Notifications

Staff receive notifications through:

• Email.

• SMS.

• Locally Dashboard.

Automated phone notifications may also be available depending on your account configuration.

Order Flow

1. A customer places an order through DoorDash Marketplace.

2. The order is automatically created inside Locally.

3. Store staff pick and prepare the order.

4. A standard 30-minute preparation window is built into every order.

5. If the order is ready early, click Send Dasher Now to request pickup immediately.

6. A Dasher arrives at your store and collects the completed order.

7. The Dasher delivers the order directly to the customer.

Out-of-Stock Items

If an item is unavailable:

• Mark the item Out of Stock in your Locally Dashboard for a full item refund.

• Use the Substitution option in your Locally Dashboard when only part of the requested
  quantity is available.

DoorDash automatically notifies the customer and processes any applicable refunds.

Refunds and Returns

Refunds related to order fulfillment are handled directly within Locally.

Per-Item Refund

• Mark the unavailable item Out of Stock. The customer is automatically notified and refunded.

Partial Refund

• Use Substitution when only part of an item's quantity can be fulfilled. DoorDash automatically refunds the remaining quantity.

Full Order Cancellation

• For full order cancellations, contact Locally Support.

Returns

• Returns or issues reported after delivery — including damaged or incorrect items — are managed by DoorDash Customer Support. Customers should contact DoorDash directly for post-delivery assistance.

Refund and Return Support

Troubleshooting and Support

Common Questions & Support

Support Resources

Frequently Asked Questions

How long does setup take?

• Most merchants are live within a few business days of completing onboarding.

Do I need another tablet?

• No. Everything is managed through the Locally Dashboard.

Do I manage products in DoorDash?

• No. Continue managing products through your existing POS or inventory system. ContactLocally Support for additional help if needed.

How often does inventory update?

• Inventory syncs automatically every hour.

Do I need to accept DoorDash orders?

• No. Orders arrive ready for fulfillment — no manual acceptance required.

What if something is out of stock?

• Mark the item Out of Stock for a full refund, or use Substitution if only part of the quantity is unavailable.

Who helps customers after delivery?

• DoorDash Customer Support handles all post-delivery issues.

Where do I see DoorDash orders?

• Inside your existing Locally order dashboard, alongside all other order types.

How is inventory managed?

• All inventory is managed through your POS, which passes data to Locally. Item availability is determined by positive stock on hand (active) or zero stock on hand (inactive).

Can I adjust my prices on DoorDash?

• No, price inflation is not available with the Locally integration. Pricing comes directly from Locally and reflects your standard prices. DoorDash strongly advises against inflating prices to offset commission fees, as this can negatively affect your store's visibility and customer experience.

I sell restricted items — how will they be handled?

• Locally has guardrails in place to automatically block items that cannot be sold on DoorDash (for example, bikes and e-bikes) from appearing in your DoorDash inventory feed.

Is commission calculated on the total order or subtotal?

• Commission is calculated on the order subtotal only, excluding fees and taxes.

How do taxes work?

• DoorDash acts as a marketplace facilitator for tax purposes. For details, visit merchants.doordash.com/en-us/learning-center/merchant-tax-facilitator.

What customer information can I see?

• In the DoorDash Merchant Portal you can view breakdowns of new, occasional, and frequent customers. Individual customer details such as names and email addresses are not shared.

How does DoorDash search work for retail?

• Search results are primarily ranked by relevance, customer engagement, and predicted availability. For identical products, DoorDash uses a buy-box ranking model that prioritises competitive pricing from high-quality merchants. New stores receive a default quality score to ensure they appear in search results.

Merchant Readiness Checklist

Use this checklist to confirm your store is ready before going live on DoorDash.

Account & Setup

✔️ Active Locally account.

✔️ DoorDash setup complete.

✔️ Banking information submitted.

Catalog

✔️ Inventory feed syncing.

✔️ Pricing verified.

✔️ Products match the Locally Master Catalog.

✔️ Products visible on DoorDash.

Operations

✔️ Notifications enabled.

✔️ Staff trained.

✔️ Send Dasher Now feature reviewed.

✔️ Out of Stock and Substitution features understood.

Support

✔️ Team knows when to contact DoorDash.

✔️ Team knows when to contact Locally.

✔️ Support resources bookmarked.

Ready to go live? Contact doordash-support@locally.com or visit locally.my.site.com/helpdesk if you need any assistance before or after launch.