DoorDash Assistant FAQs

General

• What is the DoorDash assistant?

  • The DoorDash assistant finds what's impacting your store and takes care of it for you, automatically, directly in your Merchant Portal. It identifies issues – like writing and sending customer reviews, an out-of-stock item, or a pricing gap – and handles the fix so you don't have to. No guesswork, no switching tools, no extra effort.

• How is this different from other DoorDash tools?

  • Other tools show you what's wrong - your assistant fixes it. Instead of surfacing a report and leaving the next step to you, the assistant identifies the issue and completes the update in the Merchant Portal on your behalf – with your go-ahead. You stay in control; it does the work.

• Does using the assistant cost anything?

  • No. The assistant is included as part of your DoorDash Merchant Portal at no additional charge.

• Does the assistant change how my store performs or how it's ranked?

  • The assistant does not change how your store appears in search and discovery. It helps you complete updates, like improving photos, fixing availability, or correcting pricing. Any improvements to your store's performance are a result of those updates, not the assistant itself.

What my assistant can do

• What kinds of tasks can the assistant handle?

  • If it can be done in the Merchant Portal, your assistant can help. The most common tasks include:

    • Updating menu prices and item availability

    • Drafting and sending replies to customer reviews

    • Flagging missing or out-of-stock items

    • Adjusting user access and permissions

    • Surfacing performance insights like top sellers or cancellation trends

  • This list will expand over time as the assistant's capabilities grow.

• Will my assistant make changes without me asking?

  • No. Your assistant may flag issues it finds in your store proactively, but it will always show you the issue and proposed fix before making any change. Nothing updates without your go-ahead.

• Can my assistant help with things outside the Merchant Portal?

  • Not currently. Your assistant handles tasks that can be completed inside the Merchant Portal. It cannot access your POS system, third-party tools, or channels outside DoorDash. POS-integrated capabilities are planned for the future.

• Can my assistant help me respond to customer reviews?

  • Yes. Your assistant can draft a reply to a customer review for your approval and send it once you confirm. It will not post anything on your behalf without your say-so.

• Can my assistant help with ads or promotions?

  • Not at this time. Your Assistant focuses on store operations – menu, availability, performance, and reviews. Ads and promotions are managed separately in the Campaigns tab of your Merchant Portal.

• Will my Assistant remember past conversations or actions?

  • Your assistant can surface your store's recent performance data and history of actions taken within the portal, but it does not retain conversation history between sessions. Each time you open it, you're starting a fresh chat – though your store's underlying data is always current.

Getting started

• Where do I find my assistant?

  • Your assistant lives on the left side of your Merchant Portal. Look for the assistant icon in the bottom-left corner. Click to expand it and see what it's already flagged for your store, review suggested actions, or ask it anything directly. You can collapse it when you want it out of the way.

  • If you don't see it yet, your store may not have access yet. You can request early access here.

• How do I use the assistant?

  • Ask it directly – type a question or request in the chat box, like "why are my cancellations up?" or "update my item availability" or "draft a reply to my most recent review."

  • Either way, your assistant will show you what it found and what it plans to do before making any change.

• Do I need to set anything up?

  • No setup required. Once the assistant is available in your Merchant Portal, it's ready to use. Your store data is already connected.

• Can I still make updates manually?

  • Yes, always. Your assistant is there to handle things for you, but it doesn't replace your existing tools or workflows. You can make any update yourself in the Merchant Portal at any time.

Control and privacy

• Can my assistant make changes to my store without my knowledge?

  • No. Your Assistant will always show you a proposed change before taking action. You approve it – it executes. If you don't approve, nothing changes.

• What if my assistant makes a mistake?

  • If your assistant completes an update you didn't intend or you want to reverse, you can make any correction manually in the Merchant Portal. If you believe there's an error in how your assistant is behaving, contact DoorDash Support for assistance.

• Does my assistant share my store data with anyone?

  • Your assistant uses your store's performance data within DoorDash to identify issues and suggest fixes. It operates within DoorDash's standard data practices. Your store data is not shared with third parties as a result of using your assistant.

Troubleshooting

• My assistant isn't responding – what do I do?

  • If your assistant isn't loading or responding to messages, try the following:

    • Refresh your Merchant Portal browser tab.

    • Clear your browser cache and reload.

    • Try a different browser (Chrome is recommended).

    • Check your internet connection.

  • If the issue persists, contact DoorDash Support and reference "DoorDash assistant" so our team can assist you.

• My assistant suggested a fix but it didn't seem right – should I still approve it?

  • No – you're always in control. If a suggested fix doesn't look right, don't approve it. You can dismiss the suggestion and make the update manually in the Merchant Portal. If you think your assistant gave you incorrect information, you can use the thumbs-down feedback option in the chat to flag it, and contact Support if needed.

• My assistant completed an update I didn't mean to approve – how do I reverse it?

  • You can manually reverse any change in the Merchant Portal just as you would any other update. For example, if a price was updated incorrectly, go to your Menu tab and correct it directly. Your assistant does not lock any settings — everything it changes can be changed back.

• My assistant isn't finding any issues – does that mean my store is in good shape?

  • It may mean your store is performing well in the areas your assistant checks. It's also worth opening it and asking directly – for example, "what's affecting my orders?" or "are there any gaps in my menu?" Your assistant may surface things proactively in the future that it hasn't flagged yet.