LCSP Platform Infraction FAQs
Overview
This page provides information on Platform access standards for drivers employed by Local Commerce Service Partners (LCSP). More information can also be found in the DoorDash Service Provider Platform Access Policy.
Frequently Asked Questions
Q: What is an LCSP Platform Infraction?
A: A Delivery Associate (DA) can accrue Platform Infractions from the following delivery issues:
Order Efficiency: the number of deliveries completed per hour in a shift is under the Platform Infraction threshold
Never Delivered: a delivery that was completed by the DA, but the customer later reports that they never received their order
Wrong Order Delivered: the name and/or order ID on the delivery does NOT match the client name and/or order ID reflected in the app
Extreme Lateness: extreme lateness can be measured across three different parts of a delivery: the time it takes to arrive to a merchant for pickup; the time it takes to travel from the merchant to the customer; and/or the time it takes to deliver the order to the customer after arriving to the customer’s location.
Q: Will I lose access to the DoorDash Platform for my Platform Infraction?
A: One Platform Infraction does not constitute grounds for loss of Platform access. However, multiple Platform Infractions over a recent lookback period could lead to loss of access.
Q: I received a platform infraction that I do not think I should have accrued. Can I appeal?
A: Yes, you can appeal. Please either see the Platform Infraction notice you received for a link to the appeals form or follow-up with your employer to formally appeal your Platform Infraction.
Q: How can I ensure I do not accrue Platform Infractions in the future?
A: Please work with your employer on tips and tricks to reduce the Platform Infractions you accrue.
