Responding to Suspected Identity Theft
Content :
Overview
If you suspect that your personal information has been used to create a fraudulent Dasher account, it's important to act quickly to resolve the issue and protect your identity. Here’s some information you should to know and the steps experts recommend you take.
Immediate Steps to Take
Notify DoorDash Support: Inform our team that you believe identity theft has occurred. We will review the situation, and if unauthorized account activity is confirmed, we will deactivate the fraudulent account(s).
Consult Professionals: DoorDash cannot offer tax or legal advice, so you should consult with a tax or legal professional if you are uncertain about how to proceed.
Understanding the Issue
Q: How Does This Happen?
A: Identity theft can occur when someone accesses your personal information from third-party sources without your consent. This widespread issue affects all parts of society.
Q: How does DoorDash help provide a safe and secure platform?
A: To help ensure that Dashers are who they say they are and prevent access by individuals looking to abuse the platform, we’ve built a robust, multi-layered identity verification and safety screening process for anyone who wants to deliver through our platform. Learn more here.
Q: What Does DoorDash Do?
A: Upon receiving a report of suspected identity theft, DoorDash investigates and takes necessary actions, such as deactivating any unauthorized accounts.
Frequently Asked Questions
Q: How should I handle my tax return?
A: While DoorDash cannot provide tax guidance, IRS guidelines instruct victims of identity fraud to not report the fraudulent income on their tax returns. If you receive an incorrect Form 1099 and suspect identity theft, consult the IRS guidelines or your tax professional for appropriate steps to take.
Q: How Can I Report Identity Theft?
A: The IRS outlines a step-by-step process available on the Federal Trade Commission’s website for handling identity theft. This includes guidance for issues related to Form 1099 and identity theft.
Additional IRS Guidance
File an Identity Theft Affidavit with the IRS if advised by a tax professional.
Place a Fraud Alert: Contact one of the three major credit bureaus to place a free one-year fraud alert on your credit reports. The bureau you contact will inform the other two.
Equifax: 800-525-6285
Experian: 888-397-3742
TransUnion: 800-680-7289
File a Complaint: You can also file a complaint with the Federal Trade Commission regarding the identity theft.
