How do I cancel my order?

Sometimes things come up, and we get that! The quickest way to cancel an order is by using the Self-Help function. Follow this link to cancel your order or see the instructions below on how to cancel an order in your mobile app or desktop:

Mobile app users

1. Select the order from the Orders tab

2. Tap "Help" in the top right-hand corner

3. Under the Help Menu select “Cancel Order” or click on the “Cancel Order” button in the Order Details section

4. Follow the prompts on the screen

   Note: If there is an issue with your delivery (i.e. Dasher asked you to cancel or Restaurant is closed) and you are unable to address it through Self-Help, please contact a live agent.

Desktop users

You may cancel your order before it gets delivered. To cancel your order through the website, follow these steps:

1. Select the "Order" button in the bottom left-hand corner.

2. Select Orders and choose the live order you’d like to cancel

3. Select "Help" on the right-hand side

4. Select “Cancel Order”

5. Follow the prompts on the screen

   Note: If there is an issue with your delivery (i.e. Dasher asked you to cancel or Restaurant is closed) and you are unable to address it through Self-Help, please contact a live agent.

Timeline: You may cancel your order before it gets delivered. Your eligibility for a refund or credits may depend on the status of the order (e.g., whether the merchant has confirmed the order, whether a Dasher has been assigned).

Decisions to provide any refunds or credits are in DoorDash's sole discretion and are subject to the DoorDash Consumer Terms & Conditions.

Generally, for orders that are not late:

Contact Support: If there is an issue with your delivery (i.e. Dasher asked you to cancel or Restaurant is closed) and you are unable to address it through Self-Help, please Contact Support as soon as possible so we may assist you.