Sales Report CSV Updates in Report Builder
Overview
Sales reports available in your DoorDash Merchant Portal through the Report Builder tool has been enhanced to make decision-making easier. Report builder offers a variety of reports depending on the jurisdiction you operate in and the DoorDash products your business uses. The changes to reporting may impact your internal tracking and processes due to the reorganization of columns and advanced filtering; continue reading to understand what is changing and how you can prepare.
Sales reports in Report Builder will include the below enhancements to make the report easier to read and use. To access these reports, log in to Merchant Portal and select Create Report. Read more on how to use Report Builder in the Learning Center.
Sales reports:
Simplified setup in Report Builder
Multi-channel selection for all your DoorDash products (Marketplace, Drive & Online Ordering)
Reorganized columns specific to your business
Preparing for this Change / Updating Internal Processes
As the changes may impact your internal tracking and processes, it is recommended that you make any necessary changes to your processes immediately to avoid any disruption. You will be able to switch between old and new versions of the sales report until June 30th, 2026.
Best Practice for Updating Process
These steps are only required if you have existing automation or tracking that uses the current sales reporting CSVs downloaded from the report builder.
Open your downloaded sales report
Check out How to Log In to the Merchant Portal for access to the report builder
For more information on report builder, check out Make Strategic Business Decisions Using DoorDash Reporting.
Review the changes in column ordering and new columns based on your selected data.
If applicable, make any required adjustments to internal systems, internal CSVs/Sheets, or sales report ingestion to ensure an accurate transition to the new reporting structure.
If applicable, communicate/share the new reporting or column changes to any 3rd party systems that ingest reporting from Door Dash Report Builder.
To compare old and new versions, click the option to “Switch to previous version” in the blue banner, where you can download the same set of reports but with the previous structure.
FAQs
Q: What to expect with this update?
A: The updates to the sales report will simplify data format to better support your internal business tracking. You will be able to switch between versions of the reports to allow for comparison of the reporting changes until June 30th, 2026. It is strongly recommended that you make the necessary changes to your internal processes as soon as possible.
Q: When will these changes come into effect?
A: These changes came into effect in early April 2026; you can continue to use the older version of these reports by opting out on the Report Builder page until June 30th, 2026. Please make any changes to internal processes immediately to ensure no disruption to reconciliation or tacking.
Q: Why are my recurring reports still the old versionA: Due to the changes in formatting, it is recommended that you set up new recurring reports with the new experience.
Q: Do I have to use the new reporting?
A: It is strongly recommended that you begin to use the new reports immediately, as the previous version will be deprecated on June 30th, 2026.
Q: How can I see the old versions of reports, and how will I know I am using the old version of the reports?
A: You can switch between versions of reporting by clicking “Switch to previous version” on the blue banner on the financial report builder page until June 30th, 2026. You will know you are downloading the old version of the reporting if you see a yellow banner on the financial report builder page.
Q: Why are these changes happening?
A: DoorDash is always looking for ways to improve the reporting experience. We are excited to bring more clarity to your sales reports.
Q: How will these updates affect my sales reporting processes?
A: The new format may impact the way that you currently track sales metrics because we are making adjustments to your downloadable sales CSV ie. Multiple Door Dash channels can be selected for the same report (Marketplace, Drive & Online Ordering).
Q: What reports are changing?
A: Formally, “View By” reports will be a single report that can be filtered based on your selection criteria.
Q: What columns are changing?
A: The new CSVs will group data columns together to simplify your view - having everything you need on one download. Each merchant experience may be unique to their business, please review your new CSVs in the report builder.
Q: How do I know how my columns will be arranged in the downloadable CSV reports?
A: The columns that will appear in updated CSVs will be unique to your business. Review your new CSVs in the report builder.
Q: How will these changes impact my tracking processes if I use an integrated partner or third-party platform?
A: As the columns in your downloadable CSV templates are changing, you may need to inform your integrated partner or third-party platforms about the changes.
Q: Will you be integrating these sales reports with POS systems?
A: We will not be integrating these sales reports with these systems at this time, but we are always assessing additional ways we can help improve your reporting processes.
Q: How will the CSVs change if I add a new DoorDash product, such as Online Ordering or Drive on Demand?
A: After you begin to accept orders using your new product (Online Ordering, Drive on Demand, etc), additional channel options will be available in your report builder selection.
Q: Who can access this information?
A: All Merchant Portal user types in the US, Canada, and Australia can access Report Builder and sales reports. For more information on user access, check out How to Log In to the Merchant Portal
