DoorDash POS Integration Help Center
Welcome to the DoorDash POS Integration Help Center. Find step-by-step guides, setup instructions, and troubleshooting articles tailored to your specific Point of Sale (POS) system below.
Select Your POS Provider
Click on your POS provider to view dedicated integration guides, configuration steps, and support resources:
DoorDash for BottlePOS Merchants
Everything you need to know about setting up and maintaining your BottlePOS integration with DoorDash.
DoorDash for CityHive Merchants
Everything you need to know about setting up and maintaining your CityHive POS integration with DoorDash.
Everything you need to know about setting up and maintaining your NRS POS integration with DoorDash.
Everything you need to know about setting up and maintaining your AdvEnt POS integration with DoorDash.
DoorDash for Bottlecapps Merchants
Everything you need to know about setting up and maintaining your BottleCapps POS integration with DoorDash.
More guides to be added in the future
What you will find in each POS guide?
Each provider article linked above contains comprehensive documentation covering:
Pre-Integration Checklist: Hardware requirements, network settings, and account permissions.
Onboarding & Activation: Step-by-step instructions to link your DoorDash Merchant Portal with your POS.
Menu & Inventory Management: How price changes, item descriptions, out-of-stock items, and tax rates sync between systems.
Order Management & Flow: How orders auto-accept into your POS, print kitchen/receipt tickets, and trigger delivery drivers.
Common Error Messages: Explanations and resolution steps for sync errors, order injection failures, and network timeouts.
Frequently Asked Questions (FAQs)
Q: How long does it take for menu updates in my POS to reflect on DoorDash?
A: Menu updates typically sync automatically depending on your POS provider. Refer to your specific POS guide above for exact refresh cycles.
Q: What should I do if an order fails to inject into my POS terminal?
A: Check your DoorDash Merchant Tablet or Portal to verify order status. If the order failed to transfer, enter it manually into your POS to avoid delays and check your network connection or POS online status.
Q: Can I pause orders from my POS during busy hours?
A: Yes, most POS integrations allow you to pause order acceptance directly from your terminal or from the DoorDash Merchant Tablet.
Q: How do I handle refunds or order cancellations?
A: Order cancellations and refunds must be processed through the DoorDash Merchant Portal or by contacting DoorDash Merchant Support to ensure proper billing adjustments.
