DoorDash for Stream Merchants

Overview

Stream is a middleware provider: your POS system does not connect to DoorDash directly. Instead, your POS feeds inventory and catalog information to DoorDash through Stream, which pulls that data, formats it for DoorDash, and syncs it to DoorDash's systems. Stream has white-labeled this integration on Sante POS, so from your perspective as a Sante merchant you'll experience it as a direct integration — you won't see Stream branding anywhere in the flow. Everything is managed day to day through the Stream Dashboard and your existing POS, which remains the source of truth for your catalog and inventory.

Before You Begin

Eligibility

The DoorDash integration for Stream (via Sante POS) is built for liquor and alcohol retailers.

• Store Type — select Liquor Store (may also appear as Alcohol) when setting up your DoorDash account — this determines the correct commission package and vertical setup on DoorDash's side.

• Stream Account — if you're not already a Stream user, you'll create your Stream credentials as the first step of connecting your POS.

• Contract Status — whether you're new to DoorDash or already have a signed contract determines which onboarding path you follow — both are covered below.

Important

Ensure merchants select Liquor Store (or Alcohol) as their store type — selecting the wrong type can misconfigured commission and vertical setup.

Connect Your Store to DoorDash

Connecting to DoorDash through Stream happens in stages: first your POS connects to Stream, then Stream connects to DoorDash, then you complete account setup in the DoorDash Merchant Portal.

Connect Your POS to Stream

1. If you're not already a Stream user, sign up to create your Stream credentials. For Sante POS, use sante.streamorders.com/welcome to sign up or sign in.

2. Select your POS (e.g. Sante) from the list, then click Connect POS.

3. You'll be redirected to your POS account (e.g. Sante), where you'll grant access to Stream and confirm the location of your store.

4. Once you've confirmed your location, your POS account is connected with Stream.

Connect Stream to DoorDash

1. In the Stream Dashboard, click into the plugin section at the top of the page and select the DoorDash tile.

2. A "Connect DoorDash Retail" popup will appear — select Create Account to proceed.

3. A form will appear with pre-filled store info if it exists. If it's blank, fill in: Store Name, Address, City, State, Zip, and Decision-Maker Email.

4. Select Open DoorDash Onboarding — this opens a window for you to complete onboarding through DoorDash's account setup flow.

Complete Setup in the DoorDash Merchant Portal

New to DoorDash? (Self Serve Integration Onboarding)

If you don't yet have a signed DoorDash contract, you'll land on the DoorDash account setup flow. From here on, you'll handle onboarding — including signing your DoorDash contract and trackingvprogress — inside the DoorDash environment, not Stream.

1. Enter basic store information and click Create Account.

2. Select your store type — choose Liquor Store (or Alcohol). This determines your commission package and vertical setup.

3. Enter your store hours — the same for every day, or set independently. You can update these anytime in the Merchant Portal.

4. Choose a commission package: Basic, Plus, or Premium.

5. Enter your banking and legal tax information, then select Finish Setup. This automatically creates a closed-won contract and account for your store.

6. Track progress on your Merchant Portal's Activation Tracker. You decide when to activate your DoorDash Marketplace store and start receiving orders.

Already on DoorDash? (Existing Merchants)

If you already have a signed DoorDash contract:

1. Log in to your Merchant Portal.

2. Select which DoorDash store you intend to integrate - this automatically matches it to the partner store from your onboarding request, so integration steps begin immediately.

3. You'll be redirected to your Merchant Portal home page to track real-time integration status. There's no downtime to current operations while the integration is configured, and you're activated automatically once every step completes.

When Will My Integration Go Live?

For Sante POS merchants, activation typically takes about 30 days after enabling the integration — this covers the time to build your integrated catalog and configure the connection to your DoorDash account.

Prepare Your Store

Applying Store Hours

1. In the Stream Dashboard, go to Menu, then click Edit Menu Schedule at the top of the page.

2. Set your hours for each day.

3. Click Save Hours to apply — hours won't update on DoorDash until you save.

Add a Markup % to Your DoorDash Prices — from the Stream Dashboard

You can apply a price markup for items sold through DoorDash, separate from your in-store pricing.

1. Navigate to the main menu and click Adjust Price.

2. Select Global to create a markup across all current and future third-party channels (applies to all items listed on DoorDash), or Individual to set a markup for a specific channel like DoorDash only.

3. Select rounding or no rounding, and choose a flat $ amount or a percentage.

4. Click Save — you'll see your active price adjustments listed.

Note

Markup applies to all items listed on DoorDash when set to Global — it isn't configurable item by item unless you use Individual channel markups. At the end of the day, Stream is pulling from your POS, so any changes made in your POS will be pulled into Stream.

Add a Markup % to Your DoorDash Prices — directly in Sante POS

As an alternative to setting markups in Stream, Sante POS merchants can also set a DoorDash- specific markup directly on the settings page (applied across the entire catalog, per delivery service provider) or on an individual product's page.

Managing Inventory on Stream

Item Availability

Stream pulls from your POS and reflects that data, but adjustments can also be made directly in Stream. Every item is in one of three states:

• Available — the item is displayed and available for sale on DoorDash.

• Unavailable — the item is not displayed or available for sale on DoorDash.

• Out of Stock — Stream verifies stock count and rejects items with "0" quantity.

Adjusting Stock

1. Click on the item.

2. Adjust the quantity next to "Remaining number."

3. Click Save.

Note

Items with "0" quantity will still be sent to DoorDash as "Active" as long as the item is being sent
as "Active" — quantity and status are tracked separately, so also set the item's status if you want it
hidden.

Managing DoorDash Orders

Accepting Orders — Stream Dashboard

DoorDash orders are automatically accepted; Stream will verify stock and accept the order. Orders can be viewed on the Orders page in the Stream Dashboard and will also appear in your POS.

Note

You'll also need to accept the order in your POS (e.g. Sante) — accepting it in Stream alone isn't
enough.

Managing Orders in Sante POS

Orders come through the Notification system in the Sante dashboard. Clicking into the order allows you to either accept or reject it.

Note

Modifications cannot be made in Sante — they need to be made in Stream.

Adjusting a Live Order — Stream Dashboard

To edit an order, click into the Orders page, select the order in question, then click "External View" — this opens a DoorDash order webview where you can make adjustments.

Accessing the DoorDash Webview — Stream Dashboard

Clicking "DoorDash Order Help" opens the webview, bringing up a menu where you can call the customer, rate the Dasher, call the Dasher, and replace or refund an item.

Editing or Substituting an Item — Stream Dashboard

After clicking "Replace item," select the item you'd like to substitute, choose the replacement, and click "Confirm."

Troubleshooting & Support

Contacting Sante Support

Once your integration is complete, all inventory and pricing on DoorDash is controlled through your POS. If you need assistance making updates to your inventory or pricing, contact Sante through one of the following methods:

Sante Support

Phone: (929) 552-0474 · Email: hello@santehq.com

Additional Stream Help Resources

• Connecting Stream to DoorDash: help.streamorders.com/en/articles/12113619-how-to-connect-doordash-retail

• Editing Menu Hours: help.streamorders.com/en/articles/8188866-editing-menu-hours

• Pricing Markups: help.streamorders.com/en/articles/9239577-global-price-adjustments

• Making Order Adjustments on DoorDash: help.streamorders.com/en/articles/12111807-making-order-adjustments-on-doordash

Merchant Readiness Checklist

Use this checklist to confirm everything is in place before going live on DoorDash Marketplace.

Account & Setup

✔️ Store type set to Liquor Store / Alcohol

✔️ Stream credentials created and POS connected (Connect POS)

✔️ Stream connected to DoorDash via the DoorDash plugin tile

✔️ DoorDash Merchant Portal account created / matched to the correct store

Catalog & Inventory

✔️ Item availability statuses (Available / Unavailable / Out of Stock) reviewed

✔️ Pricing markup, if any, set in the Stream Dashboard (Adjust Price) or in your POS settings

Operations

✔️ Store hours confirmed via Edit Menu Schedule and saved

✔️ Staff trained on accepting orders in both Stream and the POS

✔️ Staff trained on making order adjustments only in the Stream Dashboard

Go Live

✔️ Activation Tracker in the DoorDash Merchant Portal shows all steps complete

✔️ First test order placed and fulfilled