DoorDash for BottlePOS Merchants

Overview

The DoorDash integration for BottlePOS connects your BottlePOS system directly to DoorDash Marketplace, so local customers can discover your store and order alcohol and other eligible items for same-day delivery. Setup is initiated from your BottlePOS Admin Portal, and once connected, your BottlePOS catalog and pricing automatically stay in sync with DoorDash. BottlePOS will not receive orders directly from DoorDash.

Before You Begin

Minimum Catalog Requirements

Before starting the DoorDash integration, your store's catalog must meet the following minimum requirements. BottlePOS will not allow onboarding to begin until these are satisfied.

• Your store must have at least 200 items, each containing:

• Item name

• UPC / Stockcode

• Size

• "Do Not Show to Webstore" disabled

Tip

Adding brand names and accurate sizing will speed up how quickly your items go live.

Important

If your store is still in the BottlePOS onboarding process, please wait until your BottlePOS Implementation Associate has completed your final inventory data import before you attempt to integrate with DoorDash.

Connect Your BottlePOS Store to DoorDash

Follow these steps to enable the integration in BottlePOS, then complete setup through the DoorDash- hosted onboarding flow.

Enable the Integration in BottlePOS

1. Log into the BottlePOS Admin and navigate to Settings > General Settings > DoorDash.

2. Click the Integrate with DoorDash button.

3. Begin filling out the form detailing your store's general information (Store Details).

4. Define your store's hours, markup, and pricing preference, then select Submit (Preferences).

Note

Once submitted, BottlePOS sends your store's information to DoorDash and retrieves a unique, secure onboarding link just for your store.

Complete the DoorDash Onboarding Flow

A Success Notification modal appears explaining that the integration has been enabled and prompting you to continue onboarding in the next window. Select Open in new tab to open the DoorDash-hosted onboarding page. What you do next depends on whether your store is new to DoorDash or already has a DoorDash Marketplace presence — follow the appropriate option below.

Option 1 — I'm New to DoorDash

If your store is new to DoorDash, you'll land on the Sign up for DoorDash for Merchants page.

1. Fill in First & Last Name, Mobile Number (used for verification), Email address (your Merchant Portal login), and Password (10+ characters, 1 upper, 1 lower, 1 symbol), then click Create account. Alternatively, sign up using Google, Facebook, or Apple.

2. Select your store category — DoorDash will ask "What type of products do you sell?" Select  Alcohol.

3. Set your store hours for each day of the week using open/close dropdowns. Toggle "Apply same store hours to all days" for a single schedule, or check Closed for non-operating days.

4. Click Next and select the DoorDash plan that best fits your business goals. All plans include a DoorDash Tablet and 24/7 support — you can change or cancel at any time.

5. Enter your banking info (Account #, 5+ digits; Routing #, 9 digits) and company details (Legal Name & Type, # of Locations, EIN / Tax ID) to receive payments.

6. Enter representative info: Legal Name (exactly as recorded), personal address & email, DOB & last 4 digits of SSN, and confirm business owner status.

7. Review and check the acknowledgments, then click Finish setup — you'll be directed to the Merchant Portal.

Note

Orders stop 20 minutes before closing — make sure your DoorDash store hours match your BottlePOS hours.

Option 2 — I'm Already Live on DoorDash

Note

Do not complete this step unless you are already selling on DoorDash.

1. Sign in to see the Store Matching screen, and determine which DoorDash store matches your BottlePOS location.

2. Click Select store. Once linked, you'll be redirected to your DoorDash Merchant Portal.

Monitor Your Onboarding Status

Navigate back to your BottlePOS settings to track progress. Path: Admin > Settings > General Settings > DoorDash. The Onboarding Status tracker updates as DoorDash processes your store.

Tip

Refresh the webpage to receive the latest status updates.

How Long Activation Takes

While many activations are completed sooner, the full onboarding and activation process can take approximately 3–5 days, depending on catalog validation, account verification, and any issues that need to be resolved along the way. If your status shows Blocked or Abandoned, contact DoorDash Support.

Managing Inventory

Accessing Your Inventory

Using the POS Register, navigate to the Administrative Portal by selecting the Admin tile in the top right-hand corner.

How Listing Works

Inventory is broken into three levels: Category Groups → Categories → Items. If any of the three levels has "Do Not Show to Webstore" checked, those items will not be listed on DoorDash.

Important

To list an item on DoorDash, ensure the item, the category it's in, and the category group it's in are all unchecked for "Do Not Show to Webstore." Start at the top with category groups, then categories, then items.

Enabling Category Groups

1. On your POS system, click Admin > Items > Categories > Manage Category Group.

2. Uncheck "Do Not Show to Webstore."

3. Click Update to save.

Important

All items within a category group with "Do Not Show to Webstore" checked will not be listed on DoorDash, even if the categories or items within the group are unchecked or have positive stock.

Enabling Categories

1. On your POS system, click Admin > Items > Categories > Edit.

2. Uncheck "Do Not Show to Webstore."

3. Click Update to save.

Important

All items within a category that have "Do Not Show to Webstore" checked will not be listed on DoorDash, even if items within the category are unchecked or have positive stock.

Enabling Items

All items with a positive quantity on hand will be available to be listed on DoorDash.

1. On your POS system, click Admin > Items > Items > Edit Item.

2. Click Options on the top toolbar.

3. Check/uncheck "Do Not Show to Webstore."

4. Click Update on the bottom right to save.

Important

Items with "Do Not Show to Webstore" checked will not show up on DoorDash, even with positive stock and the category group / category unchecked.

Marking Items In or Out of Stock

Items are automatically marked in stock when the quantity on hand is above 0, and automatically marked out of stock when the quantity on hand gets to 0 or below.

1. On your POS system, click Admin > Items > Items > Edit Item.

2. Update the Qty On Hand field to any number greater than 0 for in-stock, or exactly 0 for out-of-stock items.

3. Click Update on the bottom right to save.

Bulk Updating "Do Not Show to Webstore"

If items are not appearing on DoorDash, the most common cause is "Do Not Show to Webstore" being enabled in one or more places within your inventory setup.

Option 1 — Mass Disable (Recommended)

BottlePOS offers a mass disable option that resets the "Do Not Show to Webstore" setting across Category Groups, Categories, and Items all at once.

1. Navigate to Admin Portal > Settings > General Settings > DoorDash > "Do Not Show to Webstore" > Reset Setting.

2. A confirmation prompt appears explaining this action will reset all Category Groups, Categories, and Items. Select Yes to confirm.

3. After selecting Yes, you should receive a confirmation message.

This is the fastest and most comprehensive way to resolve visibility issues when multiple items or categories are impacted.

Option 2 — Bulk Update by Item (Item-Specific Only)

You can also use the existing Bulk Update workflow to remove "Do Not Show to Webstore" from items only.Update inventory counts only when the Balance on Hand (BOH) does not reflect actual stock.

Confirming Inventory After Updates

Use this option when you only need to update specific items, and Category Groups and Categories have already been reviewed and confirmed as enabled.This process only applies to Items — it does not update Category Groups or Categories. If "Do Not Show to Webstore" is enabled in a Category Group or Category, items will still not appear on DoorDash, even after completing this bulk update.

Important Limitation

• Items must have a BOH greater than 0 to appear as active on DoorDash.

• Items with BOH = 0 are considered out of stock and will be sent to DoorDash as Inactive.

• No need to add placeholder inventory values.

If an item's BOH of 0 is accurate, no inventory changes are required — focus only on removing "Do Not Show to Webstore" from the applicable Category Groups, Categories, or Items.

Need Support?

If you encounter issues making updates, or are unsure which areas are impacted, the most
accurate and fastest way to resolve this issue is to contact BottlePOS Support directly. Once
BottlePOS has completed the updates, retry the DoorDash inventory sync.

Managing Pricing

Updating the Price of an Item

Changes to item prices must be made on your BottlePOS/POSNation system by following the steps
below.

1. On your POS system, click Admin > Items > Items > Edit Item.

2. On the following screen, update the price under the "Price" field.

3. Click Update on the bottom right to save.

Note

Price changes can take up to 2 hours to be reflected on DoorDash. If you are not seeing a price
change after 2 hours, please reach out to your DoorDash representative.

Adding a Markup % to Your DoorDash Prices

1. Navigate back to where you initially enabled the "Integrate with DoorDash" button: Administrative
Portal > Settings > General Settings.

2. Select the pencil icon to resurface the form and add your markup.

FAQ & Support

Frequently Asked Questions

Contacting BottlePOS Support

For Back Office configuration, integration setup, store settings, and order management questions.

• Technical Support: (704) 405-5089 (press 4)

• Email Support: support@quiltsoftware.com

• Website Support: https://bottlepos.com/contact-us

Contacting DoorDash Support

For DoorDash merchant account questions, delivery operations, and DoorDash platform issues.

• Access Help in the DoorDash Merchant Portal.

Note

Once the integration is complete, all inventory and pricing on DoorDash will be controlled through
your POS.

Merchant Readiness Checklist

Use this checklist to confirm everything is in place before going live on DoorDash Marketplace.

Account & Setup

✔️ Catalog contains at least 200 items, each with item name, UPC/Stockcode, and size

✔️ BottlePOS Implementation Associate has completed your final inventory data import (if you were in
onboarding)

✔️ Integration enabled in BottlePOS (Settings > General Settings > DoorDash > Integrate with DoorDash)

✔️ Store Details and Preferences form submitted in BottlePOS

✔️ DoorDash onboarding flow completed (new account created, or existing account matched via Store
Matching)

Catalog & Inventory

✔️ "Do Not Show to Webstore" unchecked at the Category Group, Category, and Item level for everything
you want to sell

✔️ Item quantity on hand (Qty / BOH) reviewed and accurate

Pricing & Operations

✔️ Item prices confirmed in BottlePOS

✔️ Markup %, if any, set under Settings > General Settings > DoorDash

✔️ Store hours confirmed and matching in both BottlePOS and DoorDash

Go Live

✔️ Onboarding Status tracker (Admin > Settings > General Settings > DoorDash) shows Integration
Activated

✔️ No outstanding Blocked or Abandoned onboarding statuses