DoorDash for Bottlecapps Merchants

Overview

The DoorDash integration through Bottlecapps connects your supported POS system to the DoorDash Marketplace, specifically built for liquor and alcohol retailers. Setup is completed by connecting your store inside the Bottlecapps Dashboard. Once connected, any catalog and inventory changes you make in your POS, including pricing and availability, are automatically synced to DoorDash. By default, DoorDash orders are not pushed into the Bottlecapps Dashboard order queue, though you can optionally opt into order integration if desired.

Before You Begin

Eligibility

The DoorDash integration through Bottlecapps is built for liquor (or alcohol) retailers.

• Store Type — select Liquor Store (may also appear as Alcohol) when completing setup in the

• DoorDash Merchant Portal — this determines the correct commission package and setup on DoorDash's side.

• POS Remote Access — you'll be asked to provide Bottlecapps with TeamViewer (or similar remote-access tool) access to your POS, so Bottlecapps can set up a scheduler to pull your inventory data.

• Signed Permissions Agreement — Bottlecapps sends Permissions Agreement for e-signature via DocuSign as part of getting started.

• Contract Status — whether you're new to DoorDash or already have a signed contract determines which onboarding path you follow in the DoorDash Merchant Portal.

Important

Be sure to select Liquor Store (or Alcohol) as your store type in the DoorDash Merchant Portal — selecting the wrong type can misconfigure commission and setup.

Connect Your Bottlecapps Store to DoorDash

Follow these steps to enable the integration in Bottlecapps, then complete setup through the DoorDash - hosted onboarding flow.

Get Started with Bottlecapps

1. Your DoorDash Implementation Associate introduces you to the Bottlecapps team by email (sent to Bottlecapps at affiliatemarketing@bottlecapps.com).

2. Bottlecapps sends your Permissions Agreement for signature via DocuSign.

3. You provide TeamViewer (or similar) remote access to your POS so Bottlecapps can set up a scheduler to pull your inventory data.

4. Bottlecapps builds your initial catalog file from your POS data.

5. You review and approve the catalog — your sign-off is required before your data moves on to DoorDash.

6. Bottlecapps emails a data feed confirmation once your configuration is complete — treat this as confirmation that Bottlecapps' setup is finished and you're ready to continue.

Connect Your Store in the Bottlecapps Dashboard

1. Log in to your Bottlecapps Dashboard.

2. Click Admin > Settings.

3. Click the Marketplace Feeds tab, then click Edit next to the DoorDash feed.

4. Click Connect Store (top right) to begin linking your store to DoorDash.

Note

From this point on, you'll complete onboarding — including signing your DoorDash contract and tracking progress — inside the DoorDash Merchant Portal.

Complete Setup in the DoorDash Merchant Portal

New to DoorDash?

If you don't yet have a signed DoorDash contract, you'll land on the DoorDash account setup flow:

1. Enter basic store information and click Create Account.

2. Select your store type — choose Liquor Store (or Alcohol). This determines your commission package and setup.

3. Enter your store hours — the same for every day, or set independently. You can update these anytime in the Merchant Portal.

4. Choose a commission package: Basic, Plus, or Premium.

5. Enter your banking and legal tax information, then select Finish Setup to complete your DoorDash account setup.

6. Track progress on your Merchant Portal's Activation Tracker. You decide when to activate your DoorDash Marketplace store and start receiving orders.

Already on DoorDash?

If you already have a signed DoorDash contract:

1. Log in to your Merchant Portal.

2. Select which DoorDash store you intend to integrate - this automatically matches it to the partner store from your onboarding request, so integration steps begin immediately.

3. You'll be redirected to your Merchant Portal home page to track real-time integration status. There's no downtime to current operations while the integration is configured, and you're activated automatically once every step completes.

When Will My Integration Go Live?

Average time-to-activate for Bottlecapps integrations is about 30 days from getting started with Bottlecapps to going live on DoorDash - this covers Bottlecapps building and you approving your catalog, and completing setup in the DoorDash Merchant Portal.

Managing Your Catalog & Inventory

Once you're live, all catalog and inventory changes are made in your POS — you do not need to log in to Bottlecapps to update pricing or availability.

• Automatic Sync — catalog changes you make in your POS (pricing, availability, etc.) are automatically reflected in the Bottlecapps feed.

• Daily Catalog Refresh — Bottlecapps pulls your POS data daily and sends it to DoorDash for a daily catalog refresh, so price and stock changes flow through automatically.

• New Items — items you add to your POS are captured and submitted to the DoorDash catalog team for build on a weekly basis.

• Sale Pricing — if you're offering a discount in-store, you can share that data so it displays as strikethrough pricing on DoorDash, helping drive additional volume.

Note

If you run into a catalog-specific issue, contact the Bottlecapps Help Desk at help@bottlecapps.com.

Managing DoorDash Orders

Opting Into Order Integration (Optional)

By default, DoorDash orders are not pushed into a Bottlecapps Dashboard order queue. If you'd like your DoorDash orders pushed to your Bottlecapps Dashboard, submit the Order Integration referral form from your DoorDash Implementation Associate — it includes further Order Integration documentation.

Note

Self-delivery stores using any fleet-tracking service other than ShipDay cannot be set up with Order Integration.

Processing Orders in the Bottlecapps Dashboard

1. Click Orders in the left-hand tab of your Bottlecapps Dashboard.

2. The Order Source column shows which third-party platform (3PD) each order originated from.

3. Click an order number to open it, then choose Schedule for Delivery or Modify.

Note

Self-delivery merchants: once an order has been delivered, manually update its status to Delivered.

Editing or Modifying an Order

1. Click Modify Order.

2. Add products, adjust quantity, or adjust the price as needed.

3. Select Save as Draft, or Finalize Order. Finalizing prevents any further modifications.

Note

Bottlecapps Dashboard pricing is not reflective of markups passed to DoorDash.

ShipDay Integration (Self-Delivery Merchants Only)

ShipDay integration is only required for self-delivery merchants who want to use Bottlecapps Order Integration.

Setup

1. Log in to ShipDay and click Integrations.

2. Click API Credentials > Show API Key, then copy it and email it to help@bottlecapps.com along with your store name.

3. In Webhook Setup, click Add API Link and enter the webhook URL and API key Bottlecapps provides.

Processing ShipDay Orders

1. When a delivery order comes in, open it in your Bottlecapps Dashboard by clicking the order number.

2. Update the status to Schedule for Delivery - this sends the order to ShipDay.

3. In your ShipDay Dashboard, click Dispatch, find the order, and assign a driver. Drivers must be added first (via the phone icon, top right) before they can be assigned.

4. The driver accepts or declines the delivery from the Driver app, then updates the order status as it progresses.

5. Once delivered, the driver is prompted to capture proof of delivery (photo and signature) - this can be toggled on or off in driver settings.

6. Completed ShipDay orders are automatically updated to Delivered in your Bottlecapps Dashboard.

Troubleshooting & Support

Contacting Bottlecapps Support

• Catalog-specific issues: help@bottlecapps.com.

• ShipDay setup: help@bottlecapps.com (include your store name).

Note

All catalog changes should be made directly in your POS.

Contacting DoorDash Support

For DoorDash merchant account questions, delivery operations, and DoorDash platform issues.

• Access Help in the DoorDash Merchant Portal.

Note

Once the integration is complete, all inventory and pricing on DoorDash will be controlled through
your POS.

Merchant Readiness Checklist

Use this checklist to confirm everything is in place before going live on DoorDash Marketplace.

Account & Setup

✔️ Introduction email exchanged between your DoorDash Implementation Associate and Bottlecapps (affiliatemarketing@bottlecapps.com)

✔️ Permissions Agreement signed via DocuSign

✔️ Remote POS access (e.g., TeamViewer) provided to Bottlecapps

✔️ Initial catalog reviewed and approved

✔️ Data feed confirmation email received from Bottlecapps

✔️ Store connected to DoorDash in the Bottlecapps Dashboard (Admin > Settings > Marketplace Feeds > DoorDash > Connect Store)

✔️ Store type set to Liquor Store / Alcohol in the DoorDash Merchant Portal

✔️ DoorDash Merchant Portal account created / matched to the correct store

Orders (Optional)

✔️ Order Integration referral form submitted, if you want DoorDash orders pushed to your Bottlecapps Dashboard

✔️ ShipDay integration configured, if self-delivery and using Order Integration

Go Live

✔️ Activation Tracker in the DoorDash Merchant Portal shows all steps complete

✔️ First test order placed and fulfilled