DoorDash for Bevz Merchants
Overview
The DoorDash integration for Bevz connects your Bevz point-of-sale system directly to DoorDash Marketplace. Once active, your Bevz tablet is the single place to manage catalog, pricing, and DoorDash order fulfillment — no separate DoorDash Merchant Portal updates are required for day-to-day catalog work.
What Syncs Automatically?:
Inventory
Pricing
Product Availability
Store Hours
Orders
Managing Store Hours
Your hours in Bevz sync directly to DoorDash.
To Edit Your Hours
Go to Settings → Store Info.
Click "+ Add Store Hours" to the right.
Adjust your open/close times, then click Save.
Update hours anytime for holidays or special closures.
Quick Tip
Ensure merchants select Liquor Store (or Alcohol) as their store type — selecting the wrong type can misconfigured commission and vertical setup.
Managing Inventory
Once your integration is active, all inventory and pricing is controlled through Bevz. Easily manage your menu by searching for products, updating availability, and adjusting pricing — all from the Products page.
Find Products Quickly
By Category
Select a category and subcategory (e.g., Beer → Domestic) to browse available products.
By Name
Use the search bar at the top to type in the product name.
By Barcode
Click Scan Barcode and use your iPad's camera to scan the item.
Add a Missing Product
If you can't find an item, click New Product Request in the top-right corner.
Click New Product Request in the top-right corner.
Fill out the form with as much detail as possible (UPC recommended).
Submit your request.
Note
New product approvals may take a few weeks due to quality checks. Once approved, the product will automatically appear in your inventory.
Turn Products On or Off
Use the toggle on the right side of each product: green means the item is live on delivery platforms; gray means it's turned off. To view the items currently active, select "My Products Only".
Editing Prices
Set Your Shelf Price — click the pencil icon under "In-Store Price"; this should be your shelf price (before tax).
Preview for DoorDash — after updating, preview pricing for DoorDash by clicking on the item's image.
Configure Platform Markups
To change price markups by platform, go to Settings → Delivery Services and edit the price increase. Updates apply automatically across all items.
Note
All changes sync to DoorDash automatically — no separate updates needed in the DoorDash Merchant Portal.
Managing DoorDash Orders
Receiving & Accepting Orders
Each time an order is placed, the iPad will ring loudly and the order details will pop up on the screen. To accept an order, just click the "Accept" button. Orders will be automatically accepted if you do not accept or deny them. You can view all Active, Out for Delivery, or Completed orders within the Orders tab.
Viewing & Managing Orders
View all Active, Out for Delivery, and Completed orders within the Orders tab. Click View to sub/replace items or cancel an order.
Note
Need to adjust an item? You can replace an item only while the order is still active. Once a driver has picked up the order, changes can no longer be made.
Step-by-Step: Replacing an Item
Accept the order in Bevz.
Locate the out-of-stock item and click the Replace button.
Contact the customer using the phone number in the bottom-left corner to confirm an approved replacement.
Search your menu and select the replacement item.
Adjust the quantity if needed.
Click Confirm to apply the change.
Troubleshooting & Support
Issue | Likely Cause | What to Do |
|---|---|---|
Menu Not Syncing | Items enabled in Bevz but missing on DoorDash — usually a catalog creation issue on the DoorDash side. | ✔️ Contact DoorDash Support to review catalog creation for the affected items. |
Menu Not Syncing | Incorrect item mappings, typically caused by UPC or Bevz Product ID mismatches. | ✔️ Verify the UPC and Bevz Product ID match the DoorDash catalog, then contact support if it persists. |
Menu Not Syncing | Menu Sync button errors, commonly caused by a store being accidentally removed from the integration. | ✔️ Contact DoorDash Support to confirm the store is still connected to the integration. |
Orders Not Showing | The store was removed from the integration. | ✔️ Requires re-integration by DoorDash — contact DoorDash Support. |
Orders Not Showing | Wi-Fi connectivity issues on the tablet. | ✔️ Reconnect the iPad to Wi-Fi. |
Orders Not Showing | Rare internal bugs. | ✔️ Escalate to Bevz Support. |
Frequently Asked Questions
How do I update my store hours?
Go to Settings → Store Info in Bevz, then click "+ Add Store Hours" to adjust your open/close times. Hours sync directly to DoorDash.
How do I turn products on or off?
Use the toggle next to each product on the Products page. Green means the item is live; gray means it's turned off.
How do I change prices?
Click the pencil icon under "In-Store Price" to update your shelf price. Preview DoorDash pricing by clicking the item's image.
How do I request a missing product?
Click New Product Request in the top-right corner of the Products page, fill out the form (UPC recommended), and submit.
How do I replace an out-of-stock item?
Accept the order, click Replace on the item, contact the customer to confirm, then search and select a replacement.
Why isn't my menu updating?
Menu sync issues are usually catalog creation or item-mapping issues on the DoorDash side. Contact DoorDash Support if it persists.
Why are my orders not appearing?
This usually means the store was removed from the integration, or the tablet lost Wi-Fi. Reconnect the iPad and contact support if it continues.
Where do I manage DoorDash orders?
All DoorDash orders are managed directly inside your Bevz tablet, in the Orders tab.
How do I adjust markups?
Go to Settings → Delivery Services in Bevz and edit the price increase — updates apply automatically across all items.
Do I make changes in the DoorDash Merchant Portal or Bevz?
Important
Inventory, pricing, product availability, and store hours should be managed in Bevz — not the DoorDash Merchant Portal. Changes automatically synchronize to DoorDash.
Contacting Bevz Support
For help managing inventory, pricing, or orders in Bevz.
Phone / Text: (818) 235-1327
Email: support@bevz.com
Hours: Mon–Fri, 9:00 AM–5:00 PM PT
Note
Missed calls and emails are returned within 24 hours.
DoorDash Merchant Support
Use the DoorDash Merchant Portal Help Center for:
Marketplace questions
DoorDash account issues
Delivery operations
Merchant Portal assistance
Access Help in the DoorDash Merchant Portal.
Merchant Readiness Checklist
Use this checklist to confirm everything is set up correctly for your Bevz + DoorDash integration.
Store Setup
✔️ Store Info and store hours confirmed under Settings → Store Info
✔️ Weekend / overnight hours split into separate schedule rows where needed
Catalog & Inventory
✔️ Products reviewed and toggled Active (green) for the items you want live on DoorDash
✔️ Missing products submitted via New Product Request (UPC included)
✔️ In-Store Price set to shelf price (before tax) for each item
✔️ Platform markup, if any, configured under Settings → Delivery Services
Operations
✔️ Staff trained on accepting orders and the Active → Out for Delivery → Completed flow
✔️ Staff trained on replacing out-of-stock items (contact customer before substituting)
Support
✔️ Bevz Support contact saved: (818) 235-1327 / support@bevz.com
✔️ DoorDash Merchant Portal Help Center bookmarked for DoorDash-specific issues
