DoorDash for AdvEnt Merchants

Overview

The DoorDash integration for AdvEntPOS connects your AdvEnt POS9 system directly to DoorDash
Marketplace, so local customers can discover your store and order eligible items for same-day
delivery. Everything is managed through the AdvEnt POS9 Web Office you already use, with no extra
hardware required. Your AdvEnt POS remains the source of truth for catalog, inventory, pricing, and
orders.

Before You Begin

Eligibility

The DoorDash integration for AdvEntPOS is available to merchants running the AdvEnt POS9 platform.

• Store Type — select Liquor Store (may also appear as Alcohol) when enabling your integration if applicable — this determines the correct commission package and setup on DoorDash's side.

• DoorDash Module in POS9 — the DoorDash module must be assigned to your POS9 account by AdvEnt support before you can complete setup.

• Contract Status — whether you're new to DoorDash or already have a signed contract determines which onboarding path you follow — both are covered below.

Important

Ensure you select Liquor Store (or Alcohol) as the store type where applicable — selecting the wrong type can misconfigure commission and  setup.

Connect Your AdvEnt Store to DoorDash

Follow these steps to enable the integration in AdvEnt POS9, then complete setup in the DoorDash Merchant Portal.

Enable the Integration in AdvEnt POS9

1. Log into the POS9 Web Office. Once logged in, click Online Orders > DoorDash in the main navigation menu.

2. Email the AdvEnt technical support team at supportassist@sypramsoftware.com with the prompt: "Hi AdvEnt team, I am requesting an AdvEnt and DoorDash integration for [insert store name] located at [insert store address]."

3. Once the DoorDash module has been assigned, log back into the POS9 Web Office. Select your store if you have multiple stores assigned, then select Online Orders > DoorDash again.

Complete Basic Setup in POS9

Configure the initial setup parameters for your store. You must fill out the entirety of the following sections:

• Order Confirmation — choose Check Inventory and Confirm the Order (manual; orders not confirmed within 3–8 minutes auto-cancel) or Auto Confirm Orders (highly recommended).

• Item Availability — choose Manually Manage Availability, or Determine Availability Based on Stock (highly recommended; items are active on DoorDash only with positive in-store stock, with an option to include zero-stock items sold in the last 90 days).

• Department Selection — select one or more departments to enable for DoorDash, or check "Select All" (recommended).

• Alcoholic Department Selection — select which departments should be marked alcoholic on DoorDash, or check "Select All." Click Continue.

• Store Hours — hours are pulled from AdvEnt for each day of the week (default 00:00 AM–11:59 PM); adjust via the 12-hour dropdown menus. Click Continue.

• Store Information — enter Partner Store Name, Address 1, City, State, and ZIP. Click Continue.

• Requester Information — enter First/Last Name, Email (preferably the DoorDash Business Admin user email), Phone, and Owner Email. Click Submit Request.

Note

After submitting, a pop-up confirms "Integration Requested" and a new browser tab opens to the DoorDash Merchant Portal to begin the DoorDash account setup process.

Complete Setup in the DoorDash Merchant Portal

New Merchants — DoorDash Account Setup

If you don't have a signed DoorDash contract yet, you'll land on the DoorDash account setup flow:

1. Enter basic store information and click Create Account.

2. Select your store type — choose Liquor Store (or Alcohol) if applicable. This determines your commission package and setup.

3. Enter your store hours — the same for every day, or set independently. You can update these anytime in the Merchant Portal.

4. Choose a commission package: Basic, Plus, or Premium.

5. This automatically creates a contract and account for your store.

6. Track progress on your Merchant Portal's Activation Tracker. You decide when to activate your DoorDash Marketplace store and start receiving orders.

Already on DoorDash? (Existing Merchants)

If you already have a signed DoorDash contract:

1. Log in to your Merchant Portal.

2. Select which DoorDash store you intend to integrate — this automatically matches it to the partner store from your onboarding request, so integration steps begin immediately.

3. You'll be redirected to your Merchant Portal home page to track real-time integration status. There's no downtime to current operations while the integration is configured, and you're activated automatically once every step completes.

Tracking Progress in AdvEnt

After requesting the integration, click DoorDash in POS9 to follow along. The store progresses through: Integration Requested → Menu Requested → Menu Qualified → Integration Activated — confirming the POS integration has been fully activated.

When Will My Integration Go Live?

Most merchants are ready to activate about 5 days after enabling the integration from both the AdvEnt POS and the DoorDash Merchant Portal — this covers the time to build your integrated catalog and configure the connection to your DoorDash account.

Managing Pricing on AdvEnt

Setting Your DoorDash Price

Access the Pricing Policy at Misc > Online Orders (Tab) > DoorDash > Settings. Prices configured in POS9 are set as the Regular Price; Price A, Price B, and Price C can also be configured from the Item Entry form. Use the dropdown to choose which POS price (Regular, A, B, or C) displays on the DoorDash Portal.

Note

The Increase Price field is only enabled when Regular Price is selected as the DoorDash price — it's disabled if Price A, B, or C is selected.

Add a Markup % to Your DoorDash Prices

1. Go to Misc > Online Orders (Tab) > DoorDash > Settings.

2. Ensure Regular Price is selected as your DoorDash price.

3. Enter a percentage in the Increase Price field (e.g., 10% raises the displayed Regular Price on DoorDash by 10%).

4. Click Save Settings. When prompted "Do you want to update it on DoorDash too?", click Yes to sync the new prices to the DoorDash Portal.

How Price Updates Sync

The Unit Price entered on the Item Entry form is treated as the item's regular price for both in-store operations and DoorDash. Updating the Unit Price automatically syncs the new regular price to both the DoorDash Portal and the Merchant Portal.

Note

If Price A, B, or C is selected as the DoorDash price, changes to the Unit Price will not affect or update the price shown on DoorDash.

Managing Inventory on AdvEnt

Item Availability Policies

DoorDash displays only items marked as Web Items and set to Active or Inactive in POS9. Availability is controlled by a radio button in the Misc (DoorDash) section:

• Manually Manage Availability — items active in POS9 appear as Available on DoorDash regardless of stock quantity. Set an item to inactive in POS9 to remove it from the DoorDash menu; the status syncs automatically.

• Determine Availability Based on Stock — DoorDash continuously queries POS9's real time stock count. Stock greater than zero = Available; zero stock = automatically Unavailable. This reduces overselling and order cancellations.

Note

With "Include Zero Inventory Item if sold in 90 days" checked, an item with zero stock stays visible and purchasable on DoorDash as long as it has sold at least once in the last 90 days.

Managing DoorDash Orders on AdvEnt

Order Confirmation Policy

Configure your policy at POS9 (Register) > Misc > Online Orders (Tab) > DoorDash > Settings:

• Check Inventory and Confirm Order — manually confirm via Web Order > Change Status. Orders auto-cancel if not confirmed within 3–8 minutes; the DoorDash Portal status stays Received until confirmed.

• Auto Confirm Order — orders confirm automatically; the DoorDash Portal status updates from Received to Confirmed automatically.

Order Notifications

New orders trigger a "Web Order Received" message on the POS9 register, plus an optional voice alert. To set the notification sound: POS Admin Module > System Settings > General Settings > Scanner sound settings > select the audio file for "Play this file when Web Order Received."

Accessing & Managing Orders

Navigate to Misc > Online Orders (Tab) > DoorDash > Web Orders to view incoming orders. Orders move through this workflow:

1. Received — the order appears in POS9 Web Order; a notification (and optional voice alert) fires; status shows as Received on the DoorDash Portal.

2. Confirmed — confirmed manually (Change Status) or automatically, depending on your policy. Once confirmed, the Edit Order button is enabled.

3. Updating (Manual Change) — from Edit, you can Update Quantity, Delete Item, or Substitute Item (with a confirmation prompt).

• Once an order is confirmed, click Edit Order:

  • Update quantity: Select the item, click Update Quantity, and adjust the quantity.

  • Delete an item: Select the item and click Delete Item.

• Substitute an item: Select the original item, click Items, choose a replacement, click Add, and confirm the substitution. The replacement appears as New, and the original item is marked Substituted (New Item SKU).

Modified items are color-coded: quantity changes in blue, deletions in red, unchanged items in black, substitutions in green. Status updates to Confirmed_M.

1. Ready for Pickup — once confirmed, mark the order Ready for Pickup; this locks further status changes from the POS9 register and shows as "Ready" on the DoorDash Portal.

Note

To cancel an order, provide a reason — the status updates to "Cancelled" on both POS9 and the DoorDash Portal.

Store Timing Management

Any changes made in POS9 — store activation/inactivation, regular hours, and special hours — are reflected on the DoorDash platform and the Merchant Portal's Store Availability section.

Activating / Deactivating Your Store

Use the Activate-Deactivate Store button in POS9 to open a dialog with Active/Inactive radio buttons. When deactivating, provide a Reason, Note, Duration (hours/seconds), and Deactivate Until date. Active stores are available for new orders and shown as "Open" on the Merchant Portal; inactive stores are immediately closed to new orders and shown as "Closed."

Store Hours & the Order-Taking Buffer

A 20-minute buffer applies to your official opening and closing times for order taking — e.g., a store opening at 8:00 AM starts taking orders at 7:40 AM, and a store closing at 6:00 PM stops taking orders at 5:40 PM. DoorDash displays the buffered order-taking times; the Merchant Portal's Store Availability section shows your actual POS9 hours.

Special Hours & One-Off Closures

Use the Special Hours pop-up (Store Special Hours section) to override regular hours for a specific date, or check "Is Store closed" for a full-day closure. Changes sync immediately to the Merchant Portal's Store Availability section and to the DoorDash platform.

Troubleshooting & Support

If something isn't working as expected, start with the table below.

Contacting AdvEnt Support

Once your integration is live, all inventory and pricing on DoorDash is controlled through your AdvEnt POS. For help updating inventory or pricing, contact AdvEnt support through one of the following methods:

Note

Call: (888) 448-9996 · Email: supportassist@sypramsoftware.com · Web: adventpos.com/Home/Contact

Contacting DoorDash Support

• Sign in to the DoorDash Merchant Portal → Help → Submit a request.

• Message your DoorDash Implementation Associate directly.

Merchant Readiness Checklist

Use this checklist to confirm everything is in place before going live on DoorDash Marketplace.

Account & Setup

✔️ DoorDash module assigned in POS9 by AdvEnt support

✔️ Store type set to Liquor Store / Alcohol, if applicable

✔️ Basic Setup completed in POS9 (Order Confirmation, Item Availability, Departments, Alcoholic Departments)

✔️ DoorDash Merchant Portal account connected / matched to the correct store

Catalog & Inventory

✔️ DoorDash price tier selected (Regular / Price A / B / C)

✔️ Item availability policy set (Manual or Stock-Based) and reviewed

✔️ Price markup, if any, set under Misc > Online Orders > DoorDash > Settings

Operations

✔️ Store hours confirmed and Order Notification sound configured

✔️ Staff trained on the Web Order workflow (Received → Confirmed → Ready for Pickup)

✔️ Store Activation/Deactivation and Special Hours process reviewed

Go Live

✔️ Activation Tracker in the DoorDash Merchant Portal shows all steps complete

✔️ AdvEnt POS9 status shows Integration Activated

✔️ First test order placed and fulfilled