I never received my DoorDash order
If you do not receive your order, use the in-app Self Help tool which is the fastest and easiest way to have your issue immediately resolved. You must report orders that were never delivered ASAP so we can issue you the appropriate resolution.
Follow the instructions below to use Self Help:
iOS and Android:
In the DoorDash app, tap the Orders tab in the bottom bar (or select Orders in the menu in the upper left-hand corner of the website).
Select the order that was never delivered and click Help located in the upper right hand corner.
Under Delivery Issues, select Dasher never arrived.
Follow the on-screen instructions to determine the best resolution.
Done! Your order that was not delivered is now resolved.
Was this article helpful?
