DashPass Family Sharing FAQs
Frequently Asked Questions:
Q: How can I share my DashPass membership?
A: With an eligible account*, you can manage your Family Sharing benefits here.
To share your DashPass membership with someone, simply:
Open the DoorDash app and tap the “Me” tab (bottom right corner)
Tap “Family” and follow the prompts to invite one additional person to share your DashPass membership for free
Once they accept it, they’ll automatically receive DashPass benefits in their account. You only share the benefits, not your login. Each person keeps their own DoorDash account, payment method, order history, and delivery preferences separate.
Q: What is DashPass Family Sharing?
A: DashPass Family sharing is a benefit that is available on most standard monthly and annual DashPass plans. This allows DashPass subscribers (primary account holders) to share a select number of their benefits with one other person (secondary account holders), without having to share account login details or pay for another DashPass membership.
Ineligible primary account holders include (but are not limited to) those account holders who are on partnership plans such as Chase, MasterCard, and DoorDash for Business. You may not share your DashPass benefits with anyone located in a different country.
Q: How do I know if I’m eligible for Family Sharing?
A: The quickest way to find out if your account is eligible for Family Sharing is to go to Me → Family → Family Sharing Page. You may not have Family Sharing available to you if you have DashPass through a partnership (Chase, MasterCard, DoorDash for Business).
If you think that your plan type should be eligible for Family Sharing, you can confirm your eligibility with our customer support team who can provide further details on your eligibility, usually after 48 hours from you providing your account details and issue.
Q: How many people can I share my membership with?
A: You can only share your benefits with one other account at a time. To share with a new account, you must first remove the current secondary account by clicking “Remove” next to the added user on the Family Sharing Page (Me → Family → Family Sharing Page → Remove).
Note: You may not share your DashPass benefits with anyone located in a different country.
Q: Will my secondary account holder have access to my order history/payment information?
A: No, your secondary account holder will join from their account. They will have no access to your personal information.
Q: If I cancel my membership, will the person sharing my account be charged?
A: No, the shared account will never be charged for the membership. They will be removed from your account immediately once your membership has ended. After your membership has ended, both you and your secondary account holder will lose access to DashPass benefits.
Q: Does my secondary account holder get notified if I remove them?
A: Yes, your secondary account holder will receive an email informing them that they are losing their DashPass benefits.
Q: What happens when someone clicks my invite link?
A: The recipient of your invite link will be taken directly to our join page, where they can start using DashPass benefits immediately and leave the membership at any time. If your recipient does not already have the DoorDash app, they will be directed to our web login page, where they are directed to download the app. Recipients must have the DoorDash app downloaded and an eligible account to accept a sharing invite.
Q: Why is my recipient unable to accept my Family Sharing invite?
A: There are a few things that may block your recipient from joining your invite. The error message will inform what is causing the issue. See primary issues below:
Issue: The Recipient already has an active DashPass membership.
Resolution: To join the family account, the recipient must first terminate their current membership. The membership cancellation must be finalized at the end of the billing cycle before they are able to join. Memberships in a pending pause or pending cancellation will not be able to join.
Issue: The recipient is not on the latest app version.
Resolution: Because family sharing is a recent feature, you must be on an updated app version to utilize the benefit. If you are receiving this message, you can go to the app store and update your DoorDash app.
Issue: The Sharing link is already redeemed.
Resolution: If your recipient receives this error, it means you already have someone sharing your membership. To share with a new account, you must first remove the current secondary account by clicking “Remove” next to the added user on the Family Sharing Page (Me → Family → Family Sharing Page → Remove)
Q: DashPass Family Sharing Terms & Conditions
A: For DoorDash Family Sharing Terms and Conditions, click here
