Gift Card Terms and Conditions—United States

Last updated: March 12, 2024

These Gift Card Terms and Conditions (“Gift Card Terms and Conditions”) apply to the purchase, acceptance, redemption, and usage of DoorDash and Caviar gift cards in the United States (“Gift Cards”) and are between you, the Cardholder; DoorDash Giftcards LLC, a Virginia limited liability company (“DDGC”); and DoorDash, Inc., a Delaware corporation (“DoorDash” and, collectively with DDGC, “we,” “us,” or “Company”). By purchasing, accepting, redeeming, or using a Gift Card, you agree to both these Gift Card Terms and Conditions and also the DoorDash Consumer Terms and Conditions, including the arbitration and class waiver provision therein (collectively with the Gift Card Terms and Conditions, the “Terms and Conditions”). If you do not agree with the Terms and Conditions, do not purchase, accept, redeem, or use a Gift Card.

The Gift Cards are closed-loop gift cards and are not debit or credit cards. The Gift Cards are issued by DDGC, and DDGC is the sole legal obligor to the Cardholder; provided, however, that DDGC may assign its obligations with respect to the Gift Card at any time, in which case such assignee shall become the issuer and sole legal obligor to the Cardholder. DoorDash and its subsidiaries and affiliates other than DDGC bear no responsibility or liability for any Gift Cards, and you hereby knowingly release DoorDash and its subsidiaries and affiliates other than DDGC from any and all liability or claims of any nature whatsoever arising in connection with the Gift Cards.

You can purchase a Gift Card with or without a DoorDash or Caviar account. However, you must have a valid DoorDash or Caviar account to redeem a Gift Card, and you may only redeem a Gift Card in connection with your own DoorDash or Caviar account. You may redeem a Gift Card only towards any eligible order placed on www.doordash.com, www.trycaviar.com, or in the DoorDash or Caviar mobile application in the United States; however, once you have redeemed a Gift Card on either the DoorDash or Caviar platform, the funds associated with such Gift Card are only available for use on that specific platform. DoorDash reserves the right to change the eligible orders at its sole discretion. Gift Cards will not expire. However, if you have redeemed a Gift Card to your account, you will lose access to such Gift Card if your account is deactivated or deleted. No fees apply to Gift Cards. We further reserve the right to deactivate, cancel, or suspend Gift Cards when we suspect fraud, unlawful activity, or any violation of the Terms and Conditions.

Gift Cards may not be returned and are not redeemable for cash except when required by applicable law. All Gift Card redemptions are final and may not be reversed. Gift Cards may not be resold. Gift Card amounts may not be increased or reloaded. If a Gift Card's balance is less than the total purchase price of an order, the difference must be paid using another form of payment available in your account. Gift Cards cannot be used to purchase other Gift Cards, prepaid open loop cards, or third-party gift cards. Gift Cards cannot be purchased using credits, promo codes, or other discounts, except as otherwise permitted.

A Gift Card is valid only if obtained directly from the DoorDash or Caviar website or from an authorized third-party distributor. A Gift Card is not valid and will not be honored, and DDGC will not be liable, if obtained from unauthorized sellers or resellers, including through Internet auction sites.

Lost, damaged or stolen Gift Cards will not be replaced or replenished. Neither DDGC nor DoorDash is responsible for unauthorized Gift Card use.

No more than $2,000 of DoorDash credits that you have purchased (“Purchased Credits”) and redeemed Gift Cards may be associated with your account in a single day. Further, you may not purchase or obtain from DDGC or DoorDash and its subsidiaries and affiliates more than $10,000 of Purchased Credits and/or gift cards (including DoorDash and Caviar gift cards as well as gift cards from other brands) in any one day.

TO THE FULLEST EXTENT OF LAW, COMPANY SHALL NOT BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES OF ANY TYPE OR KIND IN ANY WAY CONNECTED WITH GIFT CARDS. COMPANY SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, OR INJURY WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS, DAMAGE, OR INJURY IN ANY WAY CONNECTED WITH GIFT CARDS, EVEN IF COMPANY AND/OR ITS LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF THAT GIFT CARD.

You agree that any dispute or claim relating in any way to Gift Cards will be resolved by binding arbitration rather than in court in accordance with the DoorDash Consumer Terms and Conditions. Please review the DoorDash Consumer Terms and Conditions carefully to understand how disputes will be resolved and your right to opt out.

DDGC reserves the right to change these Gift Card Terms and Conditions from time to time in its discretion without special notice to you. Notice of changes will be by reasonable means, which may be by the posting of the revised version of these Gift Card Terms and Conditions online (“Updated Terms”). Your use of a Gift Card after DDGC has posted the Updated Terms constitutes your agreement to the Updated Terms. The Updated Terms will be effective as of the time of posting or such later date as may be specified in the Updated Terms and will apply to your use of a Gift Card from that point forward. The date of the last update to these Gift Card Terms and Conditions is always indicated near the top of the page, and any change in the date of these Gift Card Terms and Conditions shall constitute notice to you that the Gift Card Terms and Conditions have changed.

This paragraph applies to purchasers that buy Gift Cards for the purpose of redistribution, including via any online bulk sales website (“Bulk Purchasers”). As a Bulk Purchaser, you agree that (a) under no circumstances shall you be considered the owner of any Gift Cards; (b) you shall not use or redeem the Gift Cards yourself; (c) you are purchasing the Gift Cards strictly for distribution in the ordinary course of your business to your individual customers, employees, and/or loyalty/rewards program participants, as applicable, for no monetary consideration; and (d) you will not resell or otherwise distribute the Gift Cards for monetary consideration. Any specific information regarding such distribution of Gift Cards is proprietary to you, and you shall not provide it to DDGC in any form unless required by law. DDGC agrees that it shall not request such information from Bulk Purchasers unless required by law to do so. By purchasing Gift Cards in bulk, each Bulk Purchaser hereby agrees and acknowledges to fully defend, indemnify, and hold harmless DDGC and its related subsidiaries and affiliates from any action, loss, damage, or liability arising from, related to, or in connection with Bulk Purchaser’s purchase and redistribution of the Gift Cards in any jurisdiction.

For more information about DoorDash Gift Cards, click here or contact DoorDash Support.

For more information about Caviar Gift Cards, click here or contact Caviar Support.