Overall Dasher Rating
Overview
The Overall Dasher Rating is a new way to qualify for Dasher Rewards, giving you more flexibility to unlock higher earnings and exciting new perks. Features and eligibility may vary by Dasher. Check the Ratings tab in your app to see what applies to you. Please note that Dashers must have completed 50 or more deliveries to be eligible for the Rewards program.
Dasher Rewards may vary by location
Program details and eligibility may differ in select markets such as: New York City, California, Seattle, international markets, and other areas. The following information refers to the Rewards program available in most areas in the United States, but check your Dasher app for the most accurate information about the program available to you.
All other locations: Check your Dasher app for details
What is the Overall Dasher Rating?
The Overall Dasher Rating (ODR) combines points from six factors:
Acceptance rate
Completion rate
Customer rating
On-time rate
Quality rate
Last 30-day orders
Your total score determines your Rewards status — Silver, Gold, or Platinum.
Your Overall Dasher rating will adjust based on individual rating changes
What does this mean for you?
You’ll qualify for a rewards status based on your Overall Dasher Rating. This means there are more ways to qualify for Rewards when you deliver with high-quality service.
More flexibility: Reach higher statuses in multiple ways.
More earnings: Earn more and wait less with priority access to high-paying orders and Offer Boosts.
More perks: Unlock new benefits like Store Pause and Platinum Pass.
You can view your score, ratings, and points breakdown in the Ratings tab of the Dasher app.
Overall Dasher Rating FAQ
Q: How is the Overall Dasher Rating calculated?
A: Your current acceptance rate, completion rate, customer rating, on-time rate, quality rate, and last 30-day orders will help you earn points towards the Overall Dasher Rating. Any change in these ratings will subsequently update your Overall Dasher Rating
Q: How soon will I receive rewards after qualifying for a new status?
A: Once your Overall Dasher Rating qualifies you for a new status, your new eligible rewards will be unlocked instantly and will remain active as long as your Overall Dasher Rating stays within the requirements for that status.
Q: What happens if my Overall Dasher Rating drops below the minimum to qualify?
A: If your Overall Dasher Rating drops below the minimum to qualify for rewards, you will still be able to dash but will no longer qualify for the rewards in the Dasher Rewards program. You can always check the Ratings tab in the Dasher app to see how many points you’re getting for each of your ratings and identify areas to increase your points.
Q: What if I have completed less than 50 deliveries?
A: We understand that it takes time to learn how to use the platform. To help you get off to a great start, new Dashers will have access to special perks on your first 50 deliveries, regardless of what your Overall Dasher Rating is. After you’ve completed your first 50 deliveries, you’ll then be eligible to qualify for the Dasher Rewards program based on your Overall Dasher Rating.
Q: How can I check my ratings and level?
A: You can look at your Ratings tab in the Dasher app to see your current status and unlocked rewards.
Q: Can I still decline offers?
A: Dashers can accept or decline offers based on their personal preferences.
Q: What happens to my Overall Dasher Rating if I dash outside of my area?
A: The Overall Dasher Rating will determine your eligibility for the Rewards program if you’re in an eligible area. If you dash frequently in multiple areas, your Rewards qualification may revert to the qualification criteria in another area. Check the Ratings tab in your app any time to stay updated.
Q: Are there any other terms or conditions that I should know about?
A: We may modify or end this program at any time for any reason, and eligibility is not guaranteed. We reserve the right to delay payment for purposes of investigation and to withhold payment or close the account(s) of any Dasher if we determine in our sole discretion that a Dasher has used or attempted to use this program in a fraudulent, abusive, or otherwise suspicious manner or violation of any applicable law or regulation
Rewards FAQ
Q: What rewards do I get from being a part of the program?
A: Depending on your current level and area, the rewards that we are offering are
Priority Access to high-paying orders
This perk gives qualifying Dashers priority for high paying orders. Dashers who have unlocked this perk will get priority access, which increases the likelihood of seeing a high paying order. Dashers will get even higher priority as their rewards status increases across Silver, Gold and Platinum.
Priority access to Dash Now
Dashers with this reward will have priority access when Dash Now is available. In some eligible areas of Overall Dasher Rating, all Dashers will be able to “Dash Now” regardless of whether or not it is busy.
Offer Boosts
Platinum Dashers will get priority on all offers and on average can expect the shortest wait times, followed by Gold, then Silver, and then Dashers who haven’t earned Reward status yet.*
VIP Dasher Support
When available, Dashers who reach out to Support will be routed to top agents who are equipped to handle all types of Dasher issues
* Based on average offer frequency compared to Gold, Silver, and Dashers without Reward status. Actual offer wait times may vary based on various factors, such as time of day, location, and offer availability.
Q: What are “high-paying orders”?
A: High paying orders are some of the highest paying deliveries in the area, which can vary by area, over time, and by delivery distance. We calculate high paying orders based on total pay, which includes base pay, peak pay, and tips.
Look out for your rewards tier icon in the Dasher app when you receive an offer, which means that you were prioritized for this high paying order.
Q: I am at Platinum level in my area and see that I have the reward: “Discounts on DoorDash” - How does this work?
A: Only Dashers with Platinum level on Mondays at 10am PST in select markets will be eligible to receive the reward every 2 weeks. This promotion will be live starting on Mondays through the following Sunday 23:59PM local times for eligible Dashers in select markets, and is limited to one redemption per user. Dashers must use their Dasher app login (email/password) to sign into the DoorDash app and, if eligible, the discount will be available in the DoorDash app under ‘Promo Codes’ at checkout. Limit one redemption per person, available on Monday every 2 weeks.
Q: Will Dash Now always guarantee fast offers?
A: Not necessarily. Dash Now gives the ability to start a dash anytime, but the offer frequency depends on demand, time of day, and local offer volume. Offer Boosts give priority to higher status but do not guarantee offers.
Q: If everyone can Dash Now, won’t that increase competition for offers?
A: It can — but Offer Boosts mean higher-status Dashers still get priority, so they spend less time waiting.
Q: Can I still schedule dashes if I prefer to plan ahead?
A: Yes. The Schedule tab remains available for those who prefer to plan ahead but it now shows suggested busy time slots to choose from instead of all available slots. As a reminder, it’s no longer necessary to schedule ahead in order to guarantee a spot for a certain timeslot — all Dashers with the new Overall Dasher Rating can now go online anytime.
Store Pause
Select Gold and Platinum Dashers are eligible for a reward called — Store Pause — which allows you to stop receiving offers from certain nearby stores for two weeks. Check the Ratings tab in your Dasher app to see if this reward appears for you.
This reward gives you more control and flexibility over the kinds of offers you receive — so you can earn the way you want.
How it works
Gold Dashers can pause offers from 1 store for 2 weeks.
Platinum Dashers can pause offers from up to 3 stores for 2 weeks each.
The pause applies to offers from selected stores only and may take up to 5 minutes to take effect.
After the two-week period ends, offers from that store will resume automatically, and you’ll receive a notification in the app.
Q: How do I pause offers from a store?
A: When you receive an order from a store you’d like to pause, start by declining the offer. After declining, and if the option is available for that store, you’ll see a toggle to pause offers from that location. Turn the toggle on and press decline again to activate the pause.
Once activated, you won’t receive offers from that store for two weeks. Under your Dasher Rewards, you’ll see a list of paused stores, including their names and addresses, and when each pause period will end.
Q: Can I pause any store?
A: No. The option to pause may not appear for every store or every time you receive an offer. Only eligible stores in your area will show the pause toggle after declining an order.
Q: Can I turn off a pause early?
A: Yes. You can pause offers from your Ratings tab at any time. However, once you do, you won’t be able to pause offers from another store until the original two-week period has fully passed.
Q: Why don’t I see the option to pause after declining an order?
A: Store Pause may only be available in select locations and for certain stores. If you don’t see the toggle, the option may not be available at that time or for that store.
Platinum Pass
Select Dashers may be eligible for a perk called — Platinum Pass — which allows you to earn and redeem a week of Platinum status. Check the Ratings tab to see if this reward appears for you. You can refer to the Platinum Pass section of the Ratings tab to track progress, unlock, and redeem your passes.
How it works
For every 200 consecutive deliveries completed while maintaining Platinum status, you’ll earn one Platinum Pass that you can redeem for a week of Platinum. When redeemed, that Platinum Pass automatically grants Platinum-level benefits like top priority to high-paying offers, VIP support, and discounts in your area for 7 days, even if your current ratings drop below Platinum thresholds. Unless otherwise provided in the app, Platinum Passes expire after 1 year.
*Platinum Pass is non-transferable, has no cash value, and may be modified or revoked in DoorDash’s sole discretion.
Q: How do I unlock Platinum Pass?
A: You need to complete at least one delivery to be eligible. Complete 200 consecutive deliveries while holding Platinum status to unlock Platinum Pass. Only deliveries completed while you are Platinum status count toward your progress. If you drop below the Platinum status before reaching 200, your progress resets.
Q: I was close to earning a Platinum week under the previous reward system. Do those weeks or deliveries carry over?
A: We know this is a change from the previous Platinum Pass reward. With the new 200-delivery Platinum Pass reward, progress from the previous 28-day system doesn’t carry over. All Dashers begin at 0 deliveries when the new reward is released in your area, and only deliveries completed while in Platinum count.
Q: How do I redeem it?
A: Go to the Ratings tab and select “Platinum Pass”. The Platinum Pass reward can only be redeemed when your current ratings qualify you for Silver or Gold.
Tap Redeem to activate a reward week of Platinum. You can only redeem one week at a time. Once redeemed, you can track your progress and find the expiration time for your Platinum Pass(es) under the “Your unlocked rewards” section in the app.
Q: What happens after my Platinum Pass expires?
A: Your current Overall Dasher Rating will set your Rewards status. So if you still meet Platinum qualifications, you’ll stay at Platinum.
Q: Does progress carry over if I dash in multiple areas?
A: Yes — as long as you maintain Platinum while completing deliveries. Some Platinum perks may vary by location due to local regulations.
Disclaimer:
DoorDash may modify the qualification terms, rewards offered, and available markets at any time.
The Dasher Rewards Program is currently being offered with certain rewards and features available in certain locations (which may differ by area). You understand that DoorDash may terminate or modify the Program (including, without limitation, what the Rewards are, how you earn them, and the duration and availability of the program) at any time in DoorDash’s sole discretion. DoorDash further reserves the right to offer select rewards and/or make modifications to the Program only to limited cohorts of participants at its sole discretion. Check the Dasher App to determine if the program is available in your market and if you are eligible to participate.
DoorDash also reserves the right to modify or remove a Dasher’s reward status, delay payment for purposes of investigation, and to withhold payment or close the account(s) of any Dasher if we determine in our sole discretion that a Dasher has used or attempted to use the Dasher Rewards Program or Dasher app in a fraudulent, abusive, or otherwise suspicious manner, or has violated the Independent Contractor Agreement, the Platform Access Policy, or any applicable law or regulation.
