Big & Bulky Items
Big & Bulky Items
Safe Lift. Safe Delivery.
When delivering heavy or bulky orders, your safety comes first. Taking a few extra moments to assess and move items safely can help prevent injuries to you and others.
Use the tips below whenever lifting, carrying or moving heavy items during a delivery.
Before You Lift
1. Check Before You Lift
Assess the weight, size and stability of the item before attempting to move it. Plan how you will lift and carry the order safely. If the item looks too heavy, awkward or unstable, do not attempt to lift it alone.
2. Clear Your Path
Before moving the item, make sure your route is clear, stable and free from hazards such as:
Wet or slippery surfaces
Loose objects
Uneven ground
Obstacles or tight spaces
Lifting Safely
3. Set a Stable Stance
Stand close to the item with your feet shoulder-width apart and positioned securely around the load. A stable stance helps you stay balanced while lifting and carrying.
4. Squat — Don’t Bend
Lift by bending your knees and hips, not your back. Keep your back straight and use the strength in your legs to lift the item safely.
5. Keep It Close
Carry the load close to your waist or body. Where possible, position the heaviest side of the item nearest to you to improve control and reduce strain.
6. Avoid Twisting
Do not twist your back or lean sideways while carrying a load. If you need to turn, move your feet and turn your whole body instead.
While Carrying the Item
7. Look Where You’re Going
Keep your head up and maintain clear visibility at all times. If the item blocks your view, ask for assistance or reposition the load safely before moving.
8. Maintain a Secure Grip
Make sure you have full control of the item before lifting or moving it. If your grip becomes unstable, stop and reposition safely before continuing.
9. Move Smoothly
Carry the item steadily and stay in control throughout the delivery. Avoid sudden movements, rushing or carrying loads that feel unstable.
Use Help When Needed
10. Use Assistance for Heavy or Awkward Items
For large, heavy or difficult-to-carry orders:
Use a trolley or lifting aid where available
Ask for help from another person
Your safety is more important than rushing a delivery.
Remember
If you can’t lift it safely, don’t lift it.
Always prioritise your safety and use appropriate assistance when handling heavy orders
Weight (per Item) to be lifted by Dasher in a standing position Up to 10kg (22lbs) | The maximum single dimension of any Item to be lifted by Dasher Any size up to the maximum approved “bulky” dimension | Steps required to be undertaken by Dasher before lifting the item No risk assessment required to be undertaken by Dasher (Not considered to be Big & Bulky) |
From 10 kg (22lbs) to 16kg (35 lbs) | “Standard” size/shape | No risk assessment required to be undertaken by Dasher (Not considered to be Big & Bulky) |
Weight (per Item) to be lifted by Dasher in a standing position | The maximum single dimension of any Item to be lifted by Dasher | Steps required to be undertaken by Dasher before lifting the item |
From 10 kg (22lbs) to 16kg (35 lbs) | Size in excess of “standard” dimensions up to the maximum approved “bulky” dimension | No risk assessment required to be undertaken by Dasher (Not considered to be Big & Bulky) |
From 16kg (35 lbs) to 30 kg (66 lbs) | “Standard” size/shape | Risk assessment required to be undertaken by Dasher |
From 16kg (35 lbs) to 30 kg (66 lbs) | Size in excess of “standard” dimensions up to the maximum approved “bulky” dimension | Risk assessment required to be undertaken by Dasher |
From 30kg (66lbs) to 40kg (88lbs) | “Standard” size/shape | Risk assessment required to be undertaken by Dasher |
From 30kg (66lbs) to 40kg (88lbs) | Size in excess of “standard” dimensions up to the maximum approved “bulky” dimension | Risk assessment required to be undertaken by Dasher |
Above 40kgs (88lbs) | - | Not currently supported on the platform. |
