Storefront Privacy Policy Template - AU - English
Effective Date: [TBD]
Welcome to Storefront, an online ordering service made available to you by [COMPANY] (“Company,” “we,” “us,” or “our”). Company provides Storefront to provide information, ordering services, and delivery services regarding products offered by Company (the “Storefront Services”). Company provides this Privacy Policy (the “Privacy Policy”) to describe the personal information we collect, how we use it, and when and with whom we share it. Except as explicitly provided herein, this Privacy Policy applies only to information that we collect and use about you when you access or use the Storefront Services. If you do not agree to this Privacy Policy, please do not access or use the Storefront Services.
1. Information We Collect
When you use the Storefront Services, we may collect or receive information about you to provide the Storefront Services and operate our business. The types of information that we may collect about you are:
a. Information You Provide to Us Directly
We may collect information that you provide directly to us:
When you use our Storefront Services, e.g. when you place an order;
When you participate in surveys or fill out forms;
When you subscribe to newsletters;
When you register for promotions;
When you transmit user content to us;
When you request customer support and/or technical assistance; and
When you otherwise communicate with us through the Storefront Services.
The information you provide directly to us may concern you or others (and you must only provide us with information concerning others with their consent) and may include, but is not limited to:
Name and contact information, such as phone number, address, and email address;
Order details;
Payment information; and
Information provided via surveys and/or other marketing research efforts.
In some circumstances we do not permit people to deal with us anonymously or using a pseudonym. You are not required to provide us with personal information, but certain features of the Storefront Services may not be accessible or available, absent the provision of the requested information.
b. Information Collected Automatically
We also may receive and store certain information about you and your device(s) automatically when you access or use the Storefront Services. This information may include:
Technical Information – We may collect technical information associated with your activity on the Storefront Services and may include information related to your browser and operating system, IP address (the Internet address of your computer) unique device identifiers, and other information such as your device type. We use such information for diagnostic and statistical purposes and to administer the Storefront Services.
Site Usage Information – We may collect information to better understand customer traffic patterns usage of the Storefront Services. This may include the webpage that you were visiting before accessing the Storefront Services, the pages or features of the Storefront Services that you browsed to inform us which part of the Storefront Services you visit and how much time you spend there. This information is used to analyse and improve the Storefront Services and to provide our customers with a better user experience.
Site Preferences – We collect information about your preferences to make your use of the Storefront Services more productive through the use of cookies.
Location Information – We may collect and store general location information (such as IP address).
c. Information From Third Parties
We may collect information about you or others from third parties.
For example, to the extent permitted by law, we may collect information about you from publicly-available sources. We may combine information that we collect from you through the Storefront Services with personal information that we obtain from such third parties and personal information derived from other products or services we provide. If you log into the Storefront Services using third-party social media credentials, for example, that third party may also provide us with personal information, depending on the privacy policy of that third party.
2. Use of Cookies and Other Tracking Technologies
We use cookies, web beacons, pixels, session replay/screen capture, and similar technologies to collect personal information and personalise your experience with the Storefront Services.
a. Cookies
Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site’s or provider’s system to recognise your browser and remember certain information.
We use first-party and third-party cookies for the following purposes:
to make the Storefront Services function properly;
the improve the Storefront Services;
to recognise you when you return to the Storefront Services and to remember personal information you have already provided, such as items already in your order cart; and
to provide a secure browsing experience during your use of the Storefront Services.
You may disable the use of cookies by modifying your browser settings. If you choose to disable cookies you may not be able to fully experience the interactive features of the Storefront Services. For more information on cookies and how to disable cookies visit www.ftc.gov/ftc/cookies.shtm or https://www.usa.gov/optout_instructions.shtml.
b. Web Beacons
Web beacons, also known as web bugs, pixel tags or clear GIFs, are tiny graphics with a unique identifier that may be included on the Storefront Services to deliver or communicate with cookies, in order to track and measure the performance of the Storefront Services, monitor how many web visitors we have, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on webpages (or in an email).
c. Online Analytics and Advertising Technologies
We and our third-party vendors may use automated technologies (including cookie identifiers on the Storefront Services), along with other collected information, to tailor ads or deliver content when you are on the Storefront Services or on other devices, apps or websites.
d. Interest-Based Advertising
We (or our service providers) may use the personal information we collect, for instance, IP addresses and unique mobile device identifiers, to locate or try to locate the same unique users across multiple browsers or devices (such as smartphones, tablets, or computers), or work with providers that do this, in order to better tailor content and features and provide you with a seamless experience across devices. If you wish to opt out of cross device tracking for purposes of interest-based advertising, you may do so through your device settings. We may also use cross-device targeting to help identify our users and serve advertising. This type of advertising is often called “interest-based” or “personalised” advertising—and when it occurs on mobile apps, “cross-app” advertising.
You can learn more about interest-based advertising and how to opt-out of receiving tailored advertising by visiting (i) the Network Advertising Initiative’s Consumer Opt-Out link or (ii) the Digital Advertising Alliance’s Consumer Opt-Out link. To opt out of Google Analytics for display advertising or customise Google display network ads, you can visit the Google Ads Settings page.
Please note that even if you opt-out, you may still receive advertisements from us. However, in that case, the advertising will not be tailored to your interests. Also, we do not control any of the above opt-out links or whether any particular company chooses to participate in these opt-out programs.
3. Use of Your Personal Information
We may use the personal information we collect or receive about you for various purposes.
To Provide You with the Storefront Services: We use your personal information to provide you the Storefront Services. For example, we use credit card information to complete a transaction. Your personal information may be available or provided to third-party service providers and that are contractually obligated to protect your information.
To Maintain, Improve, and Personalise the Storefront Services: We may use your personal information for our everyday business operations such as auditing and administration of the Storefront Services. Your personal information may also be used to improve the content and/or functionality of the Storefront Services. We may use your personal information to help us improve our offerings, such as using order history and trends to understand the popularity of menu items. We may also use your personal information to personalize your experience and our recommendations to you.
To Communicate with You: We use your personal information to communicate with you. For example, we may contact you about the status of your orders. In the event you contact us, we use certain information to respond to your questions and assist you with any issues that may arise in your use of the Storefront Services.
Marketing: We may use your personal information to contact you with promotional offerings or other communications that may be of interest to you. Any such communications will contain instructions permitting you to “opt-out” of receiving such communications in the future.
For Account and Network Security Purposes: We care about keeping you secure and safe while using the Storefront Services. Keeping you safe requires us to process your personal information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activity or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorised users do not gain access to your personal information.
To Maintain Legal and Regulatory Compliance: The Storefront Services are subject to certain laws and regulations which may require us to process your personal information. For example, we process your personal information to pay our taxes and to fulfill our business obligations.
To Enforce Compliance with Our Terms and Conditions and Policies: When you access or use the Storefront Services, you are bound to our Terms and Conditions, this Privacy Policy, and the Terms and Conditions of our service provider, DoorDash. DoorDash will handle any personal information that it collects or receives in accordance with its privacy policy and the DoorDash Terms. We may process your personal information to prevent and mitigate any alleged or actual prohibited, illicit or illegal activities on the Storefront Services.
To Protect You, Others, and Our Business: We may use your personal information to protect you, others, and our business, including, without limitation, using information for fraud prevention, for enforcement of our Terms and Conditions, to comply with the law, and to protect against security risks.
Other: We may use your personal information for any other purpose disclosed to you at the time we collect or receive that information, or otherwise with your consent or as permitted by law.
4. Sharing of Personal Information with Third Parties
We may share your personal information with third parties in the following ways:
Service Providers: We may share your personal information with our third-party service providers for certain business purposes. This personal information is provided in order for them to provide us services such as payment processing, customer support and other services. These third-party service providers have access to your personal information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your personal information for any other purpose.
When Required or permitted by Law: We may share your personal information with third parties where required or permitted by law, including to protect and defend our legal rights, protect the safety and security of users of the Storefront Services, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity.
Corporate Transactions: In the event of sale, transfer, merger, reorganisation, dissolution, or similar event we may transfer your personal information to one or more third parties as part of that transaction, including during the negotiation of an actual or contemplated transaction.
With Your Consent: We also may share or disclose your personal information with your consent or at your direction
5. International disclosures
Personal information we collect may be transferred to and maintained on servers located in countries other than Australia, such as in the United States. We may from time to time, use third party storage providers for this purpose. By using the Storefront Services, you consent to this collection, transfer, storage, and processing of information to, and in, countries other than Australia. While it is not practicable to specify all of these countries, regions include (but are not limited to) North America, South America and Europe.
You acknowledge that:
We will not be required to take reasonable steps to ensure that an overseas recipient complies with Australian privacy laws;
If an overseas recipient handles personal information in breach of Australian privacy laws:
they may not be accountable under Australian privacy laws; and
you may not be able to seek redress under Australian privacy laws for their breach;
The overseas recipient may not be subject to any privacy obligations or to any laws similar to Australian privacy laws; and
The overseas recipient may be subject to a foreign law that may compel the disclosure of personal information to a third party, such as an overseas agency or authority.
6. Security
We implement administrative, technical, and physical security controls that are designed to safeguard your personal information. However, no online activity is ever fully secure or error-free. While we strive to protect your personal information, we cannot guarantee that your personal information is absolutely secure. Please keep this in mind when using the Storefront Services.
7. Third-Party Sites
The Storefront Services may contain links to third-party websites or services. We are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your personal information will be subject to the privacy policies of the third-party websites or services, and not this Privacy Policy. We urge you to read the privacy and security policies of these third parties.
8. Option to Log In with Third-Party Credentials
You may log into the Storefront Services using your credentials from other third party services like Facebook, Google, and/or DoorDash. If you log in using a third party service like Facebook and Google, Company may collect certain information necessary to enable Company to access that social networking service and your information contained within that social networking service. If you use the Storefront Services, we will also receive the information the third party service provides to Company.
9. Children’s Personal Information
The Storefront Services are not intended for children under 13 years of age and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us please contact us using the details set out in section 12 of this Privacy Policy.
10. Changes to Our Privacy Policy
We may change this Privacy Policy at any time and from time to time without prior notice to reflect changes in the law, our information practices or the features of the Storefront Services. If we make a material change to the Privacy Policy, you will be provided with appropriate notice in accordance with legal requirements. By continuing to use the Storefront Services, you are confirming that you have read and understood the latest version of this Privacy Policy.
11. Access to and Correction of Your Personal Information
We may, on request, provide you with access to the personal information we hold about you, including for the purpose of correcting or updating that information. If you require access to your personal information, please contact us using the details set out in section 12 below.
For most requests, your information will be provided free of charge, however, we may charge a reasonable fee if your request requires a substantial effort on our part.
12. Contact Us
If you have any questions, concerns or complaints relating to our handling of your personal information or this Privacy Policy, please contact us at [CONTACT INFO].
If you make a complaint, we will endeavour to respond to it as soon as possible. If you are dissatisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner by phoning 1300 363 992 or by email at [email protected].
