Retail Returns Policy
What’s DoorDash’s return policy?
When you make a return through DoorDash, it follows the return policy of the store where your purchase was made. Once your return request is submitted, we’ll review it in line with the store’s policy and process it at our discretion.
If your return is approved, your refund may be issued in one of the following ways:
Back to your original form of payment
As a DoorDash credit
As store credit (depending on the store’s policy)
Refunds to your original payment method typically take up to 4 business days to appear.
What do I need for a refund to my original payment method?
To receive a refund to your original form of payment, you must complete all of the following steps:
You must start the return through the DoorDash app
You must return the item(s) in-store
You must upload the return receipt in the DoorDash app
How do I start a return?
Go to your order history by opening the Me Tab in the app and tapping the Orders icon.
Select the order with the item(s) you’d like to return and tap Start a return.
Choose the item(s) you want to return and select a reason.
Head to the Merchant’s store of your choice.
At checkout (or the store’s returns area), tell the associate you’re making a DoorDash return and show your return barcode in the app.
After the associate processes the return, take a photo of the return receipt and upload it to the DoorDash app.
DoorDash will review your return and issue a refund to your original payment method within about 4 business days (timing may vary by bank).
If you have any issues, go to Help in the app and contact support.
To learn more about how to make a return, please see our FAQ.
The Warehouse: Only for NZ
Return window: 60 days
Things to bring: DoorDash App with photo of receipt
Refund info:
Request a return in the DoorDash app. A returns barcode will be generated - this is your proof of purchase.
Show the proof of purchase to the Customer Service desk at any 'The Warehouse' store
When a return is accepted in store, 'The Warehouse' will process a refund for the price paid in-store as shown on the in-store proof of purchase. They will also provide you with a returns receipt.
Complete the return in the DoorDash app by uploading a photo of your returns receipt. DoorDash will then refund the remaining amount you paid above the in‑store refund, such as DoorDash pricing differences, markups, or fees (if applicable).
Exceptions:
The following items are exceptions to the Money Back Guarantee. These items cannot be returned if you change your mind. This does not impact your rights where a product may be faulty, damaged, or incorrectly supplied as described below.
Mobile Phones
Opened software & games
Opened printer cartridges
Headphones
Confectionery or other consumables
Lingerie and underwear (irrespective of packing style)
Swimwear
Hosiery
Earrings
Books
Special or wholesale orders
Perfume and Fragrance sold by Marketplace sellers
Note: Due to hygiene reasons, we are unable to refund lingerie, underwear (irrespective of packaging style), swimwear, hosiery, and earrings.
If you have questions about the DoorDash portion of your refund or need further assistance after receiving your in-store refund, please contact [email protected].
