Credits and Refunds

 In this article

• Credits

• Refunds

• Checking the Status of Your Credit/Refund

• Invoicing and Credit Memos

• Contact Us

Credits

• Once credits are issued, they are applied to the account you used for your original order. Credits are available immediately and will automatically be applied to your next order, including tips.

• Keep in mind that only admins can apply credits to Group Orders. Individuals may apply personal credits to Expensed Meal orders only.

• If your team is on Invoicing, please request a credit instead of a refund. It will automatically apply to your next order.

—

Refunds

The timing of your refund depends on when it was issued as well as your bank's processing time. If a charge is still shown as “Pending” on your statement, it may take one to three business days to be removed.

• “Pending” means the funds are authorized but not yet withdrawn. For partial refunds, the pending charge will be replaced with a new charge for the adjusted amount.

• If the charge is no longer “Pending," this means it has been posted to your account. It can then take five to seven business days to be refunded. 

—

How Can I Check the Status of My Credit or Refund?

Once your refund is issued, you will receive an email confirmation that details the refund issue date and refunded amount. 

If it has been more than seven business days from the date listed in the refund email and in the app, please contact Support for assistance.

For Desktop users, visit DoorDash.com, click the button with three dashes in the top left corner, and go to Orders. Here you can view your Order History, as well as the receipt and refund date of specific orders.

On iOS, you can open the DoorDash app, go to Orders → Order History to view the receipt and refund details.

—

Invoicing and Credit Memos

For information on invoicing, visit our Invoicing Guide and FAQ pages.

Credit Memos

Credit memos are credits applied directly to your invoices. You can apply them through our team or directly in HighRadius. Please note that credit memos may take up to 4 weeks to process to your account.

While you'll receive notice of the credit memo in your billing email, your invoice won't be updated.

If an amount is left remaining on your invoice after the credit memo, please pay the remaining balance toward the original invoice.

—

Contact Us

For further assistance, please reach out to your DoorDash representative, or email us at [email protected]. For time-sensitive issues, call (855) 830-5429.

For help with a live order, click here  to contact our live support.