DoorDash Service Outage Frequently Asked Questions

How do outages affect Merchants?

During a DoorDash-wide outage, you will see an alert banner at the top of the Merchant Help homepage informing you of an outage. During this time, you may temporarily stop receiving orders.

Additionally, orders that have already placed may not be picked up. Once the issue is resolved, you will start receiving orders again, and the alert banner will be removed from the Merchant Help homepage.

Is a Dasher going to come pick up the order I have prepared? 

The outage may have affected an existing order. If a Dasher does not arrive within an hour, please follow the steps below to receive a refund as quickly as possible. 

What do I do if a Dasher is at my store to pick up an order I did not receive?

The order is in our system and if you are able to fulfill the Dasher's order, you will be paid as usual as soon as the Dasher has marked the order as 'picked up.' 

How do I get paid for orders I've already prepared that were never picked up due to an outage? 

Contact Merchant Support for assistance in requesting a refund.