DoorDash Community Guidelines
Last Updated: August 5, 2025
Our Principles
At DoorDash, respect, safety, authenticity, and integrity are core values.
At DoorDash, we are on a mission to connect people with local businesses and create incredible and flexible work opportunities. We are constantly striving for all users to have a positive experience while using DoorDash. To do that, we’ve developed these Community Guidelines so that whether you’re a Merchant, Dasher, or Customer, you understand the expectations of mutual respect and promoting a safe community for everyone.
While these guidelines can’t cover every situation that might come up, we expect that when using DoorDash you’ll treat everyone - including other users, members of the community, and DoorDash representatives - with respect, put safety first, and abide by all local laws and regulations.
Respect
Everyone should treat others with kindness and respect, so that everyone feels comfortable and has a positive experience using DoorDash. Harassment, discrimination, and inappropriate use of personal information are not allowed.
Harassment
We define harassment as conduct that may cause harm to an individual's dignity, sense of security, or well-being - whether it’s verbal, physical, psychological, or sexual. This can happen in many settings, including face-to-face, over the phone, or in chats.
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Examples include:
Threatening to harm or endanger someone
Using aggressive or inappropriate language (cursing, rude, or demeaning comments)
Asking for sexual favors or activities
Making inappropriate gestures or showing suggestive objects, pictures, or messages
Making physical contact of a sexual nature, such as touching, trying to kiss, or getting too close
Read our DoorDash Sexual Harassment Policy for more information.
Discrimination
We define discrimination as conduct that demeans, insults, or excludes someone based on their personal characteristics, such as race, ethnicity, national origin, disability, age, religion, caste, sexual orientation, sex, gender identity, serious illness, or location.
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Examples include:
Treating someone unfairly or excluding them because of these characteristics
Using harmful stereotypes that reinforce negative ideas about someone
Engaging in derogatory or demeaning behavior, including using slurs or profane symbols
Read our DoorDash Ads and Promotions Policies and DoorDash Content Guidelines for more information.
Misuse of Personal Information
Personal information is any information that can be used to identify a person. We define misuse of personal information as the use of personal information for any reason other than required to complete or receive a delivery, or any unauthorized disclosure of personal information. Under no circumstances should another user's personal information be shared publicly.
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Examples include:
Posting a Dasher, Customer, or Merchant’s name or address related to an order online
Posting a photo of a Dasher, Customer, or Merchant after a delivery is completed
Keeping a customer’s address after a delivery
Contacting a Dasher, Customer, or Merchant on phone or via text for non-delivery related conversations
Safety
Safety is one of our highest priorities, and we strive to create an environment where everyone feels safe. Creating a risk of physical or emotional harm, taking or damaging personal property, or compromising food safety are not allowed.
Physical Harm
We define physical harm as actions that cause, threaten, or create a risk of physical harm to another person.
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Examples include:
Initiating an aggressive physical interaction
Brandishing or firing a weapon of any kind (including firearms, pellet guns, knives, or any other object used in a threatening way)
Failing to properly contain a pet
Engaging in any physical contact that may be inappropriate or sexual in nature
Read our DoorDash Sexual Harassment Policy and DoorDash Content Guidelines for more information.
Dangerous Activities
We define dangerous activities as activities that create a high risk to personal safety for DoorDash users or members of the community. This includes operating a vehicle (e.g., car, moped, bicycle) that compromises the safety of a driver, passenger, pedestrian, or property. We have a zero tolerance policy for the use of alcohol or drugs by drivers while using DoorDash’s platform. All local traffic laws and regulations must be followed.
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Examples include:
Speeding or disobeying traffic rules
Driving under the influence of drugs or alcohol
Creating a potentially hazardous situation such as improperly driving a vehicle on the sidewalk, blocking a street or intersection
Not properly containing pets, such as dogs
Soliciting drugs, tobacco, or alcohol
Providing dropoff instructions that would require a Dasher to break the law
Theft or Property Damage
We define theft or property damage as the taking or damaging another person’s property without their consent.
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Examples include:
Taking items like bicycles, packages, food, pets, or other personal property
Driving on someone’s lawn
Damaging a Dasher’s vehicle
Food Safety
We define food safety as actions that compromise the safety, quality, or integrity of food. All local laws around food quality must be followed.
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Examples include:
Preparing food in an unsanitary environment
Opening or tampering with food after it is sealed
Ignoring allergy instructions
Contaminating food with any foreign item/object or cigarette and/or vape smoke
Maintaining food at an improper temperature
Authenticity
DoorDash strives to promote a safe and positive experience, so we ask Dashers, Merchants and Customers to accurately represent themselves and use their own account when using DoorDash. Depending on how you use the platform as a Dasher, Customer, or Merchant, we may have different requirements for verification and eligibility.
Multiple Accounts
Dashers agree to have only one account and to provide accurate information to demonstrate that you meet the requirements to gain and maintain access to the Dasher app. Customers agree to share accurate information to create and maintain an account. Merchants also agree to provide accurate information upon registration as this also helps to better tackle fraud and protect Merchants.
Sharing Your Account Information
In general, for the safety and security of the platform, and to prevent fraud, you should not share your account, your credentials, or provide access to others. For Dashers, you should be the only person using your account or completing the delivery (such as picking up or dropping off an order). For Customers, it's ok to put in an order for delivery to someone else when they have given consent, but you should use your own account.
*Review the terms of your Dasher, Customer, or Merchant agreement for more information about applicability in your location or country.
Integrity
We ask everyone who uses DoorDash to act with honesty and with integrity. The platform should not be manipulated for monetary gain or to engage in other bad faith behavior that could negatively impact other users.
For Dashers, this might mean providing inaccurate information about completing a delivery, manipulating referral and promotional programs for monetary gain, intentionally delaying a delivery to benefit from payment incentives, or providing any false information for extra payouts.
For Customers, this might mean making inaccurate claims about food delivery or quality to receive a refund, fraudulently using someone else’s account or payment method on DoorDash or filing abusive charge disputes with a credit card company, manipulating referral and promotional programs for monetary gain, or any other attempts to receive financial compensation through inaccurate reports.
For Merchants, this might mean impersonating existing Merchants, misrepresenting yourself as a legitimate Merchant, or misrepresenting the goods you sell on the DoorDash platform.
Appeals
All members of our community – Dashers, Customers, and Merchants – must meet our standards and follow our policies. However, if you think we’ve taken an action by mistake, you can always appeal that decision and provide us with more information to consider. Customers can access account appeals through our Support email and phone. Merchants can engage in account appeals directly with Account Managers or through our Support email and phone. Dashers can read more about our appeals process here.
Resources
Agreements
For Customers, failure to follow these guidelines is in violation of our Terms and Conditions, and may result in removal from DoorDash. For Merchants, failure to follow these guidelines is in violation of our Partner Code of Conduct and Merchant Terms of Service, and may result in removal from DoorDash. For Dashers, failure to follow these guidelines is in violation of our Service Provide Platform Access Policy and Dasher Independent Contractor Agreement, and may result in removal from DoorDash.
More information
Additional information is here:
